Modern Chevrolet
Winston Salem, NC
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I went in to Modern service dept to address a few issues with a 08 Suburban that I purchased on March 27th that I have only put 1200 miles on since the purchase. One trip to GA was 800 of these miles where with a 08 Suburban that I purchased on March 27th that I have only put 1200 miles on since the purchase. One trip to GA was 800 of these miles where I learned the GPS wouldn't work because I was never given the disc for it to opperate. Took the truck to get a mirror fixed that I found was falling of when I washed it after this trip. Told them that I never recieved the GPS disc, the mirror was falling off and the door handle was coming off and needed to be correct. WRONG, they said I was out of luck on all issues,I should have called them earlier on the disc but I just found out when I drove it. Didn't realize I had to drive a certain amount each month. I thought since I was paying I could drive it ehen I wanted.They suggested I had taken the disc and done something with it and that they would have caught the mirror before it left(trust them They said).They even ask me if I had a job, not sure but I think that was just another way to insult me further.They sent me a message on facebook saying they wanted to find a resolution asap and please come in and see thier GM, I called and he is out of town this week and they hid all my facebook post.So who knows how this ends but until these issues have been resolved I will not refer or do buisiness with them again and continue to post on every site I can to warn other customers. More
Jake was very friendly. He made me feel like family and not just a customer. He was there through the whole process. It felt good to know that I was the priority. Everytime someone would call on him he wor not just a customer. He was there through the whole process. It felt good to know that I was the priority. Everytime someone would call on him he world politely say he was with a customer. And even offered a helping hand after the transaction was complete. Most sales persons say once the sale is done its done but that wasn't the case here. So I am glad to say I made the right decision! More
Very pleased with Jake he was great to work with making the buying a car business a more pleasant job. The one thing I did not like was the license plate holder installed on the front bumper. I had to pa the buying a car business a more pleasant job. The one thing I did not like was the license plate holder installed on the front bumper. I had to pay a lot of money to have it removed and the holes drilled in the bumper repaired. I don't believe this should be done unless the customer wants the holder installed. If I ever buy another car, I will not buy it if this has been done to the car. More
Was so impressed with your service. I had recent surgery and was unable to go to the dealership. Roger brought the car to my house to "try it out.". Let me mention we are 40 miles from the dealership. He w and was unable to go to the dealership. Roger brought the car to my house to "try it out.". Let me mention we are 40 miles from the dealership. He was so kind and with no pressure to purchase the vehicle. Most of the paperwork was done in my home. Spent less than an hour at the dealership to complete the deal! He has called several times since to make sure everything was ok! Excellent service. Would recommend him and Modern Chevrolet to everyone! More
Mr. Hopkins is very knows his product. He really works with you to satisfy your needs. I came to the dealeersip with my daughter not to buy a car. with you to satisfy your needs. I came to the dealeersip with my daughter not to buy a car. More
I purchased a 2012 Chevy Cruze this past Saturday. Jake Hopkins' sale tactic was very user friendly. He walked us through every step of the way. We were able to find a vehicle within our means. Jake was v Hopkins' sale tactic was very user friendly. He walked us through every step of the way. We were able to find a vehicle within our means. Jake was very knowledgeable about Modern Chevrolet's product liwone. I would highly recommend Jake Hopkins to my family and friends. More
Jessica was an awesome saleswoman. From the first phone call to the final papers signed, she was very friendly and eager to assist us with any questions or problems. She got us the car we wanted for the p call to the final papers signed, she was very friendly and eager to assist us with any questions or problems. She got us the car we wanted for the price we wanted to pay and also got us what we wanted for trade in on our car. The only problem I saw with this dealership............not Jessica as it was not her fault............they do NOT fill you new car up with gas. I took my trade in to them with a little under a full tank of gas. I wasn't thinking when we left SC to go there and I filled up but then didn't feel bad when we were told we'd get a full tank of gas in our new car. I didn't realize it until we were halfway home and had to stop cause we were on empty. Jessica Gatewood is definitely someone you would love to work with but the management there needs to be a little more courteous and gracious to their customers and give them a tank of gas before they leave. Other than that my experience was awesome. More
Jake was very helpful with instructions and setting up OnStar and XM radio.He stayed 2 hours past closing time. 1st class salesman and person, whom I now consider as a friend. OnStar and XM radio.He stayed 2 hours past closing time. 1st class salesman and person, whom I now consider as a friend. More
THE SERVICE PROVIDED BY JAKE WAS GREAT. HOW EVER WAITING FOR HIS MANAGER TO APPROVE THE PRICE AND I WAS COFOTABLE WITH WAS A LITTLE SLOW AND WAS SOME WHAT AN INCONVIENCE. BUT JAKE HUNG IN THERE AND ALLOWED FOR HIS MANAGER TO APPROVE THE PRICE AND I WAS COFOTABLE WITH WAS A LITTLE SLOW AND WAS SOME WHAT AN INCONVIENCE. BUT JAKE HUNG IN THERE AND ALLOWED ME TO MAKE A DEAL I FELT COMFORTABLE WITH. More
We had the idea we were going to replace the Accord with an Accord or Acura tl. Then Corvette SOLD!!!!! Why??? PRICE AND PEOPLE. We fell in love with the car. Price was good but Modern did a fantastic job o an Accord or Acura tl. Then Corvette SOLD!!!!! Why??? PRICE AND PEOPLE. We fell in love with the car. Price was good but Modern did a fantastic job of giving us the best price on the car and the best trade-in. It was such a great experience to work with everyone who has excellent customer service and genuine caring attitude. Thanks to John, Steve and Hank. More

