Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

Stanford, Thank you for the glowing review and the five-star rating! We are thrilled to hear this is the most awesome purchasing experience you have had and truly appreciate your business. Enjoy your stunning new ride!

Mitchell Chrysler Dodge Jeep Ram responded

Mark, We're truly grateful for your kind words! It's fantastic to hear that you experienced outstanding customer service and found exactly what you were looking for. Your recommendation and willingness to return mean a lot to us. We appreciate your support and look forward to serving you and your friends again!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had a welcoming and professional experience with us. Punctuality is important to us, and we're glad we could meet your expectations. Your recommendation means a lot – we look forward to serving you again!

Mitchell Chrysler Dodge Jeep Ram responded

Kimi, We appreciate your kind words and are thrilled to hear that you enjoyed our place and found it helpful. Your positive feedback means a lot to us and we hope to welcome you again soon!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that our team was caring, understanding, and prompt in assisting you. It's our pleasure to provide a pleasant experience. If you ever need further assistance, don't hesitate to reach out. We appreciate your feedback!

Mitchell Chrysler Dodge Jeep Ram responded

John, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your first scheduled service for your 2023 Ram went smoothly. Our service department takes pride in providing prompt and timely service. We appreciate your trust in us and look forward to serving you again in the future.

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us. We appreciate your business and apologize for any inconvenience caused by the oversight in resetting the oil life during your recent service. We understand how important it is to ensure all aspects of the service are completed to your satisfaction. Rest assured, we have addressed this matter with our service team to prevent such occurrences in the future. If there's anything else we can do to make things right, please don't hesitate to reach out.

Mitchell Chrysler Dodge Jeep Ram responded

Ken, We sincerely appreciate your feedback, and we apologize for any inconvenience caused during your visit as we take your concerns very seriously. We understand that the recommended service and associated costs may have come as a surprise - our goal is to provide accurate and thorough assessments to ensure the safety and reliability of our customers' vehicles. We acknowledge the significant difference in cost between our recommendation and the quote from the independent shop. We understand your perspective. It's important to note that our recommendations are based on a comprehensive evaluation of the vehicle's condition and sometimes issues may be more complex than initially apparent. However, we realize that cost-effectiveness is a crucial consideration and apologize if our communication did not effectively convey the rationale behind our recommendations. Regarding the suggestion to purchase another vehicle, our intention is to offer comprehensive advice based on the overall condition of the vehicle and its potential long-term reliability. We understand that this recommendation may not align with your preferences and appreciate your feedback on this aspect as well. We value your business and are committed to ensuring your satisfaction. If you have further concerns or would like to discuss your experience in more detail, please feel free to contact our Manager Dave Marshall at David.marshall@Mitchellauto.com. We are here to address any additional questions or provide clarification. We appreciate your understanding and the opportunity to improve our services. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Miranda, Thank you for your kind words! We're thrilled to hear that you find everyone at our dealership nice and helpful. It's fantastic to know that Dave, your service advisor, has been providing personal assistance and honest communication. We appreciate your positive feedback and look forward to serving you for many more years to come.

Mitchell Chrysler Dodge Jeep Ram responded

Adam, Thank you for your positive review! We appreciate your understanding regarding the missing parts for the dash, and we're actively working on reordering them. Your loyalty means a lot to us and we look forward to continuing to provide excellent service.