Mitchell Subaru

Roadside assistance I had a need to use Subaru roadside assistance recently and found the repair department at Mitchell to be vey helpful by rapidly assessing the problem I had a need to use Subaru roadside assistance recently and found the repair department at Mitchell to be vey helpful by rapidly assessing the problem and correcting it. After originally being told the car couldn't be looked at until the weekend was over, service took a look on a Saturday and had the car ready in a few hours! More

Customer Loyalty The Old Fashion Way - It's Earned We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to Mitchell Subaru for one basic reason, they've earned our loyalty. Gimmicks and high pressure don't work over the long haul when it comes to purchasing a car. Buying a car should be a pleasant experience and one you don't dread. Mitchell Subaru sales staff has learned what it takes to create a pleasant experience where reasonable offers are the norm with respect to new car purchases and trade in. Great service after the sale is also very important and this is where Mitchell Subaru has consistently excelled from Day one. What's the secret? It's everyone we come in contact with in Customer Service. They are customer focused professionals who truly know us as people and treat us as valued customers. We really appreciate it because buying a car is a big investment so you want the car to be something safe and reliable to drive. So, as it has been true for a long, long time, technology is helpful in making any enterprise efficient and cost-effective but in the end it doesn't matter how good the technology is or even how good the product being sold is, it's always going to be how great are the people you have to deal with that makes the difference when you decide who you want to do business with. More

Focus on Sales not Service I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera. I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera. More

We had very good experience with this dealership . The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership. . The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership. More

ANOTHER FAVORABLE EXPERIENCE @ MITCHELL SUBARU I CONTACTED RICH O'LOUGHIN (MY SALESMAN) TO CLEAR UP A FEW THINGS ABOUT MY NEW FORESTER. I ALSO TALKED WITH VINNY, THE SERVICE MGR, ABOUT CHANGING MY I CONTACTED RICH O'LOUGHIN (MY SALESMAN) TO CLEAR UP A FEW THINGS ABOUT MY NEW FORESTER. I ALSO TALKED WITH VINNY, THE SERVICE MGR, ABOUT CHANGING MY FIRST SERVICE APPT. AND BUYING AREO CROSS BARS FOR MY ROOF RACK. AFTER GETTING ANSWERS FOR MY QUESTIONS FROM RICH, I DECIDED TO BUY THE CROSS BARS AND VINNY TOLD ME HE WOULD HELP ME INSTALL THEM BEFORE I LEFT THE DEALERSHIP. I'M SO HAPPY THAT I DECIDED TO BUY MY NEW SUBARU FROM MITCHELL SUBARU. I CHECKED WITH ALL THE DEALERS IN CONNECTICUT BEFORE I DECIDED ON MITCHELL. I NEVER REALLY FELT COMFORTABLE WITH ANY OF THE OTHER DEALERS, I NEVER FELT THE WARMTH. WHEN I WALKED INTO MITCHELL SUBARU, I FELT LIKE I WAS HOME. ALTHOUGH THERE ARE MANY PEOPLE BEHIND THE SCENES THAT I DON'T GET TO SEE OR MEET. RICH AND VINNY ARE JUST TWO REASONS WHY I DECIDED ON MITCHELL SUBARU. I'M ALWAYS TREATED WITH FRIENDLYNESS AND RESPECT, PLUS I KNOW MY CAR WILL BE WELL TAKEN CARE OF. I PLAN ON BEING WITH THE MITCHELL FAMILY FOR A LONG TIME. IF YOU OR ANYONE YOU KNOW IS LOOKING FOR A NEW OR USED CAR, YOU CAN'T GO WRONG WITH BUYIBG FROM MITCHELL SUBARU. TELL RICH AND VINNY THAT BRIAN SENT YOU, YOU'LL BE GLAD YOU MADE THE TRIP. THANKS FOR READING MY REVIEW. More

Overall wonderful experience! Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very b Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very busy Saturday. He answered all my questions and made me feel comfortable. This was my first service visit. More

Always the best service center!!! Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure tha Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure that you are comfortable and happy with the services they offer and beyond. I have had nothing but good experiences at this dealership and will remain loyal to them as a result for many many years. I am on my second Subaru and will purchase another when it is time. Thank you. More

Continued Excellence I have been a Mitchell customer since moving to the area in 2004. I have purchased two Subarus from them and have always returned for Service. For the I have been a Mitchell customer since moving to the area in 2004. I have purchased two Subarus from them and have always returned for Service. For the past 11 years they have provided super service. They never apply any high pressure and, in fact. tell me when something that could be done does not need to be, at least not yet. More

Purchasing dealer certified pre-owned Legacy I had very pleasant experience purchasing my 2013 dealer certified pre-owned Subaru Legacy. Paul Olson did a very good job explaining all the feature I had very pleasant experience purchasing my 2013 dealer certified pre-owned Subaru Legacy. Paul Olson did a very good job explaining all the features of the car. I enjoy the excellent handling and ride of the car. I do have one issue: there is some sort of material on the windshield that looks like drips of clear glue. It is only visible when driving into the sun and is very annoying. I would have liked to have it removed if i had noticed at the time of the test drive and purchase. Unfortunately I didn't notice it until after I had purchased the car. More

Excellent Experience Coming to Mitchell Subaru to purchase my 2015 Subaru XV Crosstrek was a great decision. They offered friendly service and were extremely knowledgable. Coming to Mitchell Subaru to purchase my 2015 Subaru XV Crosstrek was a great decision. They offered friendly service and were extremely knowledgable. They made the entire process painless. Best dealer around. More