Gallatin Ford

Very professional and friendly. Couldn’t have asked for a better experience. I left a happy owner of a new car. Couldn’t have asked for a better experience. I left a happy owner of a new car. More

Gallatin Ford does provide appointments for oil changes, which is a great improvement for the previous owners. The service writers were friendly and professional. which is a great improvement for the previous owners. The service writers were friendly and professional. More

Communication with me is key and I felt like there was a lot of miscommunication between not only the sales and us but finance as well lot of miscommunication between not only the sales and us but finance as well More

I take my 22 Ranger to Gallatin Ford for all service and will continue to do so.Thank you to Stephanie S. will continue to do so.Thank you to Stephanie S. More

I haven't met Stephanie, but if she is anything like Chris & Gil , she would have my business any day . It is rare now a days to do business with genuine professionals that care for you the way these f Chris & Gil , she would have my business any day . It is rare now a days to do business with genuine professionals that care for you the way these folk did for me . I was taken by their kindness , consideration & generosity. I don't want to spend my money unwisely, so I look forward to dealing with the folk at Gallatin Ford . More

I was very pleased with the recent service I received at Gallatin Ford for my 22 Mach 1. After a glitch in parts delivery, my Service Advisor, Stephanie, worked tirelessly to get matters resolved and had a Gallatin Ford for my 22 Mach 1. After a glitch in parts delivery, my Service Advisor, Stephanie, worked tirelessly to get matters resolved and had a technician install the necessary parts at my home. I will definitely go back to Gallatin Ford for future service on my Mustang. Both Stephanie and the Service Manager deserve 5 Stars for a job well done. 👍👍 More

UPDATE: I did get to speak to TJ yesterday 7/14/25 about the situation and he made it right. I do appreciate him and working with me and the situation and I’m updating my review based on the service and hon the situation and he made it right. I do appreciate him and working with me and the situation and I’m updating my review based on the service and honoring my quote. Thank you again TJ. Short version: was verbally quoted $150 and then my bill was $540 before they threw on a 15% and dropped it to $460. ASK FOR A WRITTEN QUOTE AND ASK IF THATS LABOR OR THE WHOLE SERVICE, BECAUSE THATS THE “MISCOMMUNICATION” Long version: I went in on 6/30/25 for a complimentary fuel injector replacement. I explained to Lauren that I did not want to pay any diagnosis fee because I was there for the free service. We went back and forth, she wasn’t going to charge me for the diag. Then told me in the waiting room that the fuel injectors weren’t the problem on my bronco but it was my purge valves. When I asked how much she said if I had paid the $250 it would be $150 but I was going to have to come back because she needed to order the part. I then paid the $250 and scheduled to do the replacement on 7/7/25. Dropped off the bronco, got a ride home, get my receipt, and my bill was $540. I call and get another girl explaining this wasn’t the price I was quoted and she said I would get a call back. Before I got the call back I got an updated receipt with a new total of $460. I then got a call from Lauren and when I said that wasn’t the amount we discussed she said that 1. She never said that. 2. If she HAD said that, it was the quote for LABOR and not the entire service. (Labor was actually $109). We started going back and forth, she said she could go talk to parts and see if the price could be lowered (she didn’t) but that was the best she could do. She then also told me she didn’t know why I was going off of verbal when I had received the quote with my 6/30 receipt, which I didn’t have and was in my bronco so I couldn’t prove if it was on there or not at the time. I obviously needed my vehicle so I paid for it. When I spoke to the shuttle guy he had asked me twice if I had reminded Lauren about paying by the diagnosis fee, which I did and that was all his input on that. I was so pissed I collected my vehicle and get home to look at the paperwork.. NOWHERE does it show a quote. So the attitude she gave me about being dumb for not knowing the total was for nothing. I called them the next day to let her know it wasn’t there, I got someone else, either her or the service manager was suppose to call me back, I received a call that hung up as I was answering, I called back immediately to tell them I missed a call and was told that I’d receive a call back and they made a note that there was no attempt at a voicemail being left. I was transferred and left Lauren a voicemail that I never got a call back to. More

Fetty was awesome! ! He even came in on his day off to help us!! I was a nervous wreck and he made our experience smooth sailing the entire time!! ! He even came in on his day off to help us!! I was a nervous wreck and he made our experience smooth sailing the entire time!! More

Always I found choices for leave Gallatin Ford really grateful with the best deal I expected grateful with the best deal I expected More