Mohawk Chevrolet - Service Center

Fast, Friendly Service Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fe Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fellow GM owners. Thanks and keep up the great work! More

Passive Aggressive I try to charge my car there. It is not a Chevy, and I get a terrible response from one particular employee named Craig. This has happened on at least I try to charge my car there. It is not a Chevy, and I get a terrible response from one particular employee named Craig. This has happened on at least three occasions. Everyone else is fine. He is surly and rude. He acts as if I am a major nuisance. Last time I went there, he said, "Yeah, I'll do it if I get around to it." The place wasn't even busy. I came back and my car was never plugged in. More

Service I have bought many cars from lots of different dealerships but they Day I bought my first car from Northstar was the day I never shopped around again. I have bought many cars from lots of different dealerships but they Day I bought my first car from Northstar was the day I never shopped around again. I have been treated so good by everyone who works there but I have to say the main reason I'll never buy anywhere else is because of how well the service department has taken care of me. The service manager calmed me down when my brand new camaro got hit and assured me they would fix it like new and that is exactly what they did. This is not my first car I have taken to them and each time they have gone above and beyond to take care of me. I don't think the owner knows just what an amazing group of employees they have but but thanks to the service manager and crew I am a forever customer. More

Quoted price was not the finished price..a $300 diff I started having gear change problems n our 7 year old E2500 express van. It has 125k (mostly highway) miles on so it wouldn't surprise me if it neede I started having gear change problems n our 7 year old E2500 express van. It has 125k (mostly highway) miles on so it wouldn't surprise me if it needed replacement. They told me "there were parts in the bottom of the pan preventing the dip stick from reaching the bottom so they couldn't even get a good reading of whether it was low or not. " It was also given them "trouble" readings when they connected up with the computer so it was their advise to change it out". The part about the dip stick surprised me because it wasn't grinding gears or slipping from missing teeth but, so-be-it. I knew something serious was up and I couldn't take the chance of being stuck on the road. I received a $3,300 written, quoted price to replace the transmission. I got competitive prices from other dealers in the area and they were all about the same +/- $50. I went with Northstar because they were the only dealer to mention a $200 rebate. Nice! I'd like to say that I'm completely happy with the job since they got it done fairly quick and it is driving fine now but, they forgot to check the transmission fluid in the new part. Luckily, I requested a test drive with the service rep and it was doing exactky the same hard gear shift that it was oing when I brought it in. He had the tech come out to check it. It was 2 full quarts down and the transmission was running dry and slamming into gear. The tech said " did you change out your dip stick"? I said no. He said, "it's too long! It bottoms out before the stick is all the way in". Really!? I guess there never were any "parts on the bottom of the pan" in the first place. It left me thinking, was I just low on fluid and didn't need the new tranny? It was done and since I take very good care of this van, I let it go. How could I prove anything at that point and it did have 125k miles on it. The final price was $300 higher than the quoted price...what was the difference, you ask?! Nuts, bolts and transmission fluid to flush the lines. For $300! Did someone not remember that the exhaust pipe needed to be removed to get the tranny out!? Even I know that you can never get 8 year old exhaust bolts off of an exhaust without having to cut them. Further, why WOULDN'T they flush the lines and include that cost with the replacement, that is standard practice...unless you're looking for a markup somewhere..anywhere! Like I said, it has enough fluid in it now and is driving fine. If you plan on getting any major work done, look elsewhere. More

Northstar service is 5 star treatment! Northstar service dept, always keeps me informed of my cars maintenance needs, repairs I'm unaware of, and even shows me under my car when I don't und Northstar service dept, always keeps me informed of my cars maintenance needs, repairs I'm unaware of, and even shows me under my car when I don't understand what I need fixed.I always chose Northstar service for everything I need! And so do all my family and friends. I couldn't be any happier with them!!! I'll never go anywhere else! More

absolutely horrible experience. DO NOT trust Northstar chevrolet. When i bought my car in 2013 i was signed up for the free tire program and was told i would get free tires if i got DO NOT trust Northstar chevrolet. When i bought my car in 2013 i was signed up for the free tire program and was told i would get free tires if i got all my service done at northstar. Well apparently the service department declining my front end alignment for me voided this program so now i will not be receiving my tires. I live in Massachusetts and come to clifton park to get a 50 dollar oil change that takes 4 hours, why would i decline this service? They are a bunch of scam artists. I wouldn't recommend Northstar to anyone. This is the worst experience I've ever had. More

horrible service. I went in for a recall that was a quick fix and decided to get my car inspected too. They told me it would be one hour but I waited more than two and I went in for a recall that was a quick fix and decided to get my car inspected too. They told me it would be one hour but I waited more than two and while I was waiting I was talking with other people in the waiting room and there was a family stuck there for more than 5 hours and a few kind folks from our military waiting for their van to get an oil change for 2 hours and they were only there because that's where they have to take their military vehicles...but at least the mechanics in the back sounded like they were having fun as we all heard them loudly joking and goofing off. But here's the WORST part! When I got my car back my right mirror was loose and almost broken and I wasn't happy about that because it was fine before I went in! I confronted the head mechanic about it and he was offended I'd accuse him or his guys of such a thing and somehow I became the bad guy??? Thanks a lot Dan Wells head mechanic at Northstar Chevrolet, you may claim to be honest but one of your guys messed up and I'm never going back and will never tell anyone to go to your service department again! The WORST part came a More

Along with Homer S. Homer this is very surprising to me because I also visited the dealership at the same time and I also had a trailblazer which was getting a safety rec Homer this is very surprising to me because I also visited the dealership at the same time and I also had a trailblazer which was getting a safety recall at the end of December. rather than fixing the issue the first time, they actually did nothing at all but "reglued" the switch to my knowledge. Then my heated seats suddenly stopped working. On second appointment, they were all convinced the seat element was completely melted. when I tried to argue with them they actually escorted me out of the building and I had to yell to get my keys back. it was only after this when I got in the vehicle that I discovered they actually did replace the switch this time in and my heated seats magically worked again. even tried to get me to come back because I was across the street with the vehicle and luckily I didn't because they actually called the State Troopers. in other words they tried to charge GM for something he didn't do and actually managed to break something and wanted me to pay $300 to fix it and when I tried to argue with them they didn't want to hear it but instead tried to bully me out of the building. This is one dealership that should have been closed when GM went bankrupt because they are the part of the reason why they went bankrupt in the first place. Unfortunately for them my dozens of phone calls to GM ensured that they did not get their payment for the recall as I still was not convinced they completed it properly. DON'T GO HERE! GO TO DENOOYER OR DEPAULA INSTEAD. More

Recall work, parts availability and scheduling messed up Very dissatisfied....with Chevrolet and Northstar. My car had 3 safety recalls. First repair, they tried to sell me a repair on an unrelated item eve Very dissatisfied....with Chevrolet and Northstar. My car had 3 safety recalls. First repair, they tried to sell me a repair on an unrelated item even after I told them to perform the repair only and not perform any other checks or evaluations. Offered to fix it for $130 and I declined. (Took the car subsequently to my regular mechanic and he said the repair was not necessary.) Second recall went OK. On 3rd recall, I called to make sure parts were available and made an appointment. Dropped car off and got a call back several hours later in the day saying the part was not in stock, and asked if I had made an appointment or just dropped off the car. Now I have to wait for a part again and tie up my car yet another day (that will make 4 days total by the time all recalls are fixed.) Very poor service. More