Modern Chevrolet

Awesome service J.R. Hopkins was awesome. He had all the info and was very patient. He made sure to explain everything in great detail and was very friendly. J.R. Hopkins was awesome. He had all the info and was very patient. He made sure to explain everything in great detail and was very friendly. More

bought a new 2017 camaro Everyone at Modern were nice and helpful. The sales person that took care of me was J.R. (Jake) Hopkins, He showed me around the dealership and everyt Everyone at Modern were nice and helpful. The sales person that took care of me was J.R. (Jake) Hopkins, He showed me around the dealership and everything they had to offer. He was great. I would buy a car again from him and Modern chevrolet. More

Training Moment I scheduled an appointment to test drive a 2018 Chevrolet Colorado LT Redline Edition. I arrived at the dealership approximately fifteen minutes after I scheduled an appointment to test drive a 2018 Chevrolet Colorado LT Redline Edition. I arrived at the dealership approximately fifteen minutes after the scheduled time. I walked inside and had to search for a sales associate. After a couple minutes, an associate greeted me and inquired as to my visit. I advised I had spoken to the internet sales associate, Sunny T. and had scheduled to test drive the vehicle aforementioned. While he searched for my paperwork, I observed my name listed on the appointment board above the door- clearly stating the reason for my visit. After several minutes the associate returned and brought me to his office. As we sat down, he advised the vehicle was at their other lot and he would have to leave and pick it up. He then proceeded to advise me to “hang out in [his] office,” until he returned. He requested me to make a few phone calls to “speed up the process” and obtain financial information so that upon his return we would be able to move quickly through the process. I then waited at the dealership for an additional fifty minutes while he went to get the vehicle from a lot fairly close to Modern Chevy. Upon return, I drove the truck and quickly returned to his office. I provided all of the necessary information and advised him of my reasonable price range. I further advised I had previously been to a competitor and received a quote for my trade in. I then sat in the office for an additional forty minutes until he returned advising they would offer $2000.00 less for my vehicle and would raise my monthly payment $175.00 above what the other dealership offered. The vehicle was also priced $2000.00 above the listed price. I was advised, “...it’s because of the additions and accessories not listed online.” I then showed him that the “extras” were in fact online, as well as the lower price for the vehicle. He refused to explain where the additional fees stemmed from. The finance manager as well as the sales manager advised they could not negotiate on the trade-in value nor the price of the new vehicle. I was offered no explaination other than, “I don’t know, it’s either not the right truck or not the right time.” Readers Digest version: From the moment I walked into that dealership I was not taken seriously and had numerous associates at all levels of management lack a sense of respect or courtesy. I will not recommend this establishment to anyone. The next day I bought the exact truck with my trade-in, financed appropriately at a competitor’s dealership. Modern Chevy lost a sale due to lack of empathy, timeliness and general respect. More

Sales Staff Jake Hopkins Sales Member Jake Hopkins was Great. We believe he understood everything we needed and came through the best he could which was very close to our need Sales Member Jake Hopkins was Great. We believe he understood everything we needed and came through the best he could which was very close to our needs. All staff was very nice and polite. Jake continued to check on Us even after we left. More

Good Experience - Love My Trax Really appreciate Jake's professionalism and assistance in getting me into my new Trax. I enjoy driving my car and got everything taken care of in a f Really appreciate Jake's professionalism and assistance in getting me into my new Trax. I enjoy driving my car and got everything taken care of in a few short hours. Plus they're taking care of oil changes for the next two years - awesome! I'll go back again! More

Was great From start to finish the Adam was there for me and made me feel comfortable and did everything to make sure i left with my dream car just awesome From start to finish the Adam was there for me and made me feel comfortable and did everything to make sure i left with my dream car just awesome More

Best purchase ever Adam was a true professional, he was able to assist me over the phone to prequalify my purchase. This made my drive back home to Florida truly a pleas Adam was a true professional, he was able to assist me over the phone to prequalify my purchase. This made my drive back home to Florida truly a pleasure ride. I would purchase another vehicle in a minute. More

BEST CUSTOMER SERVICE Adam Puentes sold me a Camaro and made the process so easy. I have never enjoyed buying a car until this experience with Adam. I would recommend askin Adam Puentes sold me a Camaro and made the process so easy. I have never enjoyed buying a car until this experience with Adam. I would recommend asking for him and know that he is genuinely concerned for his customers, puts there needs first and does it with a smile on his face. More

Sold me on the features I received excellent services from Jake Hopkins. His knowledge of cars was key to the sale. Mr. Hopkins follow up to make sure that I was still happ I received excellent services from Jake Hopkins. His knowledge of cars was key to the sale. Mr. Hopkins follow up to make sure that I was still happy with my purchase. More

New 2018 Silverado Updated 4-17-18 Salesman Awesome, Dealership very bad Service. Worked with Jake, Had a GREAT experience with him. I came a few times to look at the tr Updated 4-17-18 Salesman Awesome, Dealership very bad Service. Worked with Jake, Had a GREAT experience with him. I came a few times to look at the truck I wanted and really did my homework on what I was looking for and what I thought would be an acceptable price. I test drove it twice before I bought it and never felt pressured into something I wasn't ready for. When I came ready to purchase I was helped through the process and was shown several different purchasing options (0% Financing, rebates ect.) and was able to see the real price that I would be paying and chose the best option for me. The process was quick and seemless. I would recommend this dealer and Jake as the salesman to anyone. The dealership itself however has given me poor service after the fact.. I found some damage on my wheel shortly after purchasing. Granted I didn't look it over great the day I purchased that great (it was raining for one) but Im not sure that I wouldve seen this anyway unless I did a Very Thourough inspection. I know for 100% I did not curb or damage the wheel myself, and the Tire even has the little rubber pieces left on it literally less than a inch away from the damage so its Very Obvious it wasn't curbed. They made me feel as if I am responsible for it and said since it left the lot and I cant prove it was done before hand that its on me to fix. They gave a "Discount" of a $60 dollar fix but its the principal of the matter that I purchased a Brand New vehicle from them and Paid a good bit of money and they want to nickle and dime me for something I know for a fact I didn't do. This to me is not good customer service and seems they are just wanting to get whatever they can out of me after the fact. More