Molle Audi of Kansas City

Have been looking for a new car after recently parting with my beloved M3. I have been looking at a few different options, such as Mercedes AMG's, BMW M's, and possibly Range Rover SC (if I was to move to with my beloved M3. I have been looking at a few different options, such as Mercedes AMG's, BMW M's, and possibly Range Rover SC (if I was to move to an SUV). I was almost sold on a new M3 Competition, having all the numbers run, and everything but the signature remaining. I took the night in planning to think it over, as there was a couple options that I was unsure on (I know it sounds as a brat in nit-picking over a few relatively "tiny" things in a car many would love to just drive; however when entering this market and dealing with such high-end automobiles, you want what you want). I am glad that I did. Upon returning the next day, a different sales rep tried to push into "helping" me, and then continued to play third wheel once my actual sales rep arrived. Ultimately, I don't like the feeling of being rushed or pushed one direction or the other, and it became too much when the other sales rep was interrupting the proper sales rep, and frankly making statements that weren't true. This is all after being a client for a decade, and knowing very well what I am taking about and wanting, especially having owned an M myself. Despite all this, I was still not completely deterred... that was until I stopped by Molle Audi on a whim. I have been looking at maybe making the switch to Audi since 2008, and seriously upon the decision of parting with my M3. Upon walking in, I was immediately referred to a sales rep. He knew that I had made an inquire previously, and asked who my sales rep was. He informed me upfront that he would be more than happy to help me in any way, but made it clear that this was not his sale, as I had already made contact with Mr. Maidment in reference to special ordering an RS5. This speaks to not only Audi's personnel, but to the specific honour and integrity of the sales rep himself. He spent atleast two hours with me, all while having customers that very well could have bought a car right then, passing them immediately to another equally competent and friendly associate of his, as to completely devote his time to me (all while getting nothing out of it, as it wasn't his sale). He not only answered every question I could throw at him, but new all the exact appropriate answers--at times surpassing my knowledge, which has never happened in any of my multiple high end sports car purchases--as well as one upping me a few times in when we were shooting the breeze about history and other subjects as we were awaiting details I had requested on the car (not just any details, but specific build specs that Audi the manufacturer had to be consulted). This is above and beyond any other experience I have had, and I have dealt with BMW, Lexus, Land Rover, and others, in purchasing high end vehicles. I was, and still remain beyond impressed. In reading the reviews that were negative, there seems to be one commonality: complaining about costs of services/repairs, which leads the reviewer to leave horribly negative marks. One has to understand something in the high end auto world, especially high end German cars: they are extraordinarily complex high-performance machines, a lot of the time with proprietary technology...they are expensive to own and maintain (THIS IS NOT UNIQUE TO AUDI BY ANY MEANS); one should not look at buying at $50-180k automobile, and expect to pay the service, repair, maintenance and upkeep costs as a Ford! When you consider what it cost Audi to make these cars, the training the techs go through, the fact that most time parts are ordered and shipped from Germany...Molle is making a very slight amount, if anything, which is necessary to keep the business running. You wouldn't go into a surgery and say "try and cut as many corners as your can to keep the cost closer to an office visit"--this is how I view the comments people make in complaining about the cost of Molle Audi, or high-performance imports in general; I guess there are those who probably do say things like that--"Oh that surgery cost too much, yes you saved my life, but I don't think it fair'...basically: DONT BUY A HIGH PERFORMANCE AUTOMOBILE IF YOU CAN'T AFFORD TO MAINTAIN IT!!! Common Sense. Also the reason for the 4yr/50k warranty!!! Not to mention the option to Certify it after that (If it meets the w/i 6yr IPD and <60000). A long story's end: I put down my deposit, car now carries "sold" sticker, and I am returning tomorrow or the next day at the latest to finalize. My first experience w/ Molle Audi converted my after a decade with BMW, and a number of years with Lexus, Land Rover, and others prior. Thank You Molle Family & Associates! More

We purchased a 2012 Audi S5 Cabriolet from this Audi dealership all done via email, text and phone calls. It was a sincere pleasure to deal with George Coopersmith and Mike Berman. They were very profes dealership all done via email, text and phone calls. It was a sincere pleasure to deal with George Coopersmith and Mike Berman. They were very professional and helped us out a lot with this purchase. I highly recommend dealing with Molle Audi. From what we had to do with the purchase, they were very accommodating, especially that we are from the West Coast of Canada. Special thanks to George Coopersmith at Molle Audi and Ivo at Luxury Importing / LuxuryImporting.ca. More

Sales staff was very courteous (as always). Showroom is Sales staff was very courteous (as always). Showroom is very clean and accommodating. Service department was very helpful with finishing touches. O Sales staff was very courteous (as always). Showroom is very clean and accommodating. Service department was very helpful with finishing touches. Overall, the buying experience was very good, and I would recommend Molle Audi to others. More

Never got to meet a salesperson as we were on show room floor for 15 minutes without being acknowledged. I do not kow how they sell cars. We actually wanted to test drive an A8 and expected it to be in our floor for 15 minutes without being acknowledged. I do not kow how they sell cars. We actually wanted to test drive an A8 and expected it to be in our final 3 to purchase. They made the decision for us to only consider the Mercedes S class and the New Lexus L460. How do they stay In business? More

My wife and I recently purchased a 2013 Teak Brown A5 Cabriolet from Roger Maidment. It was a special order and took about 90 days from sale to delivery. We thoroughly enjoyed working with Roger. A ve Cabriolet from Roger Maidment. It was a special order and took about 90 days from sale to delivery. We thoroughly enjoyed working with Roger. A very easy experience. I strongly recommend him to anyone considering an Audi. The process was simple and unpretentious. Roger was also exceptional during the day of delivery. He knows the car completely and gave us the best hands-on orientation that I have ever experienced. A few words about the car... It's great! Perfect quality control and an absolute pleasure to drive. Stunning appearance. Constant compliments. Top down driving at it's finest. Dean Vakas More

The worst customer service experience. My husband and I went to that dealership to buy a Q 5. We have a BMW X 3 and I wanted to get a SUV instead of a sedan that I have. No one came to talk to us or even a went to that dealership to buy a Q 5. We have a BMW X 3 and I wanted to get a SUV instead of a sedan that I have. No one came to talk to us or even ask what we wanted . We looked at the Q 5 and requested the receptionist to ask someone to open the back, this is after 30 mins of waiting, and then after another 20 mins they told us the battery of that car is dead and so no one can open it now. Again even at that point no one came. I was so disappointed . Well Audi just lost a Q 5 sale. It was a humiliating experience especially when two other families who came after us got service and we kept on waiting. I get it that it was only two of us and no children , grandparents !! etc with us , but doesn't mean that we shouldn't get the same attention. Again, it was humiliating, will not set foot in that dealership again. More

I own an A6 4.2 purchased at Molle in 2006. No problems with sales or service UNTIL 2011 WHEN service recommended a very expensive bushing repair $1,200 which I did have done there. Less than a year later with sales or service UNTIL 2011 WHEN service recommended a very expensive bushing repair $1,200 which I did have done there. Less than a year later I noticed suspension problems and took car back to the service department. They insisted all I needed was new tires and they refused to diagnose the problem until I agreed to have THEM sell and put a new set of $1,200.00 tires on the car. I told them I would just come get the car which when I picked it up I had a "service bill" of $50.00 and I asked in person, did they put it on a lift and look? They said they did (a lie, in my opinion). They did wash the car that day (hey, thanks for the $50.00 car wash by the way). Angry the next day, frustrated, argued with service via email and phone asked for manager, argued with Tricia Gill via very rude and by the way badly composed (grammar, spelling) emails. Made it to her manager Mike Berman who at that point agreed to have service look at the car and diagnose whole problem, not just improper tire wear. In distrust and disgust at this point I took care to an independent mechanic who discovered I needed new control arm parts (not wearing properly and very likely should have been replaced with bushings). Independent mechanic fixed it for less than $300.00. The tires were wearing improperly but they were quite new and wearing wrong because the 2011 repair was not done properly. So not only did they not do the $1,200 repair right, they ruined my tires. They would have avoided this by listening to me in the first place. I let Mike know this and he had no response. I plan to tell everyone that asks me about this awful experience. Molle just doesn't sell Audi - they have other dealerships and I will be sure I never buy new or used from them again. More

Had a scheduled brake job and oil change this morning. 35,000 miles ago had brakes done and the bill came to a whopping $1,300....so I was mentally and reluctantly prepared to bite that same bullet. The 35,000 miles ago had brakes done and the bill came to a whopping $1,300....so I was mentally and reluctantly prepared to bite that same bullet. The service rep without a glimmer of guilt told me that this time the brakes will cost $1,800!!! and the oil change $200+!!!!! Add it up folks....$2,000++ for brakes and an oil change!!! I am dropping Molle and may even sell my A8! More

I am leaving feedback primarily for Roger Maidment. I did not end up purchasing an Audi. It was a gorgeous and wonderful car, but another opportunity came up and I couldn't pass it by. Roger was everyth did not end up purchasing an Audi. It was a gorgeous and wonderful car, but another opportunity came up and I couldn't pass it by. Roger was everything you hope your salesperson will be, but many times is not. He was attentive, responsive, informative, and just downright easy to be around. Unlike some of the other 'premium brand' salespeople he was not artificial or overly cheery. I was in the dealership several times driving a wide variety of cars and Roger was prompt, efficient, and helpful. I will gladly share this experience with any friends and family that want to shop for any Audi product. More