Gallatin Ford

I am undergoing cancer treatment and I was unable to get my vehicle in for a recall, but they said not to worry and they came out and picked up the vehicle and then delivered it back to me, I would highly r my vehicle in for a recall, but they said not to worry and they came out and picked up the vehicle and then delivered it back to me, I would highly recommend this dealership and their attention to service for someone like me! More

Gallatin Ford took care of me in every way possible! I had to bring my vehicle in for some recalls, and Collin got everything taken care of. They came and picked up the car, called me and updated me wit I had to bring my vehicle in for some recalls, and Collin got everything taken care of. They came and picked up the car, called me and updated me with all the details as needed, and even dropped it back off. All with a good attitude and willingness to help. Thank you Collin and Gallatin Ford. More

Hassle free. Smooth experience. They met my request. I would definitely buy from them again. Smooth experience. They met my request. I would definitely buy from them again. More

I needed a new truck after mine broke down and wasn’t worth fixing. They stayed until about 8pm to finish getting my paperwork done, then Justin and John followed me home with my new truck so I could dri worth fixing. They stayed until about 8pm to finish getting my paperwork done, then Justin and John followed me home with my new truck so I could drive my wife’s car back home and have my new truck all in the same night. Very good service. More

Absolutely amazing service- would highly recommend Collin as an advisor to anyone. He takes care of his customers!! as an advisor to anyone. He takes care of his customers!! More

We made plans with the dealership for service and everything went exactly as promised- great job everything went exactly as promised- great job More

Jennifer Seipp was great. The dealership was good, Ford Corporate was bad. Too long for a warranty decision, which in my opinion was the wrong decision. Front control arm p The dealership was good, Ford Corporate was bad. Too long for a warranty decision, which in my opinion was the wrong decision. Front control arm passenger side snapped as I pulled out of my garage. This is an obvious part defect, and yes, it was out of warranty. However, that particular part never breaks without some form of heavy impact. In fact, they've been known to bend the frame before failure. Ford Corporate should've authorized the fix. 5300 dollars later, they replaced both the broken one on the passenger side, and the unbroken one on the driver's side. This indicates to me, that Ford knows that the part is bad, and took the precaution of changing out both, and charging me for both. Again, Jennifer was great, very helpful and empathetic to my plight. Ford Corporate could learn from her. I'm a long time Ford owner, and fan. But Corporate left a very sour taste in my mouth. The dealership did their best to cover for Ford Corporate. Unfortunately, that part failed at 43k miles, just 7k miles after the warranty expired. Vehicle is garage kept and very well maintained. My last Ford, A Ranger, is still on the road and going strong at 330k miles with no issues. In fact, it is still running on the original engine and transmission, and both are operating as they always have. Even the rear main seal on the engine is still holding. I say this to show that I do maintain my vehicles far better than the average person. Again, Dealership and Jennifer get high marks. Ford Corporate, gets an F. More

The only good experience this time was my service writer Jennifer. 2 hours for an oil change and I had an appointment. Unacceptable. Was told by who I can only think was the service manager that even t Jennifer. 2 hours for an oil change and I had an appointment. Unacceptable. Was told by who I can only think was the service manager that even though I had an appointment I would have to get in line. Then I guess I just waisted my time scheduling the appointment. I have another “appointment” to have a recall preformed we will see how this goes. More

It’s an amazing warm homey feeling u can tell everyone is family oriented and cares about their customers. I will not buy a car anywhere else and 100% recommend going through Gallatin Ford for all your vehic family oriented and cares about their customers. I will not buy a car anywhere else and 100% recommend going through Gallatin Ford for all your vehicle needs. More