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Mohawk Chevrolet - Service Center
Ballston Spa, NY
1,017 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,017 Reviews of Mohawk Chevrolet - Service Center
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December 15, 2019
Friendly service Staff is friendly, courteous & work quickly to get customers in and out. Explanations given for work done. Efficient checkout. Car left where it’s eas Staff is friendly, courteous & work quickly to get customers in and out. Explanations given for work done. Efficient checkout. Car left where it’s easy to find More
by pam123
Verified CustomerEmployees Worked With
Other Employees :
Can’t remember who else I interacted with, Jameson McGuire
Helpful December 14, 2019
New Owners Take Away Promised Benefits I have been a longtime customer of North Star Chevy which recently changed ownership and became Mohawk Chevy. The new owners dug up some "fine print" I have been a longtime customer of North Star Chevy which recently changed ownership and became Mohawk Chevy. The new owners dug up some "fine print" to weasel out of the tires FOR LIFE program that the prior owners had promised their customers. Shame on them. I am planning to buy another new Chevy this month but will not shop for it at this dealer. The trust is broken. In an effort to get out of a couple hundred dollars of promised benefits they will lose a $40k + sale. Bad business in my opinion. More
by padjjw
Employees Worked With
Don't know
December 09, 2019
ALWAYS great service Kayla is always concerned about the safety of her customers, and she takes time to explain issues and find a quick solution. I wouldn't go anywhere el Kayla is always concerned about the safety of her customers, and she takes time to explain issues and find a quick solution. I wouldn't go anywhere else. She's professional, helpful, and friendly. Keep up the great work, Kayla! Your staff is great! More
by ciaociao
Employees Worked With
Craig, Jamie, Tommy, Kayla Rynasko
December 09, 2019
Great service! The new Mohawk Chevrolet has a great team that made sure that both me and my vehicle were taken care of. Thank you! Craig and Jamie were a pleasure to The new Mohawk Chevrolet has a great team that made sure that both me and my vehicle were taken care of. Thank you! Craig and Jamie were a pleasure to work with! More
by Dave
December 06, 2019
Great first experience as Mohawk Chevrolet My 2018 Traverse was down to 10% oil life and I knew I had several trips planned for the week. Even during a major snow, your staff managed to get my My 2018 Traverse was down to 10% oil life and I knew I had several trips planned for the week. Even during a major snow, your staff managed to get my oil changed in less than an hour! Thanks Mohawk More
by bonzyb
Employees Worked With
Other Employees :
Kayla Rynasko, Thomas Brady, Jeff Coon, Jameson McGuire
December 06, 2019
It's all about the experience, atmosphere and convenience This review is from my perspective only and is a comparison to other non-Chevrolet dealerships that I visit. I own 5 vehicles. One Silverado, two Infi This review is from my perspective only and is a comparison to other non-Chevrolet dealerships that I visit. I own 5 vehicles. One Silverado, two Infinities and two Nissans. and until recently one Toyota when I sold my 4-Runner for the Silverado. I live in Clifton Park so the dealership I use formerly Northstar now Mohawk) is very close so that's the convenience. That's about it for the advantages. I make appointments and get my work done while having my vehicle serviced. Your facility has a long way to go to be up to par with the others that I frequent. It's a small isolated room with one TV (daytime TV at that) with the volume up loud. No where to go to get away from it. The wifi password was recently changed over from Northstars. Myself and another lady were trying to get our work done but no wifi. I went in and asked and no one knew what it was. After about 30 minutes or so the other customer went in and asked the same. After about an hour I walked outside through the snow to the sales floor and asked and they gave it to me. About 15-30 minutes later someone came in and told us what it was. Too late as I ran out of patience. I gave them a $5 off coupon and I'm not sure that it was applied but I'll have to confirm that. I also left my registration sticker in plain site expecting they would replace it on my windshield since they were also doing an inspection. Not their job I understand but to me it's just good customer service. I was excited to hear that the dealership is under new ownership and my hopes are that there will be an investment to improve the atmosphere and overall experience. I don't typically take time out of my day to write these reviews but I'm a business person and customer service and customer experience make or break my success so I hope this will be taken in as a constructive review which is my intention. I would want the same feedback if I were in your shoes. Thanks and have a good day. More
by Tony
Employees Worked With
I don't recall any of the names
December 05, 2019
Ownership Transfer Doesn't get off on the Right Foot First, Congrats on taking over Northstar Chevrolet! I bought my first car there in 1987 and have either purchased myself or sent others there for a ca First, Congrats on taking over Northstar Chevrolet! I bought my first car there in 1987 and have either purchased myself or sent others there for a car, new or used, over the years.I have serviced my 2011 Equinox here since purchase and my service experience on 11/25/2019, was exceptional as usual. So......with that being said.....as a new owner, don't screw it up. And after this visit, it looks like you bare trying hard not to follow this advice. Now for my complaint.....1) I was informed on the diagnostic phone call that new ownership was not going to honor the Tires for Life Program ( I had requested my next Tires for Life service when car was dropped off the night before) that I was about 30000 mikes into it. 2) I also enclosed an online spend more save more coupon that you would not honor.. Yes, it was only for $30 .....making your indifference to current customers ever more glaring. I look forward to a response, and consider it carefully, as it will greatly influence my decision to go elsewhere for service, and eventually a new car. PS. I gave this 5 stars....not for ownership actions, but for the great work of conscientious employees. More
by DRJG1
Employees Worked With
Jameson McGuire
December 03, 2019
Very pleased with their service Jamie and Craig are good guys always looking out for my safety and Kayla also helped me out a bunch appreciate you guys keep up the good work Jamie and Craig are good guys always looking out for my safety and Kayla also helped me out a bunch appreciate you guys keep up the good work More
by jamie04mcguire
December 03, 2019
Great service and service department I have been doing service on my Colorado here for over 3 years ( Even though it was not purchased here, and had a horrible experience with the service I have been doing service on my Colorado here for over 3 years ( Even though it was not purchased here, and had a horrible experience with the service department I purchased it from ), Jamie and Craig are great. They know me by name and always go above and beyond for me. Kayla the service Manager has also been instrumental in keeping my business here and has convinced me to allow them to service my company fleet vehicle here which came from Missouri and is not a Chevy! They will always have my business and I will continue to spread the word about them. Thank you everyone, you guys are the best! More
by racerdan24
Employees Worked With
Kayla Rynasko, Jameson McGuire
December 03, 2019
Friendly people I just brought a new malibu Rs and sales people helped greatly with the purchase.. The service department has always done good work with all my cars I just brought a new malibu Rs and sales people helped greatly with the purchase.. The service department has always done good work with all my cars More
by caroldruzba
