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Gallatin Ford
Gallatin, TN
1,137 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,137 reviews
June 19, 2025
This has been the absolute worst car-buying experience of my life. I live 2 hours away and worked out a deal over the phone before I went to the dealership. When I got to Gallatin Ford I discovered a huge de my life. I live 2 hours away and worked out a deal over the phone before I went to the dealership. When I got to Gallatin Ford I discovered a huge dent in the front of the truck and the interior was disgusting and smelled like smoke. The sales manager offered to knock off the cost of repair for the dent and get it detailed while we were there. The sale process took right at 5 HOURS most of which we were waiting. After about 3 hours the truck came back from detailing it still looked like trash on the inside. I had it detailed when I got home by an actual professional and I was promised later by the sales manager that he would send me a check for the cost of the detail. (I still have not gotten confirmation of this because I can't get a hold of anyone involved with my deal 7 days later) Which brings me to the next HUGE ISSUE. When I left the dealership the Ford F150 lightning that I purchased was not fully charged and I had to stop on the way home to get enough charge to get home. Once home I discovered that these people had sent me home in a electric vehicle THAT WILL NOT CHARGE PAST 50 PERCENT. I called my salesman (Chase) who knew next to nothing about this vehicle in the first place and was very unprofessional at one point the day after the sale when he knows I'm upset about them basically selling me half of a working vehicle he answers the phone "WHAT UP PLAYA". I have all of the calls from the past week recorded as do they I'm sure. ANYWAY I finally talk to the sales manager two days after the sale and requested to cancel the deal and that this was UNACCEPTABLE I can't use a car that only has a range of 114 miles before it needs to charge again. He tells me "no we sell cars we don't take them back" when I ask about the "WORRY FREE POLICY" He tells me I can trade it back but I would have to pay a premium to get my car I traded in back. He then tells me to take it to a local dealership and get it fixed. He offered to send me a loaner vehicle during this process. I AM NOW 7 DAYS INTO TRYING TO CALL THESE PEOPLE EVERY DAY TO GET THIS PROMISED LOANER. I was also promised on day 2 that I would get a warranty offer with 1k off for my inconvenience. IM ON DAY 8 AND I STILL CAN'T GET ANYONE TO CALL ME BACK OR FOLLOW UP. I've been having to borrow a friend's car for work after spending almost 50,000 DOLLARS on a vehicle. I'm still so upset and this has been such an ANXIETY inducing experience for a week straight. I'm up in the middle of the night stressed about it writing this right now because I was trying to give them a full week to fix these issues before I posted a review. IN SHORT: THE WORRY FREE STUFF THAT THEY ARE SO PROUD OF WHEN YOU CALL AND GET OUT ON HOLD IS A LIE I've been worrying for a week straight and it's literally make me physically sick. More
by Kal-el1631
June 19, 2025
Thanks yall! I’m enjoying my Ford, who would have thought it! Great experience Jenna it was a pleasure I’m enjoying my Ford, who would have thought it! Great experience Jenna it was a pleasure More
by Ymcadoo83
Employees Worked With
June 19, 2025
Jessica has always taken very good care of me and my truck she is the one I always deal with truck she is the one I always deal with More
by mwl61
Employees Worked With
June 18, 2025
T J/Gallatin Ford was very helpful and courteous and getting my oil changed and rotatemy Tires. There was a screw discoveredin one of the tires which they repaired and replaced the damaged tire with my getting my oil changed and rotatemy Tires. There was a screw discoveredin one of the tires which they repaired and replaced the damaged tire with my spare. thank you, Gallatin Ford. More
by That time of month
Employees Worked With
June 17, 2025
Worked really well with me on the vehicle I wanted and didn't try to upsale me didn't try to upsale me More
by Hawkins.mikayla
June 16, 2025
Jessica was fantastic, always polite, courteous and knowledgeable. Why I keep coming back Have used Justin in the parts department also. Both are asset to your business knowledgeable. Why I keep coming back Have used Justin in the parts department also. Both are asset to your business More
by Sam
June 15, 2025
Gallatin Ford sold me my dream truck a week ago, and the #1 reason was Fedy! They are lucky to have a such a special salesman on their team. From the moment I started working with him, I knew I could trust #1 reason was Fedy! They are lucky to have a such a special salesman on their team. From the moment I started working with him, I knew I could trust Fedy. He came with a CarFax report in hand, a pre-purchase inspection, and was honest about they knew (and also didn’t know.) He recognized I knew a thing or two about trucks and appreciated I wanted a reliable vehicle for a fair price. Fedy provided me with the information I needed to make an informed decision, and that decision was leaving the dealership in that truck. The customer services didn’t stop with Fedy either. The Sales and Finance Managers on duty were also top tier with their processes, fairness and friendly service. I would recommend Gallatin Ford to anyone looking to buy a car. More
by georgie.trammell
June 15, 2025
Jessica was amazing and a wonderful service representative! Thank you for making my experience at gallatin ford one to always remember!!! representative! Thank you for making my experience at gallatin ford one to always remember!!! More
by collingregory3
June 14, 2025
Excellent experience from beginning to end. Jenna and Troy were a pleasure to work with. Jenna and Troy were a pleasure to work with. More
by kevin.bertelson
Employees Worked With
