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Gallatin Ford
Gallatin, TN
1,404 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,404 Reviews of Gallatin Ford
April 09, 2026
Where to start. .. I did not need a car for a few months, nor did I expect to buy a car the day I walked into Gallatin Ford, but through a process of high-pressure sa .. I did not need a car for a few months, nor did I expect to buy a car the day I walked into Gallatin Ford, but through a process of high-pressure sales I ended up with one. Our salesman Justin did a good job of homing-in on what my son wanted which is probably the only good point of going in. I would have been fine at that point to say I know what we want to buy and come back later to purchase a car, but no... you can check-in but you can't ever leave... We got there in the morning no having had any breakfast, the whole process took over 5 hours with many frustrating interactions throughout including the finance process most of all. I can become hypoglycemic and did which led to a really unpleasant interaction with a 19 year old finance clerk where I lost my xxxx. If you don't want an extended warranty and say it three times you expect them to move on, but the constant asking why don't you want this added service or this title insurance, not understanding the mental state of the customer sent me over the edge. He had the emotional intelligence and empathy of a rock. Ford financing sucks. I have perfect credit and had used them before, you think they would have come down, but no, had to go to external financing which added to the time. All this resulted in one of my worst dealership experiences ever. That's just first interaction. As part of the deal we were promised a factory like installation of a hitch on a Bronco sport, better than an aftermarket installation. Great! Jim, the after sales service guy was great and got the parts for the installation in the time promised. We had it installed expecting a very clean installation nicely molded bumper allowing space for the new hitch, but no... the bumper was cut out with a multitool, aka roughly, no clean-up on the edges, left exposed components, and on one part it was not even cut out enough to provide proper clearance of the hitch, so the flashing was bulged and warped. In hindsight I should have left the first day and made them get the car from the factory with the hitch on it which I had plenty of time to do. I don't know what else to say other than don't go here unless you expect to walk out with a car, bring your own financing, do your homework on dealer costs, and bring snacks because it is going to take awhile. More
by keith.chisholm
Employees Worked With
Gunner Findley, Jacob Lichtenstrahl, Justin Roller, Nate Musgrave
April 06, 2026
Reliable and friendly service department. I originally brought in a vehicle for a small recall and during service the tech also found a pinhole leak in a radiator hiss that could easily go un I originally brought in a vehicle for a small recall and during service the tech also found a pinhole leak in a radiator hiss that could easily go unnoticed. Very thorough. I have since returned for scheduled maintenance and feel well taken care of. More
by cpriceems
Employees Worked With
Keaira Williams
April 06, 2026
Service and service technician who did the work was excellent. My service advisor was very sub par and rude. Would recommend this dealer for service just because of the care of vehicle and video take d excellent. My service advisor was very sub par and rude. Would recommend this dealer for service just because of the care of vehicle and video take during service. But do have complaints about customer interactions at the service desk. More
by carson
Employees Worked With
Matthew England
April 05, 2026
Thank you X’zavian for this wonderful experience. X’Zavian made my experience easy. Honestly I thought I would get denied as I’m use to going to buy here pay here’s but today I left with one of my dr X’Zavian made my experience easy. Honestly I thought I would get denied as I’m use to going to buy here pay here’s but today I left with one of my dream cars. Full of tears of joy being I just had a car wreck. X’Zavian made sure I liked the car of my choice, explained the process and assisted me through it all making sure I understood what my agreement was and answered all my questions without an hesitation. The entire team here is nice and each person greeted making sure I was being helped. I highly recommend coming here. More
by Khadeeja D
Employees Worked With
Charlie Piper, Justin Roller, X'zavian Johnson, Jacob Maged, Andrew Mieir
April 04, 2026
Kendra was very knowledgeable and always kept me updated about my car when it was in service. Im still upset about them not fixing my sunroof when I bought my car last may. I had it 2 months and the canva about my car when it was in service. Im still upset about them not fixing my sunroof when I bought my car last may. I had it 2 months and the canvas part of my sunroof stop working. I don’t think I should have to pay $2600 dollars to get my sunroof fixed. Gallatin ford should replace it for free. More
by larrygore44
Employees Worked With
Kendra
April 02, 2026
Chad was our salesman and was extremely kind, patient, and knowledgeable. Jacob in financial was amazing and really took his time to make sure we understood everything. Overall, I would have to say it w and knowledgeable. Jacob in financial was amazing and really took his time to make sure we understood everything. Overall, I would have to say it was the best and easiest car buying experience we have ever had! More
by Tfults
Employees Worked With
Jacob Maged, Chad Embry
April 02, 2026
Great experience! Bought a 26 Bronco! Will buy my next vehicle from them! Kristen got me set up with Jacob,my salesman, and he did a great job! As I said, great experi Bought a 26 Bronco! Will buy my next vehicle from them! Kristen got me set up with Jacob,my salesman, and he did a great job! As I said, great experience all the way around!! More
by jlegge54
Employees Worked With
Jacob Lichtenstrahl, Miranda Crook, Keaira Williams
