I recently purchased a Kia EV9 from Kia Garden Grove, and - sam
I recently purchased a Kia EV9 from Kia Garden Grove, and while there were some disappointing issues with the vehicle itself, the service and staff have been outstanding.
After taking delivery, we discovered that the AC was not working, there was a significant dent in the fender that had been missed, and the vehicle was not as clean as I would have expected. Needless to say, that was frustrating and took away from the excitement of getting the car.
That said, Kia Garden Grove has gone above and beyond to make things right. They provided a loaner vehicle, arranged to have the dent repaired, fixed the AC issue, and even delivered the EV9 back to me while picking up the loaner on the return trip.
The staff has been professional, responsive, and genuinely helpful throughout the process. I am still bummed about the initial condition of the EV9, but I really appreciate how they handled the situation and stood behind the customer experience.
Overall, amazing service and a great team. I would just hope the vehicle inspection and delivery prep process improves so future customers don’t run into the same issues.
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