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Mitchell Subaru
Canton, CT
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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520 Reviews of Mitchell Subaru
November 02, 2015
My Six Month Checkup As usual, the service was performed very profesionally. This was a simple 6 month checkup, so there was nothing wrong with the car that I reported. As usual, the service was performed very profesionally. This was a simple 6 month checkup, so there was nothing wrong with the car that I reported. Nevertheless, the Suburu staff was pleasant and I was very pleased with the service. I might note that I changed my appointment date twice and the service department was able to accomodate my request for which I am grateful. Regis More
by GoNavy
Employees Worked With
Drew Paris
November 02, 2015
$200 oil change I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both acc I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both accounts. I was told that in order to keep receiving free oil changes I had to have have the 15000 mile service done which consisted of changing a cabin and engine air filter. I was also told that this would be about 2 hrs. I told the service rep that I didn't have two hours. He explained that his mechanics were at lunch and that he may be able to put two of them on the job and that it would be about an hour. Why schedule service for people who are waiting, which I indicated when I scheduled it, when you know it is lunch time for your guys. Also if you know that it's time for the required maintance wouldn't you maybe tell the customer that and that it could be about two hours. I am going to get my next oil changes there until it is required that I have my next required maintanance then goodbye. More
by Turkzone
Employees Worked With
Unsure of name
November 02, 2015
Car service Every time I bring my car in to Mitchell Subaru for servicing, I am not disappointed. They always do a great job as quickly as possible and they are f Every time I bring my car in to Mitchell Subaru for servicing, I am not disappointed. They always do a great job as quickly as possible and they are friendly and professional, too More
by Spikevike
Employees Worked With
Drew Paris
November 02, 2015
Courteous, competent service at a reasonable price. Lawrence Gander did an excellent job in taking care of our Subaru Outback. He was courteous, and knowledgeable and went the "extra mile" in being sur Lawrence Gander did an excellent job in taking care of our Subaru Outback. He was courteous, and knowledgeable and went the "extra mile" in being sure that our needs were met. More
by Mark456
Employees Worked With
Lawrence Ganezer
November 02, 2015
Best car buying expierence in 50 years! Rich O" Loughlin was and is the best Car Sales Rep that we have worked with in over 50 years of buying and leasing new cars in the states of North Dak Rich O" Loughlin was and is the best Car Sales Rep that we have worked with in over 50 years of buying and leasing new cars in the states of North Dakota, Wisconsin,Missouri and Ct. His down home,personal touch made the deal extremely easy and non-stressful. I highly recommend Mitchell Subaru and Rich O over any other Subaru dealers in the state of Ct. This is the third Subaru we have leased since 2009. I am just sorry we did not lease our first one from Mitchell. Patrick Haley More
by Patrick
Employees Worked With
Richard O'Loughlin
November 02, 2015
Review of 30,000 mile maintenance of my 2010 Subaru Forester On Sept. 23, 2015 Mitchell Subaru Service Dept. performed the 30,000 mile maintenance on my 2010 Subaru Forester. Vinny Trigilio, Service Advisor, wa On Sept. 23, 2015 Mitchell Subaru Service Dept. performed the 30,000 mile maintenance on my 2010 Subaru Forester. Vinny Trigilio, Service Advisor, was very thorough in describing the extensive list of inspections and service requirements for this major maintenance. I always service by the "Service Maintenance Handbook'" given to me when I bought the auto. The book is invaluable and it is well written. The invoice that I received on completion was easy to read.. Vinny explained a couple of items that I had questions on. He is an excellent advisor who has advised us with the last 3 Subaru's that we purchased from Mitchell Subaru. More
by Engineer
Employees Worked With
Vinny Trigilio
November 02, 2015
replaced the rocker panel on passenger side of 2016 Legacy The paint on the original panel was flaking off because it was not applied properly so rather than try and repaint the panel Mitchell opted to replace The paint on the original panel was flaking off because it was not applied properly so rather than try and repaint the panel Mitchell opted to replace it with a new panel. I think this was the best option and was very satisfied. More
by jlm30wo
Employees Worked With
Drew Paris
November 02, 2015
replace backup camera in 2016 forester The work and the car ;rental were very good. You can not tell that the service was done on the car. Plus my car was very clear when it was returned The work and the car ;rental were very good. You can not tell that the service was done on the car. Plus my car was very clear when it was returned to me. More
by m060273
Employees Worked With
Drew Paris
November 02, 2015
Excellent Service - Scehduled and Impromptu I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phon I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phone call but when I tried to provide feedback, the call ended. I prefer email anyway. Service was great as usual. I had added a couple of items one of which could have been costly. Turned out it was not serious and costs were kept down. Vinnie was excellent. More
by Mimi7
Employees Worked With
Vinnie was the service rep who took care of my car needs this time.
November 02, 2015
Always on top of thingd The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise a The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise and replacing wipers -- all in less than an hour. More
by Joe52
Employees Worked With
Drew Paris, Joseph Cabrera
