Gallatin Ford

Jennifer Seipp was great. The dealership was good, Ford Corporate was bad. Too long for a warranty decision, which in my opinion was the wrong decision. Front control arm p The dealership was good, Ford Corporate was bad. Too long for a warranty decision, which in my opinion was the wrong decision. Front control arm passenger side snapped as I pulled out of my garage. This is an obvious part defect, and yes, it was out of warranty. However, that particular part never breaks without some form of heavy impact. In fact, they've been known to bend the frame before failure. Ford Corporate should've authorized the fix. 5300 dollars later, they replaced both the broken one on the passenger side, and the unbroken one on the driver's side. This indicates to me, that Ford knows that the part is bad, and took the precaution of changing out both, and charging me for both. Again, Jennifer was great, very helpful and empathetic to my plight. Ford Corporate could learn from her. I'm a long time Ford owner, and fan. But Corporate left a very sour taste in my mouth. The dealership did their best to cover for Ford Corporate. Unfortunately, that part failed at 43k miles, just 7k miles after the warranty expired. Vehicle is garage kept and very well maintained. My last Ford, A Ranger, is still on the road and going strong at 330k miles with no issues. In fact, it is still running on the original engine and transmission, and both are operating as they always have. Even the rear main seal on the engine is still holding. I say this to show that I do maintain my vehicles far better than the average person. Again, Dealership and Jennifer get high marks. Ford Corporate, gets an F. More

It’s an amazing warm homey feeling u can tell everyone is family oriented and cares about their customers. I will not buy a car anywhere else and 100% recommend going through Gallatin Ford for all your vehic family oriented and cares about their customers. I will not buy a car anywhere else and 100% recommend going through Gallatin Ford for all your vehicle needs. More

Great to work with Loved my salesman he as awesome. Would recommend them to anyone Would recommend them to anyone More

The Best dealership experience. Quick and Easy. Great price and incentives and I even got $40 dollars for a test drive Quick and Easy. Great price and incentives and I even got $40 dollars for a test drive More

Excellent service at my residence with a very personable technician. Technician notified me personally of possible issues to be resolved at my next service. technician. Technician notified me personally of possible issues to be resolved at my next service. More

Dexter here, yesterday was one of the best moments, from entering the dealership and meeting our agent Justin, who was amazing I might add, the process was fast and efficient. The finance department and ou entering the dealership and meeting our agent Justin, who was amazing I might add, the process was fast and efficient. The finance department and our finance manager were on the phone until they got us the best deal. Thank you all for making it such a wonderful experience. More

I did not want to buy a new car. The people at Gallatin Ford helped to make it an easy and quick process. The people at Gallatin Ford helped to make it an easy and quick process. More

Had a great experience. Spent most of the day there but it was just so that we found the perfect vehicle that I was looking for. Spent most of the day there but it was just so that we found the perfect vehicle that I was looking for. More

I’ve had a couple of great experiences with the mobile service department. I’m grateful to have this convenient wait to get my Ford serviced! service department. I’m grateful to have this convenient wait to get my Ford serviced! More