Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

Watson family, Thank you for taking the time to share your feedback regarding your buying experience with us. We greatly appreciate your kind words. We're delighted to hear that your buying process was made very easy, and we're proud to have Jason Keen on our team. Jason is dedicated to providing exceptional service and keeping our customers informed at every stage of the process. We're also pleased to know that you liked our new building. We're constantly striving to create a comfortable and inviting environment for our customers, and your positive feedback means a lot to us. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep and welcome to our Mitchell Jeep family!

Mitchell Chrysler Dodge Jeep Ram responded

Don, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in obtaining the necessary parts for your truck's repair. We understand how frustrating this can be and we truly appreciate your patience during this time. The shortage of parts due to backorders is an industry-wide issue and we are working diligently to expedite the process as much as possible. Our parts department is in constant communication with our suppliers to ensure that we receive the parts you need as soon as they become available. Please rest assured that your truck's repair remains a top priority for us and we are committed to completing the work efficiently and to the highest standards once we have all the required components. We apologize for any inconvenience this delay has caused you and we appreciate your understanding. Warm Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review regarding your recent visit to our dealership. We sincerely apologize for your experience and hope to gain back your trust. We value all feedback from our customers as it helps us improve our services. We appreciate your feedback; however, we couldn't identify your specific record based on the information provided in your review. To better assist you and address any concerns, we kindly request that you provide us with your name and contact number. This will allow us to look up your records and investigate your experience further. Your satisfaction is important to us, and we would like the opportunity to address any issues you encountered. Please feel free to reply to this message with your contact details, or you can reach out to our customer service department at 334-347-8906 or email kthoms@Mitchellauto.com Once we have your information, we will promptly investigate your experience and take any necessary steps to ensure your concerns are addressed to your satisfaction. Thank you for your cooperation, and we look forward to assisting you further. Sincerely, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Cortney, Thank you so much for your wonderful review! It was such a pleasure working with you and your husband and we're thrilled to hear that Brent provided such a positive and dedicated experience for you. We appreciate your recommendation and choosing Mitchell Chrysler Dodge Ram Jeep! We are here for you anytime and look forward to serving you both for many more years to come!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for the wonderful review! It is great to hear that you had an outstanding experience and that our service met your expectations. Your satisfaction is important to us, and we appreciate your business.We look forward to serving you in the future!

Mitchell Chrysler Dodge Jeep Ram responded

We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to welcoming you back as a returning customer. If you ever have any questions or need assistance in the future, please feel free to reach out. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Heather! We appreciate your feedback and are delighted to hear that she goes the extra mile to ensure your vehicle is ready to go when you pick it up. If you ever need any assistance in the future, please feel free to reach out.

Mitchell Chrysler Dodge Jeep Ram responded

Ashley, Thank you for taking the time to share your experience and rate our dealership five-stars! We're thrilled to hear that you had a great experience with us and that you felt well taken care of. We can't wait to welcome you back again in the future. If you ever need anything, please don't hesitate to reach out.

mike.schmadel responded

Thanks

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great service experience and we'll make sure to pass on your appreciation to Stan. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!