Molle Audi of Kansas City

I came in for 50K miles and to check a service light which i submitted on the appointment form. After arriving I was told they could not check the service light I had to make another appointment. They which i submitted on the appointment form. After arriving I was told they could not check the service light I had to make another appointment. They rotated my tires - however they were inflated to 4 different PSI's - the tire pressure light came on as I was departing and I fixed the issue. There was another $1K in service recommended which is not in the VW 50K service guidelines, I made another appointment for the CEL and I see where I stand after that. More

The people in the Molle team are always the best. They're friendly and funny. They always make servicing my cars a stress free experience. friendly and funny. They always make servicing my cars a stress free experience. More

I've always taken my Jetta Sportwagon to Molle for service but the last few times the service has been less than stellar. My 10a appointment with quoted time of 90 minutes wound up being 5 hours. I wa service but the last few times the service has been less than stellar. My 10a appointment with quoted time of 90 minutes wound up being 5 hours. I wasn't given the courtesy of a call verifying there had been a change in the estimated time for completion. I called after the car had been there 4 hours only to find out ir hadn't been started yet. Fortunately, I was able to adjust my schedule. More

The facility is clean. The service staff on the premises - the lady who attended on the phone was very nice - could be more friendly. The first thing that comes out of their mouths tends to be NO. This has - the lady who attended on the phone was very nice - could be more friendly. The first thing that comes out of their mouths tends to be NO. This has been an issue with this dealership for quite some time. More

All work completed in a timely manner as requester but I had to reset tire switch in glovebox as it was not done at dealership or light would not have been on after tire rotation. Easy to take care of on my had to reset tire switch in glovebox as it was not done at dealership or light would not have been on after tire rotation. Easy to take care of on my end. More

Sadly this was one of the worst experiences in 14 years of bringing my beetle for service. I dropped my car on Monday afternoon for Tuesday service. I expected to hear something by 10. Nothing, finally of bringing my beetle for service. I dropped my car on Monday afternoon for Tuesday service. I expected to hear something by 10. Nothing, finally at 1, I called Chris to find out what was happening with my car. I was shocked when he said it had not even been looked at yet. What the xxxx. Why did I drop it off early & have an 8 am appointment. He said he should know something by 2:30. Once again finally at 4 I have heard nothing from Chris so I call back. He claimed he was just getting ready to call me. After all that they found nothing with the problem I went in for but was more than happy to try & sell me for tires. That was not why I came in for a visit. Not sure what is happening in your service department but there seems to be a lot of new faces. More

Staff kept me updated on progress of repairs. At my choice, I waited for the work to be completed, in the VERY CLEAN and pleasant waiting area (rather than being returned home). Even with a very dark choice, I waited for the work to be completed, in the VERY CLEAN and pleasant waiting area (rather than being returned home). Even with a very dark storm passing over the area, I was feeling safe and secure while I waited. It was very good to get out of the house for a few hours, and I did not have to endure the loss of electricity at our house. Thank you! More

This purchase and installation of four new tires did not go well. After two trips to the service department with a "low tire" light(and 45 minutes in the waiting room on the second visit), it was discovered go well. After two trips to the service department with a "low tire" light(and 45 minutes in the waiting room on the second visit), it was discovered that a problem with the tire warning technology was the issue. It apparently was not reset "correctly" at the time of installation. More

The car was what I wanted. The salesman, Jason, was helpful and friendly. With Very little discussion, the price was right. Computerization of new car functions are confusing until a new buyer learns helpful and friendly. With Very little discussion, the price was right. Computerization of new car functions are confusing until a new buyer learns the system. I have visited the dealership twice for clarification regarding how various programs and mechanics work and, I'm afraid, I will be back a few more times.. My only instruction for improvement would be to add a 16 year old or older to teach a new buyer about the detail of the computerized characteristics of the car purchased. More

The service department staff always goes above and beyond. Really appreciate the quality of service provided by Molle Audi. From lease to purchase to maintenance, the customer service has been outsta beyond. Really appreciate the quality of service provided by Molle Audi. From lease to purchase to maintenance, the customer service has been outstanding! More