Gallatin Ford

I brought in my 2023 Ford Escape because the front camera stopped working. Collin assisted me as soon as I pulled into the service bay. I let him know that I did not purchase my vehicle at thus dealership bu stopped working. Collin assisted me as soon as I pulled into the service bay. I let him know that I did not purchase my vehicle at thus dealership but said it didn't matter. He said my vehicle was covered still under the factory warranty no matter where I purchased my vehicle. This was very reassuring. Collin was very professional and polite. Definitely a good experience. More

I had an amazing experience working with Fedy Ali. From our very first phone call, he was professional, attentive, and genuinely motivated to help me find exactly what I wanted. I had already traveled From our very first phone call, he was professional, attentive, and genuinely motivated to help me find exactly what I wanted. I had already traveled to different states searching for the specific Bronco I had in mind, so I honestly didn’t have high hopes when we first spoke. But he listened carefully to every detail and somehow made it happen. He located my exact vehicle in Knoxville and arranged to have it driven all the way here — even during a snowstorm! That level of dedication and follow-through is rare. The entire process felt smooth and stress-free because he truly went above and beyond. If you’re looking for someone who is responsive, determined, and committed to finding exactly what you want, I highly recommend him. I couldn’t be happier with my experience! More

New ownership much better than the previous owners by far. Service follow through was day and night . Actually felt That the customers were important far. Service follow through was day and night . Actually felt That the customers were important More

Collin Gregory did a great job coordinating my recent service and the service department did a great job communicating what they did. service and the service department did a great job communicating what they did. More

Dealership was great with me. They came to my work and picked up my vehicle and change the oil and brought it back. Great friendly service. They came to my work and picked up my vehicle and change the oil and brought it back. Great friendly service. More

The customer service was very good and nice, which is very refreshing in today’s world. very refreshing in today’s world. More

Dylan was a great salesman and it was a pleasure to work with him. Tyler Doyle was a different situation. Very rude and offensive. with him. Tyler Doyle was a different situation. Very rude and offensive. More

Quick and courteous service Very knowledgeable about diagnosing the problem. Very understandable about my budget concerns diagnosing the problem. Very understandable about my budget concerns More

The employees were friendly and helpful. The dealership was clean and I will refer others. The dealership was clean and I will refer others. More

Stephanie always takes really good care of me and my car! She handled everything professionally and actually cares about the guest. This will be the only place I will service my car because of Stephanie. She handled everything professionally and actually cares about the guest. This will be the only place I will service my car because of Stephanie. More