Modern Mazda Of Burlington

I would not recommend Modern Mazda of Burlington based on my experience attempting to purchase a vehicle from them. I spent several days working with the dealership on a 2025 Mazda CX-50 Hybrid. We negoti my experience attempting to purchase a vehicle from them. I spent several days working with the dealership on a 2025 Mazda CX-50 Hybrid. We negotiated the price, worked through financing and taxes, exchanged the information needed for the purchase, and reached the point where I was ready to buy the vehicle. On Tuesday afternoon, at approximately 3:30 p.m., I spoke with the dealership and provided my credit card information specifically for a $1,000 deposit to hold the vehicle. This was after the dealership had repeatedly discussed taking a deposit to secure the vehicle because they said another customer was interested. Afterward, I did some additional research and obtained a CARFAX report. I was surprised to discover that the vehicle had a reported accident involving the right-front fender/hood area, despite the vehicle having been advertised/listed as having no accidents. At approximately 4:20 p.m., I called Chelsea and asked about it. She looked back through the vehicle’s information and confirmed there had been an accident, which she said the previous owner described as involving a deer. I told her that because this was information I had just discovered, I needed to speak with my wife and make sure she was still comfortable purchasing the vehicle. Approximately two minutes later, I called back and told Chelsea we were still going to purchase it and asked about completing the paperwork. At that point, I was put on hold and a sales manager came on the phone and told me they had another customer coming to look at the vehicle and that if the other customer didn’t buy it, they would let me know. I reminded her that I had already provided my credit card information for a $1,000 deposit to hold the vehicle. I was then told that they had not actually charged my card because I had said I needed to speak with my wife after discovering the accident history, and they had gone ahead and contacted the other customer. What was particularly disappointing was the attitude I received from the sales manager during that conversation. I found her manner unnecessarily arrogant and disrespectful considering the circumstances. I understand that dealerships have other customers and need to sell vehicles. However, this wasn’t a situation where I disappeared for hours, backed out of the purchase, or stopped communicating. I had already agreed to purchase the vehicle, arranged financing, provided my credit card information for a $1,000 deposit, and only asked for a few minutes to discuss newly discovered accident history with my wife. I called back approximately two minutes later and said we were still buying it. My biggest concern is that the accident history was something I discovered myself after we had already gone through the purchase process and I had provided my credit card information for the deposit. Had I known about it upfront, my wife and I could have considered it before reaching that point. Based on how this transaction was handled, I would not recommend Modern Mazda of Burlington to others looking to purchase a vehicle. If you are considering buying a used vehicle here, I strongly recommend obtaining and reviewing the CARFAX yourself before agreeing to the purchase or providing a deposit, and make sure you have in writing exactly what the dealership considers necessary to hold the vehicle. More

This company has an extensive on-line presence for selling Madza parts. Buyers should be warned that the company will (a) accept on-line orders, (b) specifically invite users to provide different bot selling Madza parts. Buyers should be warned that the company will (a) accept on-line orders, (b) specifically invite users to provide different both shipping and billing dresses, (c) charge customers' credit cards, and (d) then days later cancel the order saying that they would refuse to ship because the shipping and billing addresses were different. More