Mission Viejo Kia

This is the second car I've purchased from this dealership. On both occasions, I felt like the team of individuals treated me with respect and negotiated with a high degree of integrity. David is dealership. On both occasions, I felt like the team of individuals treated me with respect and negotiated with a high degree of integrity. David is a good salesman who knew the RDX well. He knew his products well enough to be able to compare and contrast the technology features of the RDX versus my previous Acura. He is not the creepy salesman that harps on the question of "are you going to buy the car today?" (I just hate that and is usually a reason for me to walk away from the dealership.) David gave me the information and let the product sell itself. I felt that during the negotiations, Matthew, Sales Manager, would make a point, and I would make the counterpoint which he acknowledged and accepted. I did not feel like I was negotiating with a brick wall, but rather an actual person who was striving to hit that moderate point where both the dealership and the customer would be happy. Paul, General Manager, did what he could to meet my needs in a professional and friendly manner. In the end, I felt like I received a GREAT deal. As stated above, this is my second car I've purchased from this same dealership. When seeking my next car, I intend to return and give these guys my business. It's a great dealership that knows the importance in integrity when dealing with customers. More

It was a wonderful experience at this dealership when my wife and i bought a new 2014 Acura RDX on 12/29 from Riz. Riz was polite and helpful. He was not pushy either. The best part of the whole experience wife and i bought a new 2014 Acura RDX on 12/29 from Riz. Riz was polite and helpful. He was not pushy either. The best part of the whole experience was that we asked for a very low price for the SUV, using KBB value (minus a few hundred) as the basis of our offer. They came back agreed to the price quickly w/o hesitation. And, because this dealership didn't have the color we wanted, they went to another dealership and traded for the color we wanted, 100% at their own expense! They didn't force us to put down a deposit either. Which means we could've walked away, they pay for the dealer trade, and not getting our business still. They took on the risk! (My wife and i had to leave the dealership for another personal appt. after they had committed on pricing and getting us the color we wanted.) Within a hour, Riz called us telling us the car is on its way to their dealership. This was the best car buying experience for me, ever! We highly recommend Norm Reeves Acura. Ask for Riz, or his supervisor Matthew, for assistance. Thank you Riz, Matthew! More

Almost everyone I know does not like visiting dealerships because of the sales personnel. I have visited multiple dealerships over the past 3 weeks test driving various cars, and by far Matthew Molus has be because of the sales personnel. I have visited multiple dealerships over the past 3 weeks test driving various cars, and by far Matthew Molus has been the best consultant I have dealt with. He is what I would expect from a sales consultant - he listens very well, aligned himself with my particular situation, knows his products well, made me feel at home and not afraid to visit the dealership. I have been there 3 times and have no reservations about dropping in as I figure out what I am going to do. In short, he is a true professional and an asset for Norm Reeves Acura. I am a fairly critical person and have been told I am hard to satisfy - I just have high expectations, and Matthew is what I would expect and more. I wish Matthew the best and Norm Reeves Acura the best - it is all about fairness and leadership - they seem to have a lock on it! More

From the moment I walked into the dealership I ran into Mark Church (random meeting) and he greeted me warmly without any typical car dealer agressiveness. He was a gentleman and spoke in a calm voice. I i Mark Church (random meeting) and he greeted me warmly without any typical car dealer agressiveness. He was a gentleman and spoke in a calm voice. I instantly liked him. I wanted to see and test-drive a 2014 Acura RDX Basic, which Mark dutifully accomodated me. He explained the features of the new RDX while I was test-driving the car. Had good info input and didn't feel any pressure from Mark about "making a deal". He answered all my questions. Felt comfortable interacting with him. He was very professional. I took his card and told him "I was just starting to look at my car buying options". Went to several other dealers to look at cars, but in the end (after two days) I decided to go back to Mark Church at Norm Reeves Acura for I felt I could do business with him. I ended up buying a new 2014 Acura RDX from Mark after he was able to match a lower price given by another dealer. I have bought and negotiated new car purchases over the years, but dealing with Mark Church at Norm Reeves ACURA was by far my most positive car buying experience. Michael Oberst 10-31-13 More

We were fortunate to have Matthew Molus assisting us when we turned in a leased Acura for a new 2013 Acura TSX. The process, which involves a lot of paperwork, went quickly and smoothly because of his knowl we turned in a leased Acura for a new 2013 Acura TSX. The process, which involves a lot of paperwork, went quickly and smoothly because of his knowledge and professionalism. Because of his experience in the financial area, Matthew was able to handle that aspect of the transaction as well, which saved us considerable time. He is personable and friendly and we would recommend him to our friends. More

I used to deal with norm reeves in Downey area, now that I am in Orange County I decided to give the mission viejo store a try. I met doc nick there in the morning and he impressed me with now only his kno I am in Orange County I decided to give the mission viejo store a try. I met doc nick there in the morning and he impressed me with now only his knowledges of Acura's, but cars in general. He is also a genuine, trustworthy person. I really like the personal there. More

Doc Nick is an excellent customer service person, while looking around the parking lot, we asked him to assist us with opening a vehicle, he was already working with another family and he didn't make us wa looking around the parking lot, we asked him to assist us with opening a vehicle, he was already working with another family and he didn't make us wait, he went inside got the keys and within minutes my wife and I were drive testing the vehicle, he explained everything about it. Doc Nick has to be one of the friendliest sales man I ever dealt with as he never pushed us to look at the more expensive cars. My wife and I really appreciated that from Nick. Based on this experience, I would definitely recommend this dealership to friends and family, but more importantly, I would ask them to ask for Doc Nick Daramus. Best sales...not a sales man, best customer first oriented gentleman. More

I was referred to this dealership by a coworker. I went in for a vehicle I was interested in buying. I met with Sean and Matthew. They were prompt, friendly and up front. They had the vehicle but unfort in for a vehicle I was interested in buying. I met with Sean and Matthew. They were prompt, friendly and up front. They had the vehicle but unfortunately couldn't sell it to me because it did not pass their safety inspection. They were apologetic and did not try to sell me a different vehicle. They also provided me with a gift card for my troubles. Very good service and environment. A+ More