Mission Bay Volkswagen

I had a wonderful experience leasing my new vehicle at VW Mission Bay. The process was stress free and pleasant. Rod was very thorough and knowledgeable and was able to find me a vehicle that suited my needs Mission Bay. The process was stress free and pleasant. Rod was very thorough and knowledgeable and was able to find me a vehicle that suited my needs. Joe was very kind and attentive in helping me close my old lease, thank you both for assisting me in this whole process. More

I was searching for something reliable and affordable and the process was quick from start to finish. My salesperson Cisco was very patient and helpful. His customer service was phenomenal. The Finance dep the process was quick from start to finish. My salesperson Cisco was very patient and helpful. His customer service was phenomenal. The Finance department was very informative and amazing! Bottom line, this is the dealership you want to go to for your vehicle needs. All the staff are amazing and friendly. I would return for my vehicle again. More

Not loyal to customers Don't get fooled by the smiles and red carpet when buying a car there, because if at some point your interests as a customer do not align with their b Don't get fooled by the smiles and red carpet when buying a car there, because if at some point your interests as a customer do not align with their business needs they will not go the extra mile they go for when making money out of your pocket. I bought a 2014 VW Tiguan R-Line end of 2014, before the VW scandal...obviously while my car was not diesel , the VW scandal affected my car value now that i want to sell it out as i am moving out of the country. I went back recently to the dealer asking if they could re-buy my car , they declined buying the car i bought from them 2 years ago and suggested me I go to carmax as they already have enough inventory...i get it, but as they get creative to buy your used car when you are going to buy a new car from them it seems that when this is not the case their creativity gets dry and they ditch you as customer...think twice about buying with them because they will only cater to their needs and selfishness More

Excellent service I came in looking for Jetta after researching the car in the internet. I had a price and type of Jetta in mind. Christa was a great help found the Jet I came in looking for Jetta after researching the car in the internet. I had a price and type of Jetta in mind. Christa was a great help found the Jetta I had in mind and did not push me to upgrade in price. Excellent service More

Christa is smart! I went to 2 other dealerships and Christa at City VW was the only one who knew how to order a GTI with the Performance Package. The Performance Packag I went to 2 other dealerships and Christa at City VW was the only one who knew how to order a GTI with the Performance Package. The Performance Package was a new option back in December of 2014 and other dealers had no idea how to order that for my build. I made my build with her in Decemeber 2014 and got my car in April 2015. I'm so glad I waited and got the build I wanted. More

Great personal service City VW was top notch. I needed 3 test drives to decide which Jetta I wanted and Christa De La Torre didn't balk for a moment. She had all the info City VW was top notch. I needed 3 test drives to decide which Jetta I wanted and Christa De La Torre didn't balk for a moment. She had all the info I needed to make my decision and the Sales Manager, Tony broke down all the numbers for me. Overall great experience. More

Great Personal Service and Good Price Christa de la Torre was great! Very professional, not pushy, very helpful and full of helpful information. She tracked down the Golf Sport Wagon we Christa de la Torre was great! Very professional, not pushy, very helpful and full of helpful information. She tracked down the Golf Sport Wagon we wanted, traveled across county to get it from another dealer, and had it ready to go in less than a day. Great attitude and good price make us very happy we went to City VW instead of the others, esp Kearny Mesa VW which did not seem to care about our interest. More

Not Honest If there was a zero star, I be glad to give it. Run to another VW dealer. This one took me back to the 70's with bad reputations on the old "haggl If there was a zero star, I be glad to give it. Run to another VW dealer. This one took me back to the 70's with bad reputations on the old "haggle" syndrome and I used TRUECar (another joke). This company should lose the VW accreditation. Sat twilling my thumbs waiting for what should have been a 2 hour deal. Dishonest on financing. This is the short story, read my YELP review. I wasted to much of my time with them. More

excellent experience, really took the time to find my car Ana was tremendous and very helpful in spending the time to find the specific model, trim and options I wanted along with color. After some deep searc Ana was tremendous and very helpful in spending the time to find the specific model, trim and options I wanted along with color. After some deep searching, they were able to find my car and get it within days. Vehicle arrived in excellent condition and all features of the vehicle were explained in thorough detail. More

Christa was amazing! I was very hesitant, not at all sure of what I wanted exactly, and Christa was super patient and attentive. I highly recommend her and everyone at Cit I was very hesitant, not at all sure of what I wanted exactly, and Christa was super patient and attentive. I highly recommend her and everyone at City. They're friendly without being pushy. More