Mitchell Chrysler Dodge Jeep Ram

Snoofer responded

I dropped off my Jeep and you kept it for many weeks. You had a tech drive it to and from home using a full tank of gas. Then your tech said he was only going to charge me for a OEM thermostat and acted like he did me a great favor. Then I had to refill my empty tank...$60. Your system showed in and out only driving 5 miles??? Then within 50 miles the check engine light...the same thermostat issue came back on. Brought it back to you, and after changing many parts you said it needed a temp sensor and wanted to charge me another $240. That was ridiculous after already paying you over $400 to fix an issue putting parts on my vehicle it did not need. I decided to pick up vehicle, and it took me 5 minutes with a 19mm xxxxxxx to replace the $15 part. While all this was going on, last Friday I called and talked with Reggie about the fact that my back gate has a dent in it that must have happened over the weeks sitting in your parking lot. He promised to call me back today but no response. You guys may be just completely overwhelmed in your new location, but are absolutely beyond my understanding of acceptable issues and should be ashamed of your terrible customer service.

Mitchell Chrysler Dodge Jeep Ram responded

Judd, We apologize for the inconvenience you experienced during your recent visit to our service center. We appreciate your feedback and would like to address your concerns. Firstly, we apologize for the delay in servicing your vehicle. We understand that this caused frustration and inconvenience for you. We are constantly working to improve our service efficiency, and we will take your feedback into account to ensure that we minimize any future delays. Regarding the discrepancy in the mileage recorded on your vehicle, we apologize for the confusion. We strive to maintain accurate records, and we will investigate this issue to ensure that such errors are not repeated in the future. We understand your disappointment with the additional charges and the fact that the initial issue was not resolved. Our technicians follow a diagnostic process to identify and address the problem accurately. However, it seems that in this case, we did not meet your expectations. We apologize for any miscommunication or inconvenience caused by this situation. We value your business and would like to make things right. Thank you again for bringing these matters to our attention. We hope to work towards a resolution and work towards restoring your trust in our services when you meet with our Service Manager this afternoon. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Vince, We're delighted to know that you had a positive experience at our dealership. Thank you for mentioning the ease of accessing our service department and choosing Mitchell Chrysler Dodge Ram Jeep. We are here for you anytime!

Mitchell Chrysler Dodge Jeep Ram responded

Troy, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Kiaira provided you with fantastic and professional service for your 2019 Ram. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. We're also delighted that you appreciate our new facility. We've put a lot of effort into creating a great environment for our valued customers like you. Your kind words motivate us to continue delivering exceptional service and maintaining our high standards. We appreciate you choosing Mitchell Chrysler Dodge Ram Jeep and look forward to helping you for many more years to come.

Mitchell Chrysler Dodge Jeep Ram responded

Joe, Thank you so much for taking the time to leave such a positive review! We greatly appreciate your feedback and are thrilled to hear that your experience with us was excellent. We are delighted to hear that Jason provided you with outstanding service. We take pride in our knowledgeable and polite sales team, and it's always encouraging to know that our efforts have made a positive impact on our customers. Jason will be thrilled to hear your kind words. We understand the importance of having a salesperson who can provide in-depth information about the vehicle, its engine, and its features. Our team strives to stay up to date with the latest knowledge to ensure that our customers are well-informed and confident in their purchase decisions. Thank you once again for choosing us and for sharing your positive experience. If you have any further questions on your new Ram or need assistance in the future, please don't hesitate to reach out to us. We're here to help!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your brief but positive review! We appreciate your feedback and are glad to hear that you were satisfied with our service department. We appreciate you choosing Mitchell Chrysler Dodge Ram Jeep.

Mitchell Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your experience with us and rate our dealership five-stars! Your satisfaction is our priority, and we are grateful for the opportunity to serve you therefore we are thrilled to hear that we were able to meet your needs and deliver what you wanted. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Tobie, Thank you so much for your positive review! We're so glad to hear that you were happy with your experience at our dealership and that our salesman Paul, was able to make the difference. We take great pride in providing our customers with excellent service, and we're always happy to hear that we've met or exceeded expectations. We wish you many happy miles in your new Jeep and look forward to helping you with all of your vehicle needs down the road.

Mitchell Chrysler Dodge Jeep Ram responded

Donna, Thank you so much for your kind words! We are so grateful to hear that you had a positive experience with Tay and the other fine people at our dealership. We strive to provide our customers with excellent service, and it is always heartwarming to hear when we have succeeded. We agree with you that Maya Angelou was right when she said, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." We are committed to making our customers feel welcome, valued, and appreciated. We are proud to have you as a customer, and we look forward to serving you again in the future.

Mitchell Chrysler Dodge Jeep Ram responded

Albert. Congratulations on your new truck and thank you so much for taking the time to share your experience with us! We are so grateful to hear that you have had such a positive experience with our dealership and we are especially pleased to hear that you have purchased two trucks from us. We appreciate your business and loyalty, and we look forward to serving you again for many more years to come!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for rating our dealership five-stars and thank you for choosing Mitchell Chrysler Dodge Ram Jeep!