Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

Teddy, Thank you for taking the time to share your experience with our service department. We are thrilled to hear that our personnel were able to provide you with polite, prompt and professional service. It's our goal to ensure that every customer feels valued and well taken care of. We are delighted that we were able to answer your questions and address your service needs in a pleasant and timely manner. Our team strives to provide efficient and thorough service to all our customers and your kind words serve as great motivation for us. We understand that being in a new and unfamiliar facility can be overwhelming and we are glad that our staff could make you feel comfortable. We believe in going the extra mile to ensure that our customers have a positive experience from start to finish. Providing access to snacks and beverages in the waiting area is just one way we aim to make your time with us more enjoyable. We want you to feel at home while we take care of your vehicle. Once again, we appreciate your feedback and thank you for choosing our service department. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

John, Thank you so much for taking the time to share your experience with us! We greatly appreciate your kind words and positive feedback regarding Jason. We're thrilled to hear that he provided a friendly, professional and knowledgeable service during your car purchase. We hope you are enjoying your new Chrysler 300 and thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a review, your satisfaction means the world to us and we are grateful for your trust in our dealership! We take great pride in delivering exceptional service to our valued customers and it's wonderful to know that our maintenance team has impressed you. We strive to go above and beyond to ensure your vehicle is in top-notch condition and that you have a seamless navigation experience. Thank you for being apart of our Mitchell Chrysler Dodge Ram Jeep family!

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Richard, Thank you for sharing your feedback regarding your recent service experience with us. We apologize for any inconvenience or frustration caused by the issue you encountered upon picking up your truck. We will have a member of our Service Department reach out to you shortly to gather more information. Our team is committed to ensuring that all our customers receive the high-quality service they deserve and we appreciate your patience and understanding in this matter. Thank you, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Rodriguez, We sincerely apologize for the negative experience you had with our dealership's service department. As a business, we deeply value and appreciate the sacrifices made by veterans like yourself, and we strive to provide exceptional service to all members of our community. We would like to clarify our policy regarding the sourcing of parts. Our requirement to use parts purchased through our dealership is primarily aimed at ensuring the highest level of quality and reliability for our customers' vehicles. By using supplied parts through our dealership, we can guarantee their authenticity and compatibility with your Jeep. Furthermore, this policy also helps us take responsibility for the work we perform. In the unfortunate event that something goes wrong during the repair process, using parts sourced directly through our dealership allows us to have full liability and ensure that any necessary warranty claims or adjustments are handled promptly and effectively. However, we understand that this policy may not have been adequately communicated to you and we apologize for any frustration or miscommunication that may have arisen as a result. Your feedback is invaluable to us and we will take it into serious consideration as we continuously strive to improve our customer service and communication. Once again, we apologize for any frustration or disappointment this may have caused. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Tina, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found our new dealership beautiful and that you were greeted promptly at the door. Heather will be delighted to know that her friendly and helpful service made a positive impression on you. We pride ourselves on providing efficient and effective service, so we're glad to hear that your request was completed quickly and to your satisfaction. Your feedback is truly valuable to us as we strive to continuously improve. We hope you had a great experience overall, and we look forward to serving you again in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

We greatly appreciate your kind words about our friendly staff and the care we provided for your truck during servicing. We always strive to make our customers feel valued and well taken care of. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep and trusting us with your truck. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review, we are thrilled to hear that you had a great experience with our Sales Department. Providing top-notch service is always our goal, and we're delighted that we met your expectations. We're excited to know that you're already looking forward to your next purchase with us. We assure you that we'll continue to deliver the same level of excellence and assist you in finding the perfect vehicle to meet your needs!

Mitchell Chrysler Dodge Jeep Ram responded

Susan, Thank you so much for your glowing five-star review! We greatly appreciate your feedback and are thrilled to hear about your positive experience purchasing your new Ram truck from Merritt at our dealership. It brings us immense joy to know that you found the entire process smooth, fast, fair, and easy to complete. Congratulations on your new truck and thank you for choosing Mitchell Chrysler Dodge Ram Jeep! We look forward to helping you with all of your vehicle needs for many more years to come.

Mitchell Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your feedback and rating our dealership five-stars! It is wonderful to hear that you were taken care of in polite and timely manner and that you had a positive experience on your recent visit. We look forward to serving you in the future and providing you with the same level of excellent service.