Miracle Chrysler Dodge Jeep Ram

I did not buy my Jeep here, but have been here for service several times. Their service department is incompetent. I am not one to post negative reviews, but they damaged my vehicle and are refusing t service several times. Their service department is incompetent. I am not one to post negative reviews, but they damaged my vehicle and are refusing to reimburse me for the damage they caused. At the last visit, I called about having my battery replaced, received a quote and brought my vehicle in. While waiting, Grace from the service dept came over and said the battery they quoted me on wasn't in stock, but a better battery was available for almost 2x the price. I said no thanks, that I would get a battery elsewhere. After several minutes, I walked around to the service bay and saw a man putting the battery back in my vehicle. He was struggling with something for about 10 minutes and then Grace came over and they were both hunched over the battery area of my Jeep for another 10 minutes. I called out and said that I needed to leave. They finished up and brought my vehicle to me. I purchased a battery elsewhere and my husband put it in later that day. He said that they had stripped one of the battery terminals and the bolt was in crooked. He was able to put another bolt in to temporarily hold it together. I took my Jeep to another dealership for an inspection and to have them put in the correct bolt on the battery terminal. They told me that in addition to stripping the battery terminal, they had also damaged a sensor. Total cost to fix the damage they caused was $217.98 plus tax. Spoke with Wayne the service department manager and got an argument. He said to send him the invoice via email. Wayne has refused to respond to my emails. I have reported them to the Better Business Bureau and to the Pennsylvania State Attorney General. I would suggest that others who have these kinds of problems with them do the same. In the past, they have never topped up fluids when servicing my vehicle and will send me a letter in the mail a couple of weeks later stating that it's time to have "my Jeep's coolant topped up" and similar things - things that they should have done when it was in for service 2 weeks prior. I have also noticed in reading their reviews, that every time they have a bad review, that they get their family, friends and aliases to make up fake good reviews to try and balance out all of the legitimate bad reviews. Buyer beware!! More

Entire process was very quick and easy, all my questions were answered. Thanks again for your help! were answered. Thanks again for your help! More

Big thanks to Jordi, Ian and Rick for making this an easy car buying experience, I will definitely be recommending them to my friends and family! car buying experience, I will definitely be recommending them to my friends and family! More

Very personable, friendly staff. Made buying a new car fun. Will return when I need to replace my truck. Made buying a new car fun. Will return when I need to replace my truck. More

The experience of purchasing a brand new car was great. I’d buy another car from Miacle. I’d buy another car from Miacle. More

Personable, goes above and beyond, knowledgeable, and helpful. A cut above and A class act! helpful. A cut above and A class act! More

Super nice crew there. Everyone was helpful and worked to get what I needed done. Was a great experience from start to finish, and they made sure our kids were happy as wel Everyone was helpful and worked to get what I needed done. Was a great experience from start to finish, and they made sure our kids were happy as well. Also feel I got a decent price on a decent vehicle. More

Had a great experience working with Charles, Rick and the team Miracle CDJR. The sales process was quick and I was in and our of the dealership with my new car in no time. Friendly staff and willing to go ab team Miracle CDJR. The sales process was quick and I was in and our of the dealership with my new car in no time. Friendly staff and willing to go above and beyond to make your experience great. More

Big Thanks to Chuck for help finding a Van to suit our needs and wishlist. Miracle was helpful and followed up as needed, but never got too pushy or tried to oversell. needs and wishlist. Miracle was helpful and followed up as needed, but never got too pushy or tried to oversell. More

Warning! If you trade-in a car they will make an offer to buy your car at a very low rate. They will give you all kinds of excuses why they are only offerin If you trade-in a car they will make an offer to buy your car at a very low rate. They will give you all kinds of excuses why they are only offering a very low rate. They will talk you into purchasing all kinds of extra coverages that you will probably never use or need. And if you want to use all of these extra coverages you will fall into all kinds of red tape and the salesman that sold you the car will be difficult to get in contact with. More