Mitchell Subaru

No pressure! My salesperson, Rich O'Loughlin, was a pleasure to work with. He took the time to listen to what I wanted instead of telling me what I wanted ( which My salesperson, Rich O'Loughlin, was a pleasure to work with. He took the time to listen to what I wanted instead of telling me what I wanted ( which was the case at another dealership!) and all my questions were answered without a hint of condescension! More

Great experience Everyone is very helpful and I had a great experience with everyone who helped me out. Thank you very much, I will refer friends to your dealership! Everyone is very helpful and I had a great experience with everyone who helped me out. Thank you very much, I will refer friends to your dealership! More

First time Subaru owner Had a great experience buying a used Subaru Forester. Sales Rep Paul took the time to explain everything and the car was prepped and in excellent sha Had a great experience buying a used Subaru Forester. Sales Rep Paul took the time to explain everything and the car was prepped and in excellent shape. Day of delivery was smooth and easy. Business Manager had the drill down and was very quick getting us in and out. More

Free safety check Great service for peace of mind and they did their usual professional job. Vinny and Ogden and the team have supported us for years with fair pricing Great service for peace of mind and they did their usual professional job. Vinny and Ogden and the team have supported us for years with fair pricing and knowledgeable technicians More

Great experience. I am a Veteran. Mitchell Subaru not only price match 3 other surrounding dealerships but beat their price. They have some family members that are I am a Veteran. Mitchell Subaru not only price match 3 other surrounding dealerships but beat their price. They have some family members that are veterans and employees who are also as well. Great customer service and gave their nice history of how Mitchel Subaru came to be . More

Madly in love with my new Subaru Every aspect of my interaction with dealership was a pleasure. What sold me on purchasing my Cross Trek was the video Fred showed me of the Cross Trek Every aspect of my interaction with dealership was a pleasure. What sold me on purchasing my Cross Trek was the video Fred showed me of the Cross Trek barreling thru a huge pile of snow. That was it I was sold !!Plus Fred's detailed description of Subaru's unique always on all wheel drive caused me to change my mind about even looking at a Jeep. I absolutely adore my Cross Trek could not be happier. More

Friendly,easy to understand,good communication. I like knowing they did not forget me while waiting for my car. I like that They take the time to explain and if you forget you discount coupons, they I like knowing they did not forget me while waiting for my car. I like that They take the time to explain and if you forget you discount coupons, they subtract the discount without a hassle. I have felt confident that Mitchell 's service is thorough. More

Experience with an urgent service issue. Very dissatisfied with access for an urgent service issue. I called on Wednesday and explained to the service department that my Outback had a burned Very dissatisfied with access for an urgent service issue. I called on Wednesday and explained to the service department that my Outback had a burned out headlight that needed replacement, I indicated that I do night driving daily and that this was a safety issue. They offered me an appointment on Saturday, 4 days later and was told, "Sorry, but we're very busy and that's the soonest they can get me in." Later that day I spoke with another representative who responded to my voice message, and was told essentially the same thing. Once I was seen, on Saturday, the work was fine, although the bill for $130 seems like gauging to replace a headlight bulb and a fog bulb that probably took less than 15 minutes. Perhaps Mitchell should have a few slots available for urgent, simple matters like this! More

Poor customer service I had completed the customer survey sent from Subaru the other day but also wanted to let you know about my experience last week in Canton. I had made I had completed the customer survey sent from Subaru the other day but also wanted to let you know about my experience last week in Canton. I had made an online appointment for Friday at 8:45 for an oil change, tire rotation and a recall fix. I arrived at 8:40 the representatives were quick, took my information and keys and I let them know I would wait there. I was beyond frustrated when at 10:00 my car had not yet been taken in yet to be serviced and had seen a number of other customers come and go during that time. Then at 11:00 without anyone addressing me or my car I was about to leave, when shortly after my car was being taken in. Finally at 11:30 I was told my car was ready, 2 hours and 45 minutes after my scheduled appointment with no apology or acknowledgement of the inconvenience of this experience. I am very disappointed at the poor customer service I received from your company and will not be returning. While many times during my long wait I contemplated complaining to the reps, however I do not feel customers should need to complain to get the attention and service they deserve and expect. I manage a support team and understand the importance of customer service. I do my best to ensure my team strives to exceed or at a minimum meet our service standards and provide superior service in all areas for our customers since that is what will bring them back year after year. I also understand these situations do happen and it is important to bring them to the attention of those who can implement change immediately. I hope this feedback provides enough information for you to fix these issue in your organization and take the necessary steps to ensure no other customers experience the same service I received. Vanessa DiVita More

Wonderful experience! We couldn't be happier with working with Mitchell Subaru to purchase our vehicle. We had the pleasure of having Fred Artman as our Sales Associate. W We couldn't be happier with working with Mitchell Subaru to purchase our vehicle. We had the pleasure of having Fred Artman as our Sales Associate. We can't say enough about what a pleasure it was to work with Fred. He was approachable, friendly and straightforward. In another year or so, we'll be going back to get another vehicle and will be glad to work again with Fred. More