Minuteman Volkswagen
Bedford, MA
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Even though Minuteman isn't the closest VW dealership to me, I heard great things and decided to take my jetta to be serviced there. The advisor who helped me was Stefano, he was very friendly, great at de me, I heard great things and decided to take my jetta to be serviced there. The advisor who helped me was Stefano, he was very friendly, great at describing what my car needed, and straight forward. I don't know to much about cars but he was very knowledgeable and able to explain the work to me in terms i understood. The service was faster than i expected. I will definitely trust my jetta in their hands again, and would recommend minuteman Volkswagen to anyone in the area. The long drive i made to get there was definitely worth the service i got. More
This service department is the most professional team I have ever encountered. The service rep, Christian made the entire process a breeze. He knew I was on a tight time schedule and he ensured that I was have ever encountered. The service rep, Christian made the entire process a breeze. He knew I was on a tight time schedule and he ensured that I was in and out in the least amount of time possible. To be honest, it was record breaking time on an oil change! He even managed to squeeze in a courtesy car wash! Very friendly, professional, honest, speedy and hassle-free service! I wouldn't take my VW anywhere else!!! More
I purchased my 2008 Passat from Manchester VW and when they went out of business I needed to find a new dealership to service it. Working with them has been a night and day experience to what I was famili they went out of business I needed to find a new dealership to service it. Working with them has been a night and day experience to what I was familiar with at Manchester VW. This dealership provides excellent service, very friendly, affordable and most importantly - TRUSTWORTHY. I drive from Manchester NH to have my car serviced there even though there are other dealerships much closer to me. I only wish I had purchased my vehicle from them, I probably would have got a better deal! I would definitely recommend them to family and friends. A++++ More
I've been going to Minuteman for 7 years now. I travel 20-25 miles each way passing over 3 dealers due to the excellent service they provide to my car. The pass 3 months I've had the same mechanic/technic 20-25 miles each way passing over 3 dealers due to the excellent service they provide to my car. The pass 3 months I've had the same mechanic/technician Sao Koeun & my car is running excellent. I love the attention they give to me and my car and their pricing is great. My car and I love them! More
I brought my car in for a window that didn't go up. They fixed that after 1 week of not knowing what was wrong. When I went to pick it up, they had broken my speakers and my windshield. Now they refuse to f fixed that after 1 week of not knowing what was wrong. When I went to pick it up, they had broken my speakers and my windshield. Now they refuse to fix them. I've been hung up on and they refuse to give managers names. VERY UNPROFESSIONAL. Go somewhere else to have your VW serviced. More
This dealer had a low mileage 2002 Jetta Wagon I found on the internet. When I came by, the salesman met me with friendliness and no pressure. The dealer was accomodating to a 3rd-party mechanical review o the internet. When I came by, the salesman met me with friendliness and no pressure. The dealer was accomodating to a 3rd-party mechanical review of the car, even dropping it off and picking it up at my mechanic. They fixed the few minor items my mechanic noticed with no questions. Upon closing, the salesman actually came to my work to have me sign paperwork so the pick-up time would be even shorter. Afte taking possession of the car, 1 week later I noticed the front bumper was separating from chassis, so I sent the dealer pictures. They arranged the service, gave me a free courtesy car for the day, and fixed it with no problem or cost. This dealer is a bit far from my home town, but I would recommend them to people I know and when in the market for another car myself would make sure to include them in my search. More
This was the best automobile sales experience of my life. I arrived prepared with what I thought was a fair value on my trade-in and what the price should be on the new GTI. Well taken care of by Steve Smit I arrived prepared with what I thought was a fair value on my trade-in and what the price should be on the new GTI. Well taken care of by Steve Smith, got the deal I wanted from Tom Myers, and Esther Parks in the business office I now consider family. It all felt fair, comfortable, and hassle-free (and I'm thrilled with the car). More
VERY happy with Minuteman. Got a great deal, love my VERY happy with Minuteman. Got a great deal, love my car, was treated very well. Don was quite friendly and went the extra mile, finding a car for VERY happy with Minuteman. Got a great deal, love my car, was treated very well. Don was quite friendly and went the extra mile, finding a car for me from another dealer that was what I really wanted, rather than trying to shove his stock down my throat like other dealers I have shopped at. More
They have had a change of management. The long time knowable tech are all gone. The havw a bunch of kids working there. The service manager has a bad attitude. It's to bad that all the long time servic knowable tech are all gone. The havw a bunch of kids working there. The service manager has a bad attitude. It's to bad that all the long time service people are gone and service has gone down hill. Seems like they have a bunch of inexpensive help there now. More
Maybe they were particularly busy when I came in but the brake job took longer than expected. More significantly though, they missed the fact that a CV boot had torn and sprayed grease. Luckily for us we brake job took longer than expected. More significantly though, they missed the fact that a CV boot had torn and sprayed grease. Luckily for us we soon tried a local mechanic for an oil change to save time and he noticed and replaced the CV boot before the joint was damaged. More