Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

Phil, we are thrilled to hear Stan took excellent care of you both and that you had a good experience! As always, we want to ensure every customer has a great experience from start to finish. Our team is very knowledgeable on our product and it is very important to us that our Sales Professionals help their customers understand the in's and out's of their new vehicle. Thank you so much for the wonderful review and recommending us to others! Your continuous business and support is truly appreciated and we are grateful to continue serving you and all of your auto needs!

Mitchell Chrysler Dodge Jeep Ram responded

Nothing makes us happier than to hear that our customers had a wonderful experience! We enjoy having a friendly and easy going environment for our customers and we are very proud to have a professional team that is always on their A game when it comes being knowledgeable on all of our products. Paul and Chad are incredible employees and we are so grateful you gave them and Mitchell CDJR the opportunity to earn your business. Thank you for sharing your positive car buying experience with us and leaving us 5 Stars! We hope you are enjoying your new Jeep Grand Cherokee!!

Mitchell Chrysler Dodge Jeep Ram responded

My name is Bob Schoenfeld, Fixed Operations Manager for Mitchell Auto Group. First, I would like to make sure I have the correct customer. Is this Mr. and Mrs. Whitehead? If so, I have read over the notes of your previous service visits. Regarding the AC, I do not see anything that mentions an AC condition that could not be repaired. Also, I do not see a 2018 Jeep Wrangler in your name that we have serviced. So I am confused on that part of your review. However, no matter the issue(s), I definitely want to correct your vehicle concerns if possible. As far as the paint situation, the manufacturer has a set of guidelines that we have to follow. In doing so, the manufacturer has determined that your paint issue is not a factory defect. Now, the next step, should you want to appeal this decision, would be to contact the support line. We can assist with this. I realize you are frustrated, but I hope you understand that we are obligated to follow the manufacturer’s set procedures for any claim, be it mechanical or paint. I would welcome the opportunity to discuss ways to help you further with these issues. You can contact me directly at 334-477-9947 or bobs@mitchellauto.com

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for the awesome review and leaving us 5 stars! With every sale we want to ensure that it goes as smoothly as possible and prove that purchasing a new vehicle does not have to be a hassle! Chad is always wonderful when it comes to knowing our product and listening to exactly what the customers wants and needs are. It is great to hear your feedback on the positive experience he provided you with. We are very grateful for your loyalty to Mitchell CDJR and truly appreciate your continuous business! Thank you for being a wonderful customer, we looking forward to helping you with all of your vehicle needs down the road!

Mitchell Chrysler Dodge Jeep Ram responded

kmiller0926, We could not be happier to hear that Paul and everyone at Mitchell CDJR provided you with a wonderful experience! We take pride in building a relationship with our customers and making sure every car buying experience is hassle free. Thank you so much for leaving us a great review and recommending us to others. That means so much to us! We are thrilled to have you be apart of the Mitchell CDJR family and look forward helping you for years to come!

Mitchell Chrysler Dodge Jeep Ram responded

Paul's continuous commitment to his customers and making sure they are 100% satisfied is why we are so fortunate to have him be apart of our team! We strive to make sure our customers receive exactly what they ask for. Thank you for taking the time out of your day to leave Paul a great review and thank you for being wonderful customers! Enjoy your beautiful new Charger!!

Mitchell Chrysler Dodge Jeep Ram responded

Bill, It is always our pleasure to make sure you are taken care of in a timely manner! We are happy to have helped you out by picking up your vehicle and delivering it back to you. Your time is important to us and we want to make things as convenient as possible for our customers. Thank you for being a wonderful customer and thank you for leaving us a 5 Star Review. We truly appreciate it!

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Howell, Thank you so much for allowing us to take part in your first vehicle purchase and for giving us the opportunity to earn your business! It is very important to us to make sure every customer has a great experience from start to finish. Thank you for sharing your experience and leaving us a 5 Star Review. We hope to serve you and all of your auto needs in the future. Welcome to the Mitchell CDJR Family!