Modern Chevrolet

Phenomenal Customer Service Henry McDonough at Modern Chevrolet in Winston-Salem, NC made our Certified Pre-Owned car buying experience effortless. Henry went above and beyond an Henry McDonough at Modern Chevrolet in Winston-Salem, NC made our Certified Pre-Owned car buying experience effortless. Henry went above and beyond and represents the brand very well. His vast knowledge of inventory and vehicles makes it easy for the customer to make informed decisions. Henry is our go to guy now and we highly recommend seeing him. More

Adam is Amazing Adam Puentes es los mejores vendedores con los que hemos trabajado. Fácil transacción y gran seguimiento. Gracias Modern Chevrolet y Adam por todos/Ad Adam Puentes es los mejores vendedores con los que hemos trabajado. Fácil transacción y gran seguimiento. Gracias Modern Chevrolet y Adam por todos/Adam Puentes is one of the best salesmen we have ever worked with. He made things easy and fast. Thank you so much to Modern and Adam. More

Fair Price/No Pressure Service Oriented Salesman I am a senior female and did not expect that I would be given a good deal or a fair price for my trade in. Well, I could not have been more mistaken. I am a senior female and did not expect that I would be given a good deal or a fair price for my trade in. Well, I could not have been more mistaken. The manager gave me the Blue Book fair trade in price for my 2007 Monte Carlo SS within minutes of my arrival. Also, the dealership had a reasonable discount on the internet and that was honored. The best part of my experience was my salesman. Marcos Diaz was patient with me during the entire process and did not pressure me in any way. Even though he explained the features on my vehicle when I picked it up I am having trouble mastering them and he has told me I can come back at any time to have him help me master them. He is very service oriented and has a commitment to help the customer learn how to use all of the options which are on the vehicle. I highly recommend that you ask for Marcos Diaz when you want to purchase a Chevrolet. More

Horrible service department! They said my engine noise was normal. Now engine knocking due to failed internal part. Due to their bad service, I have large repair needed They said my engine noise was normal. Now engine knocking due to failed internal part. Due to their bad service, I have large repair needed More

2015 Chevrolet Impala We would like to thank Jake Hopkins for his Help and Great Service he gave us in purchasing our car. we would highly recommend him. We would like to thank Jake Hopkins for his Help and Great Service he gave us in purchasing our car. we would highly recommend him. More

SS Camaro!!! Went to look at Camaro's ended up buying one Jake Hopkins was great. Very knowledgeable about the car. Easy to talk to and answered all my questions. Went to look at Camaro's ended up buying one Jake Hopkins was great. Very knowledgeable about the car. Easy to talk to and answered all my questions. Highly Recommended!!!! More

The Traverse My daughter Achovia and I(Carolyn) like to thank Jake Hopkins for the great service he gave in providing us a great SUV. We recommend him highly. He w My daughter Achovia and I(Carolyn) like to thank Jake Hopkins for the great service he gave in providing us a great SUV. We recommend him highly. He will do all he can to get you the vehicle you want and need.. We love the Chevrolet Traverse, it rides good and it meets all our needs. Thank you Jake. More

Awesome service J.R. Hopkins was awesome. He had all the info and was very patient. He made sure to explain everything in great detail and was very friendly. J.R. Hopkins was awesome. He had all the info and was very patient. He made sure to explain everything in great detail and was very friendly. More

bought a new 2017 camaro Everyone at Modern were nice and helpful. The sales person that took care of me was J.R. (Jake) Hopkins, He showed me around the dealership and everyt Everyone at Modern were nice and helpful. The sales person that took care of me was J.R. (Jake) Hopkins, He showed me around the dealership and everything they had to offer. He was great. I would buy a car again from him and Modern chevrolet. More

Training Moment I scheduled an appointment to test drive a 2018 Chevrolet Colorado LT Redline Edition. I arrived at the dealership approximately fifteen minutes after I scheduled an appointment to test drive a 2018 Chevrolet Colorado LT Redline Edition. I arrived at the dealership approximately fifteen minutes after the scheduled time. I walked inside and had to search for a sales associate. After a couple minutes, an associate greeted me and inquired as to my visit. I advised I had spoken to the internet sales associate, Sunny T. and had scheduled to test drive the vehicle aforementioned. While he searched for my paperwork, I observed my name listed on the appointment board above the door- clearly stating the reason for my visit. After several minutes the associate returned and brought me to his office. As we sat down, he advised the vehicle was at their other lot and he would have to leave and pick it up. He then proceeded to advise me to “hang out in [his] office,” until he returned. He requested me to make a few phone calls to “speed up the process” and obtain financial information so that upon his return we would be able to move quickly through the process. I then waited at the dealership for an additional fifty minutes while he went to get the vehicle from a lot fairly close to Modern Chevy. Upon return, I drove the truck and quickly returned to his office. I provided all of the necessary information and advised him of my reasonable price range. I further advised I had previously been to a competitor and received a quote for my trade in. I then sat in the office for an additional forty minutes until he returned advising they would offer $2000.00 less for my vehicle and would raise my monthly payment $175.00 above what the other dealership offered. The vehicle was also priced $2000.00 above the listed price. I was advised, “...it’s because of the additions and accessories not listed online.” I then showed him that the “extras” were in fact online, as well as the lower price for the vehicle. He refused to explain where the additional fees stemmed from. The finance manager as well as the sales manager advised they could not negotiate on the trade-in value nor the price of the new vehicle. I was offered no explaination other than, “I don’t know, it’s either not the right truck or not the right time.” Readers Digest version: From the moment I walked into that dealership I was not taken seriously and had numerous associates at all levels of management lack a sense of respect or courtesy. I will not recommend this establishment to anyone. The next day I bought the exact truck with my trade-in, financed appropriately at a competitor’s dealership. Modern Chevy lost a sale due to lack of empathy, timeliness and general respect. More