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Mitchell Chrysler Dodge Jeep Ram

Enterprise, AL

4.5
1,218 Reviews

6501 Boll Weevil Cir

Enterprise, AL

36330

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1,218 Reviews of Mitchell Chrysler Dodge Jeep Ram

October 03, 2023

Very easy buying process thanks to Jason Keen. He did a great job with keeping us up to date on every stage of the building process. Liked the new building. More

by ghwauny
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Keen
Oct 03, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Watson family, Thank you for taking the time to share your feedback regarding your buying experience with us. We greatly appreciate your kind words. We're delighted to hear that your buying process was made very easy, and we're proud to have Jason Keen on our team. Jason is dedicated to providing exceptional service and keeping our customers informed at every stage of the process. We're also pleased to know that you liked our new building. We're constantly striving to create a comfortable and inviting environment for our customers, and your positive feedback means a lot to us. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep and welcome to our Mitchell Jeep family!

October 03, 2023

Thank you. They have my truck scheduled for repair. It is taking a long time to get parts to repair it. More

by DON.CHOATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash, Heather Stewart, Dave Marshall, Jessica McGuffin
Oct 03, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Don, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in obtaining the necessary parts for your truck's repair. We understand how frustrating this can be and we truly appreciate your patience during this time. The shortage of parts due to backorders is an industry-wide issue and we are working diligently to expedite the process as much as possible. Our parts department is in constant communication with our suppliers to ensure that we receive the parts you need as soon as they become available. Please rest assured that your truck's repair remains a top priority for us and we are committed to completing the work efficiently and to the highest standards once we have all the required components. We apologize for any inconvenience this delay has caused you and we appreciate your understanding. Warm Regards, Mitchell Chrysler Dodge Ram Jeep

October 02, 2023

They suck 😕🙁😖 Not happy with this place or survey Customer Service don’t have a clue on what they are doing More

by biggreen09601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica McGuffin
Oct 02, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review regarding your recent visit to our dealership. We sincerely apologize for your experience and hope to gain back your trust. We value all feedback from our customers as it helps us improve our services. We appreciate your feedback; however, we couldn't identify your specific record based on the information provided in your review. To better assist you and address any concerns, we kindly request that you provide us with your name and contact number. This will allow us to look up your records and investigate your experience further. Your satisfaction is important to us, and we would like the opportunity to address any issues you encountered. Please feel free to reply to this message with your contact details, or you can reach out to our customer service department at 334-347-8906 or email kthoms@Mitchellauto.com Once we have your information, we will promptly investigate your experience and take any necessary steps to ensure your concerns are addressed to your satisfaction. Thank you for your cooperation, and we look forward to assisting you further. Sincerely, Mitchell Chrysler Dodge Ram Jeep

October 02, 2023

I highly recommend visiting Brent if you’re looking for your perfect vehicle. He bent over backwards and spent hours with us to meet all of our needs. He’s friendly, down-to-earth, and professional. He has More

by Cpettie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Bailey
Oct 02, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Cortney, Thank you so much for your wonderful review! It was such a pleasure working with you and your husband and we're thrilled to hear that Brent provided such a positive and dedicated experience for you. We appreciate your recommendation and choosing Mitchell Chrysler Dodge Ram Jeep! We are here for you anytime and look forward to serving you both for many more years to come!

October 01, 2023

Service was outstanding,I’m very pleased with everything. .I was in and out within a timely manner More

by juan.johnson50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash, Heather Stewart
Oct 02, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for the wonderful review! It is great to hear that you had an outstanding experience and that our service met your expectations. Your satisfaction is important to us, and we appreciate your business.We look forward to serving you in the future!

October 01, 2023

They did a great job and was very helpful. I will be a return customer More

by lollykd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
Oct 02, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to welcoming you back as a returning customer. If you ever have any questions or need assistance in the future, please feel free to reach out. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

September 27, 2023

If Heather is involved she will do everything she can to ensure your vehicle is right when you pick it up. More

by Rogertuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris is the best mechanic., Heather Stewart
Sep 28, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Heather! We appreciate your feedback and are delighted to hear that she goes the extra mile to ensure your vehicle is ready to go when you pick it up. If you ever need any assistance in the future, please feel free to reach out.

September 27, 2023

The service was great, they took care of me. I'll go back again thanks More

by ashleydavis0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash, Heather Stewart
Sep 28, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Ashley, Thank you for taking the time to share your experience and rate our dealership five-stars! We're thrilled to hear that you had a great experience with us and that you felt well taken care of. We can't wait to welcome you back again in the future. If you ever need anything, please don't hesitate to reach out.

September 27, 2023

Excellent to work with and outstanding customer service. Always quick informative and they have a comfortable waiting area More

by mike.schmadel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Sep 27, 2023 -

mike.schmadel responded

Thanks

September 24, 2023

The service was great and they were very quick once the part came in. Stan was amazing when it came to checking on us. More

by khopswo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Starks, Dave Marshall, Jessica McGuffin
Sep 25, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great service experience and we'll make sure to pass on your appreciation to Stan. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

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