Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

Rafael, Thank you so much for taking the time to leave us such a wonderful review. We truly appreciate your feedback and are delighted to hear that you felt welcomed, valued, and that all of your vehicle needs were addressed. It is very important to us that our customers are satisfied and it sounds like we have achieved our goal with you. We are here for you anytime and we look forward to helping you with all of your vehicle needs down the road!

Mitchell Chrysler Dodge Jeep Ram responded

Shawn, Congratulations on your new purchase and thank you for choosing to do business with us! We are thrilled to hear that you had such a positive experience with our dealership and truly appreciate your kind words. Your satisfaction is our top priority and we look forward to serving you again in the future. We are here for you anytime and hope you're enjoying your new ride!

Mitchell Chrysler Dodge Jeep Ram responded

Eric, Thank you so much for your continued loyalty to our dealership and for taking the time to share your experience. We are truly grateful for customers like you who trust us with their vehicle needs! Providing a pressure-free, attentive experience is at the heart of what we do, and your feedback reaffirms our dedication to customer satisfaction. Your recommendation means the world to us and we are truly grateful to have you be apart of our Mitchell Chrysler Dodge Ram Jeep family!

emwade responded

I believe in giving praise when it is due. You are welcome, and thank you.

Mitchell Chrysler Dodge Jeep Ram responded

We sincerely appreciate your feedback and are genuinely sorry to hear about your recent experience with our dealership. We take all feedback seriously as it helps us improve our services and provide the best experience for our customers. However, it seems that your review does not contain specific information that allows us to look up your file. If you could provide us with your name and a good number to reach you on, we would like the opportunity to connect with you personally to better understand your concerns and work towards resolving any issues. Our goal is to ensure every customer's satisfaction, and we are committed to earning back your trust. Again, we apologize for any inconvenience you may have experienced, and we look forward to the opportunity to make things right. Best Regards, Mitchell Chrysler Dodge Ram Jeep

sjpat2 responded

Susan Patterson. 678-617-1801. I had an appointment at your service department on September 6 at 9:00. Was there at 8:30. At 10:55 I noticed my truck was parked so I when to check. The first thing out of the young lady mouth was “I lost the paperwork “ then about 10 minutes later I saw my truck moved to service bay.

Mitchell Chrysler Dodge Jeep Ram responded

Courtney, Congratulations on your new Ram and thank you for such a wonderful review! We're thrilled to hear that you found our dealership to be the easiest and most helpful in your car-buying journey. Making our customers' experiences seamless and enjoyable is one of our top priorities. It's also fantastic to know that our team was able to assist you effectively and that you felt their dedication to helping you save money. We genuinely care about our customers' financial well-being and are always here to provide guidance and support. We hope you are enjoying the Ram and thank you for choosing our dealership!

Mitchell Chrysler Dodge Jeep Ram responded

Jason, Congratulations on your new Jeep Gladiator and thank you for the wonderful review! We're delighted to hear that you had such a positive experience during your visit. Your kind words about our brand new, shiny, clean facility and its pleasant ambiance mean a lot to us. Thank you for being apart of our MItchell Jeep Family!

Mitchell Chrysler Dodge Jeep Ram responded

We sincerely appreciate your feedback and are genuinely sorry to hear about your recent experience with our dealership. We take customer satisfaction very seriously, and your concerns have not gone unnoticed. We understand that you faced issues with your vehicle, and we regret any inconvenience this may have caused. We would like to make it right, but unfortunately, without additional information, we are unable to identify your specific situation and address the concerns directly. If you are open to discussing this further, please contact our Service Manager, Reggie Jones, at 334-347-8906. You may also respond with your name and number, and we will have a Manager reach out to you. We are committed to providing the best possible experience for all our customers and we apologize for falling short of your expectations. We value your business and hope to have the opportunity to regain your trust in the future. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Darla, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your exceptional experience with us, from the moment you arrived until you left. It's heartening to know that our efforts made a difference during your visit. We believe in going the extra mile to provide the best possible service and your kind words reaffirm that we are on the right track. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

We truly appreciate you taking the time to leave us a five-star review and sharing your experience with us! It is delightful to hear that you had a great experience with our friendly and knowledgeable staff. Your recommendation means a lot to us and we genuinely appreciate your trust and support. Should you, your friends, or family need any automotive assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing the same high-quality service that you've come to expect.

Mitchell Chrysler Dodge Jeep Ram responded

Meagan, Thank you for taking the time to share your experience with us! We are thrilled to hear that your first service visit at our dealership was a positive one and that Dave, your Service Advisor, provided you with exceptional service. Your trust in our department means the world to us & we are committed to delivering the same level of excellence for any future needs your Jeep may have. We appreciate you choosing Mitchell Chrysler Dodge Ram Jeep and look forward to serving you again in the future!