Mohawk Chevrolet - Service Center

Professional from setting appointments until driving away after your service appointment. Even the follow-up calls show complete concern for your satisfaction. Courtesy to their customers is second nature to after your service appointment. Even the follow-up calls show complete concern for your satisfaction. Courtesy to their customers is second nature to them. Kudos to their whole staff. More

The new facility is clean and the technician, Dominick, was efficient and polite. He explained everything clearly. was efficient and polite. He explained everything clearly. More

Josh was extremely helpful. He walked me through the entire repair. He kept me up to date and explained everything. It was as good as an experience as I could expect. He walked me through the entire repair. He kept me up to date and explained everything. It was as good as an experience as I could expect. More

The service by Mohawk Chevrolet was a very positive experience service wise. During my routine oil change they notices my power steering had an issue. They went over the cost and I had them fix it. experience service wise. During my routine oil change they notices my power steering had an issue. They went over the cost and I had them fix it. My only issue was that this second replacement of the high pressure power steering hose in the last 2 1/2 years. At a cost of over $1,000 each time, I guess my question is, was it not repaired well the first time they did it, as this seems very quick for the same thing to break again. More

Beautiful place, great and friendly employees ! ! whole experience was excellent, wait time was good, food and coffee were good !! ! whole experience was excellent, wait time was good, food and coffee were good !! More

I received excellent, personal and professional service I was pleasantly suprised and completely satisfied with the service I received was pleasantly suprised and completely satisfied with the service I received More

My experience at Mohawk Chevy was extremely disheartening. I was sent there from Mohawk Honda (my purchasing dealer that I loved) because my Chevy Equinox needed repairs. Hopefully the sales de disheartening. I was sent there from Mohawk Honda (my purchasing dealer that I loved) because my Chevy Equinox needed repairs. Hopefully the sales department operates better than the service department. They required constant follow-ups and only felt like sharing information they thought I needed to know versus the whole picture. When told that the job I thought would be covered by my warranty wasn't, it prompted me to call the warranty company. I then learned additional details were shared with them, but not me, which resulted in it not being covered. Long story short, this turned into a constant back and forth with the warranty company, dealership and myself. Other than calling the warranty company, which is oh wait, part of their job, they didn't do anything extra to try and help me with my now $3000 repair until management got involved. At that point, some adjustments were made but the follow through and honesty didn't change. When I finally got to pick up my car a month later, the amount I was quoted was still different. Over a week later, and I am still waiting for my refund check. Also, my warranty covered a loaner car, which they couldnt provide me and had no other options to support me with that. So the entire time, I was shuffling rides and borrowing family member's cars to get to and from work. Even after an email to the President and Vice-President of the dealership, nothing more has changed. There solution was to just forward the email to the manager we were complaining about. I would not recommend this dealership to my worst enemy. Worst customer service experience of my life. More

timely and efficient, friendly , very clean waiting area and good bagles. couldnt get truck washed because of amount of people ahead of me waiting for theirs. great dealership. thankfully we got the wifes T and good bagles. couldnt get truck washed because of amount of people ahead of me waiting for theirs. great dealership. thankfully we got the wifes Traverse in2020 before all this pandemic stuff started. and a tremendous vehicle i may say. More

Everyone I spoke with was very knowledgeable and very helpful. All my questions were answered and my vehicle was repaired in a very timely manner. helpful. All my questions were answered and my vehicle was repaired in a very timely manner. More

Good service department. On time as promised. One problem-too much tire pressure otherwise dome as p[promised. On time as promised. One problem-too much tire pressure otherwise dome as p[promised. More