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Mitchell Subaru
Canton, CT
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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520 Reviews of Mitchell Subaru
October 30, 2015
Never again When I walked in the door I knew what I wanted to buy, and the price it would. Between outright lying to me, leaving me sitting alone at his desk, to When I walked in the door I knew what I wanted to buy, and the price it would. Between outright lying to me, leaving me sitting alone at his desk, to talking on and on adout how great the product is, it took him 2 hours to sell the car. After the sale was completed he informed me he was going on vacation and the sale manager would be handling the delivery. Delivery was set for 3-4 days. After 4 days no car and no day set for pick up. The sales manager would never talk to me even when I stopped in person and could see him sitting in his office. Communication was alway through third party's who would act like they were going out of ther way to help me but didn't know anything about what was going on with the car. 11 days after the sale I got the car. Once i signed the paperwork was last time they showed any interest me as a customer. More
by Jfree
Employees Worked With
Sales Manager
October 30, 2015
Happy to own an Outback We previously owned a 2011 Outback and decided it was a good time to trade. We worked with an excellent salesman. He was very helpful and did not pus We previously owned a 2011 Outback and decided it was a good time to trade. We worked with an excellent salesman. He was very helpful and did not push us to buy. More
by BobandCarol
Employees Worked With
Dan Holuba who did not pressure us and was pleasant to work with
October 29, 2015
Worst car buying experience I've ever had. I am from MA but chose to purchase my car from Mitchell because a family member had a wonderful experience here. Couldn't have been further from the I am from MA but chose to purchase my car from Mitchell because a family member had a wonderful experience here. Couldn't have been further from the truth for me. It took them much longer than they said to get the car I wanted in stock, rescheduled my appointment to purchase the car, they didn't get the car registered in MA so when I took a bus to pay for/pick up my car I left with a loaner car. The finance manager was rude and had multiple errors in my paperwork. It took them 10 days from when I paid for the car to having it delivered to me. There was very little communication from them unless I was contacting them to ask what was going on. I can't believe that I went through all of this and didn't walk away at the first sign of trouble. I could go on and on. Terrible customer service, consistently made me feel like I was doing them a favor by purchasing a car from them, rather than me helping them by coming from out of state since they had been so helpful in the past. Truly atrocious service, will never be returning again. More
by xyz
Employees Worked With
Rich, Greg
October 29, 2015
The best dealership in CT Service through Ogden & Vinny is fantastic - it's why we have been custimers for almost 30 years! Sales has been great, too. We keep coming back to Service through Ogden & Vinny is fantastic - it's why we have been custimers for almost 30 years! Sales has been great, too. We keep coming back to Mitchell because they are so wonderfull and are now up to 11 cars purchased/leased/serviced by them. We can't say we HIGHLY RECOMMEND them because "highly' is too low a description for what Mitchell Subaru stands for. More
by shoobry
Employees Worked With
Ogden, Vinny, Joe, Greg
October 29, 2015
Great Service Great service and customer support!!!Ogden went above and beyond to provide great service,as they always do. We've been going to Mitchell Subaru for a Great service and customer support!!!Ogden went above and beyond to provide great service,as they always do. We've been going to Mitchell Subaru for almost 20 years and we've purchased several cars from them. The cars are great, but as important is the great service department. More
by 4labs
Employees Worked With
Ogden, Vinny, their commitment gives me confidence to keep buying Subaru's from Mitchell
October 29, 2015
Wonderful Service Experience The work we needed done was taken care of with great courtesy, efficiency, and at the agreed upon price. We highly recommend Mitchell Subaru sales a The work we needed done was taken care of with great courtesy, efficiency, and at the agreed upon price. We highly recommend Mitchell Subaru sales and service departments. More
by EdNat54
Employees Worked With
Lawrence Ganezer
October 29, 2015
Very short turn around I showed up at 7:30 a.m. for regular service and a question about safety RE tire wear and winter around the corner. Because I drive 1+ hours one way t I showed up at 7:30 a.m. for regular service and a question about safety RE tire wear and winter around the corner. Because I drive 1+ hours one way to the dealership and had a late morning class to teach, I needed to be on the road home by about 10:00. It all went swimmingly, and I was on the road by 9:00, with assurances that my tires were in fine shape going into ice-&-snow season. I certainly would not make the drive if I weren't very happy with the service. More
by bdavis
Employees Worked With
Service Desk
October 29, 2015
Friendly, courteous,and timely I find they personnel are friendly and give me an honest estimate of my car's needs. Matt Bartman explained to my satisfaction some concerns I had I find they personnel are friendly and give me an honest estimate of my car's needs. Matt Bartman explained to my satisfaction some concerns I had about my tires. More
by Subaru
Employees Worked With
Matt Bartman
October 29, 2015
Honest, painfully honest. I took my very low millage Outback in for an oil change and a manufacturers recall. They found quite a bit more that needed attention. I am absolutely I took my very low millage Outback in for an oil change and a manufacturers recall. They found quite a bit more that needed attention. I am absolutely certain they were right and after checking around online, I believe the price was very reasonable. More
by RLJandOutback
Employees Worked With
Matt Bartman
October 29, 2015
Shocks and struts Unhappy with the service advisors competence and using shocks and struts interchangeably. One is covered. And one isn't and none tried to find out for Unhappy with the service advisors competence and using shocks and struts interchangeably. One is covered. And one isn't and none tried to find out for us. Call me to discuss 8605234690 More
by Aliceandsherm
Employees Worked With
Don't know
