Modesto Toyota - Service Center

i was cut off six times trying to find out if parts were in ive called six times trying to find out if a part was in stock.i was not connected all six times.worst service ive ever had ive called six times trying to find out if a part was in stock.i was not connected all six times.worst service ive ever had More

Service It takes 5 hrs for oil change. Just for oil change I can't believe I have to wait for that long. The lady at customer service are not friendly. It takes 5 hrs for oil change. Just for oil change I can't believe I have to wait for that long. The lady at customer service are not friendly. More

Not Happy with my service I took my Corolla in for a Recall for air bag.. I got there in the morning 8:30 to drop of my car. I was told between 4 to 5 hours. It was around 12: I took my Corolla in for a Recall for air bag.. I got there in the morning 8:30 to drop of my car. I was told between 4 to 5 hours. It was around 12:30 so i called they said that Jonathan was out to lunch. he would call me back with a responds. It was 1:00 we went to the dealer . Jonathan was not back yet. But someone else help me she told me she was going to the shop. She was talking to a man that person drove my car into the shop for the first time that day. i know this because i have a small stick on Calendar and when it was being drove into the shop i saw the pages of the calendar flap in the wind. And when i got into my car it was in the dash board not on the airbag side. I am a little bit up set because i had to find someone to pick up my son from school. I live in Turlock so i know i would not make it and i also canceled a doctor"s appointment. I felt I took my car early enough so i would have time in to pick up my son. More

Oil change and car was jerking back and forth!!! I took my 2009 camery to Modesto and it was the worst customer service ever!!!! My car needed a oil change and needed to get checked cause it was runn I took my 2009 camery to Modesto and it was the worst customer service ever!!!! My car needed a oil change and needed to get checked cause it was running weird. They kept telling me that they didn't know what was wrong with it and this was the second time I went there and it was weird cause he said the same thing that the other guy said last time as like they have it written down some were to tell customers the same thing!!! they charged me $180.00 just for them to tell me the same thing as last time!! the ladies there were rude as are the guys there I would never recommend anyone to come here horrible customer service both times!! the ladies there were saying bad words it was bad!! made me late to work when my appointment was at 11;40am and picked it up at 5:00pm and it still wasn't ready!!! And they left me with my gas tank on EMPTY!! when I had gas in my tank almost half a tank like what were they doing driving around in my car UGH!! I will never come here again NEVER!! More

Appointments are useless! I called at 8am, asking about bringing my prius in for an oil change. The woman on the phone suggested that, although they weren't busy, an appointme I called at 8am, asking about bringing my prius in for an oil change. The woman on the phone suggested that, although they weren't busy, an appointment (for 10:30) would be advised, to ensure no wait. I arrived to find a huge crowd, and people were being helped ahead of me, that pulled up after I did (of course I had informed the service writer that I had an appt, upon arrival)!? Well, here it is 2 hours later, and I'm still waiting for them to pull my car in for service! I am disgusted by Toyota in general, and this horrible experience here at Modesto Toyota hasn't helped! More

First but not the last time Jesse was a knowledgeable and professional salesman. The entire staff at Modesto Toyota did an awesome job helping us get our first but not last Toyot Jesse was a knowledgeable and professional salesman. The entire staff at Modesto Toyota did an awesome job helping us get our first but not last Toyota. Job well done. Thanks again Kevin Stinson and crew. More

Mike was so nice andhelpful. He was busy and never broke a sweat. Very friendly and clam. had my scion serviced and he called beore I knew it. Thank you Mike......4/27/2013 Mrs. A. with the blk Scion a sweat. Very friendly and clam. had my scion serviced and he called beore I knew it. Thank you Mike......4/27/2013 Mrs. A. with the blk Scion More

We have been a customer with Modesto Toyota since 1976! The Service Dept. and Parts Dept. are excellent and dependable. The service is always consistent and reasonable. Mike Wilson lets you know when it's The Service Dept. and Parts Dept. are excellent and dependable. The service is always consistent and reasonable. Mike Wilson lets you know when it's time for items to be looked at or changed. The work is always done right the first time. He is very professional and polite. Unfortunately, we have not had any experience with Sales here. More

I bought my Camry in 2009. After putting 24 thousand miles on it, my front tires worn out totally. I took my car to this dealer and they told that I did not rotate my tires. I tried to ask for any check miles on it, my front tires worn out totally. I took my car to this dealer and they told that I did not rotate my tires. I tried to ask for any check up on shocks hence my cousin (a mechanic) and some friends advise me to ask for (plus shocks were under warranty at the time) ; however, this dealer insisted that there was no problem with shocks, so I believed what they said and I bought a set of tires. Four months ago the rear tires worn out and I decides to buy the other set. Then, after almost 14 thousand miles from purchasing the front set, this set worn out again. I took my car to my cousin shop and he told me that it is clear to see the shocks leaking, so we took my car again to this dealer to replace shocks but the manger over there said that there is nothing wrong with shocks and the new tires worn out because of the bad quality (beside the shocks were not under warranty any more). I gave up going back and forth to this dealer since there was no any good service and understanding from the begging. I replace the four shocks in my car and the mechanic showed me how they were defective. So in general, since I bought my New Camry in 2009, I replace two set of tires and four shocks and I am going to buy the third set soon. After this bad experience with Toyota and this dealer, Toyota will be my last choice to buy a car from. More

My 2000 4Runner had a "drive train" noise that sounded like a bad wheel bearing. I took the car in for repair of "the noise". They replaced a rear wheel bearing for $423.07. I drove the car home a sounded like a bad wheel bearing. I took the car in for repair of "the noise". They replaced a rear wheel bearing for $423.07. I drove the car home and the noise was still there and EXACTLY the same. I noticed that the invoice had the mileage in/out as the same amount of milage. They had NOT test driven the car. I called to complain and they asked me to bring the car back in. I returned the car and left it over night. The next day they stated that the car ALSO needed a new differential which was the part "making the noise'. They could install a "reconditioned" unit for $920.00 more. I informed them that before I had any more work performed by them (to fix the noise) that I wanted them to credit me back the $150.00 labor they charged me to install the wheel bearing I did not need (no noise reduction). I also stated that I would pay for the new part/bearing they had installed as that was only fair. They stated that it would take several days to get the reconditioned differential so I retrieved my car. The last time I heard from them they were going to "talk to a manager" regarding the $150.00 credit for the missdiagnosis labor amount. That was two weeks ago (from this posting), still no word from them. I am a senior citizen on blood pressure med's and was so upset by this nonprofessional conduct that last week I went across McHenry and purchased a 2008 Honda element from Mistlin. I would rather switch to Honda than put up with this type of conduct at this Toyota dealer. More