Mission Viejo INFINITI

If there is one thing I hate, it is waiting for service on my vehicle! However, this has never happened at Mission Viejo Infiniti. I get a reminder call that my vehicle is due for service, I call in and se on my vehicle! However, this has never happened at Mission Viejo Infiniti. I get a reminder call that my vehicle is due for service, I call in and set up an appointment (when I want), drop off the car on the way to work, and pick up my loaner. My personal service rep - Jerry Pagliassotti - knows my car and my driving habits! He might recommend additional services, but he will alway tell you whether or not you "should" have the service or "can do without" the service. He is honest, and always follows-up on the service performed. He goes beyond doing what is "necessary" for the car. As an example, I recently traded in my 2004 G35 coupe for a 2013 G37 coupe. At delivery Jerry went over the car and decided the finish wasn't "smooth" enough and so he asked me to bring the car back into service so he could have it "clay-barred". No charge, no hassel. But what a difference it made to the finish of the car! Thanks Jerry! More

I do love my Infiniti and Mission Viejo has treated me great, from my purchase many years ago to the service I get for my maintenance. Jerry is great, always looking for my best interest. I had a rooter great, from my purchase many years ago to the service I get for my maintenance. Jerry is great, always looking for my best interest. I had a rooter issue, he found out that my car was still under warranty until I hit 100,000 miles, I had over 96k at the time, got my car fixed for practically nothing and if Jerry did not tell me about the warranty, I would not have realized it was not only an option the best option. I trust Jerry with my car and his opinions. Thanks John More

The reason I go to the Infiniti dealership is because I love Jerry Pagliassoti he's the best service writer I've ever met in the entire world need is a great job!!!! love Jerry Pagliassoti he's the best service writer I've ever met in the entire world need is a great job!!!! More

I HAVE BEEN DEALING WITH RUDY ESPINOZA FOR MANY YEARS, HE IS EXTREMELY KNOWLEDGEABLE OF THE JOB HE PERFORMS. MISSION VIEJO INFINITY IS THE BEST DEALERSHIP TO DO BUSINESS WITH, WITH THE BEST CUSTOMER SERVICE IS EXTREMELY KNOWLEDGEABLE OF THE JOB HE PERFORMS. MISSION VIEJO INFINITY IS THE BEST DEALERSHIP TO DO BUSINESS WITH, WITH THE BEST CUSTOMER SERVICE HANDS DOWN. More

We have been working with Robin for almost 10 years and she's leased 5 Infiniti's to us and we're about to lease another one from her. I am always particular about the configuration of the car and Robin is she's leased 5 Infiniti's to us and we're about to lease another one from her. I am always particular about the configuration of the car and Robin is great about getting the car ordered to my specifications. From the time of ordering the vehicle to taking delivery Robin makes everything effortless. We've shopped around and we always get the best deal at Infiniti of Mission Viejo. With people like Robin and their excellent Service Department we will be their customer's for a long time. More

Jerry is the man to talk to at this dealership. He is honest, quick, and won't waste your time. Service is always top notch at this dealership and I have taken my car here for 8 years. You may pay a bi honest, quick, and won't waste your time. Service is always top notch at this dealership and I have taken my car here for 8 years. You may pay a bit more than a general auto repair shop but you can rest easy knowing the work will be done correctly. More

Rudy is the type of guy you want on your team, very positive, upbeat and knowledgeable about his job and has built a great network. positive, upbeat and knowledgeable about his job and has built a great network. More

Jeremy Hagen was Awesome. The entire teams follow up has been excellent as well. Just can't brag enough about the quality in the car, and the knowledge in the folks at Mission Viejo. After a 3 minute conv been excellent as well. Just can't brag enough about the quality in the car, and the knowledge in the folks at Mission Viejo. After a 3 minute conversation with Jeremy Hagen, I knew my time was well vested purchasing a car with him...we drove from Temecula on one of the only rainy days we see in the year. Hindsight...I would have driven 400 miles to do business with him and his group.Thanks again for your professionalism Jeremy...solid showing Pal. -DT The Thomasons. More

I would like to thank Jerry in service for taking such good care of me. He is always kind, professional, and prompt. My daughter has an Infiniti G35 and my husband has an Infiniti FX. Jerry always takes t good care of me. He is always kind, professional, and prompt. My daughter has an Infiniti G35 and my husband has an Infiniti FX. Jerry always takes the time out of his busy day to give us his undivided attention whenever we come in for service. He is so friendly and cheerful, making our service experience so simple! We always ask for Jerry!! More

I purchased my first Infiniti 8 years ago at Mission Viejo Infiniti and had it serviced there exclusively since then. It was a pleasant buying experince but my loyalty to this dealership was established Viejo Infiniti and had it serviced there exclusively since then. It was a pleasant buying experince but my loyalty to this dealership was established through the service people, Tony Beheshti and Jerry Pagliassotti. Their integreity and honesty is unmatched and was demonstrated through the unpleasant experience of replacing my first Infiniti after it was totaled. To replace it, I purchased an Infiniti at another dealership. Although the Carfax on the vehicle was clean, I was unaware the service history was otherwise, which the dealer from which I purchased the car didn't disclose. A week after I purchased it, I had car problems and took it to Jerry Pagliassotti at Mission Viejo Infiniti. He painstakingly went over the vehicle and the vehicle's service history. He pointed out that the vehicle had been involved in 2 accidents, the last of which involved frame damaage. Fortunately the dealer took the car back for a full refund and I immediately returned to Mission Viejo Infiniti to purchase a Certified Pre-Owned car. We looked at one certified pre-owned vehicle, but Jerry again looked at the vehicle history report, inspected it and recommended that we not purchase it. After test driving another one, Jerry again reviewed the vehicles service history before we purchased it. The salesperson, Mike Bandoumani also was terrific and did a great job making it a pleasant buying experience. I am sold on the product, on the dealer and will not servie my vehicle anywhere else! Jerry Pagliassoti went above and beyond for which I am thankful and remain a loyal customer. More