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Gallatin Ford
Gallatin, TN
1,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,561 Reviews of Gallatin Ford
October 03, 2026
While it did take 3 days to complete the repair due to the part needed was .not available, they kept me informed. The car is Operating just fine now. the part needed was .not available, they kept me informed. The car is Operating just fine now. More
by tglowacki49747
Employees Worked With
Kaylan Santos
October 02, 2026
We arrived early for our appointment (about 25 minutes). They took our vehicle back and the service advisor said it would take about an hour. It actually took 2 hours for an oil change and tire rotation. They took our vehicle back and the service advisor said it would take about an hour. It actually took 2 hours for an oil change and tire rotation. Not sure why it took so long. More
by BarneysMom
Employees Worked With
Tami Jacobs
October 01, 2026
The car wasn’t even looked at. I’ve heard horror stories about this stealership and now I know why. I guess when something is getting “warranty/recall” work they just like to put y I’ve heard horror stories about this stealership and now I know why. I guess when something is getting “warranty/recall” work they just like to put you on the back burner and not give you any updates. The car was scheduled to have work done Monday morning when they opened, here it is Thursday evening at almost closing hours and it’s still sitting in the same parking spot, not touched. I’ve called another dealership in a different town and they said it’s been handled poorly and they would work me in the very next day. So I will be picking up my keys from them as soon as I get off of work. Wouldn’t even trust them to work on a hot wheels car. More
by OutbackJack
Employees Worked With
Jennifer Seipp
October 01, 2026
I am undergoing cancer treatment and I was unable to get my vehicle in for a recall, but they said not to worry and they came out and picked up the vehicle and then delivered it back to me, I would highly r my vehicle in for a recall, but they said not to worry and they came out and picked up the vehicle and then delivered it back to me, I would highly recommend this dealership and their attention to service for someone like me! More
by adrome2201
Employees Worked With
Collin
October 01, 2026
Gallatin Ford took care of me in every way possible! I had to bring my vehicle in for some recalls, and Collin got everything taken care of. They came and picked up the car, called me and updated me wit I had to bring my vehicle in for some recalls, and Collin got everything taken care of. They came and picked up the car, called me and updated me with all the details as needed, and even dropped it back off. All with a good attitude and willingness to help. Thank you Collin and Gallatin Ford. More
by lillyfloyd
Employees Worked With
Collin Gregory
September 27, 2026
I needed a new truck after mine broke down and wasn’t worth fixing. They stayed until about 8pm to finish getting my paperwork done, then Justin and John followed me home with my new truck so I could dri worth fixing. They stayed until about 8pm to finish getting my paperwork done, then Justin and John followed me home with my new truck so I could drive my wife’s car back home and have my new truck all in the same night. Very good service. More
by casey.S
Employees Worked With
Justin Roller, John McCann
