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Momentum INFINITI & Volkswagen of Fairfield

Fairfield, CA

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133 Reviews

2855 Auto Mall Parkway

Fairfield, CA

94533

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133 Reviews of Momentum INFINITI & Volkswagen of Fairfield

February 15, 2018

Of course I know better Typical car salesman taking advantage of a single woman. We all know how it goes, these salesmen kiss your butt and follow you around to get what they More

by Sucker
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zamir, Briana Bean, Kyle Dolcee, Richard Baker
Feb 20, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

Thank you for telling us about your experience. We are concerned by your review and would like to learn more details about your visit. At your convenience, please reach out to our General Manager, Sam Nawabi, at 707-376-9300. We look forward to your call and hope we can regain your trust.

February 15, 2018

I love Leslie The one and only reason I go for service there is because if Ms Leslie! She always goes above and beyond for me, actually knows who I am and cares how More

by MROMERO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie in service
Feb 19, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

We appreciate the kind words! Leslie is a great asset to our team and was more than happy to help. Feel free to stop back in if there's ever anything else you need from us!

February 13, 2018

Good experience Got a call about good news was excited to find out what it was. Missed a couple of prior visits, but made last one, Got my New Jetta 4D 1.8T Sel/Sel More

by TREROE64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana Bean, Alex Amadi, Richard Baker
Feb 15, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

This is great to hear! We appreciate you taking the time to leave us with feedback. It was a pleasure doing business with you and we look forward to your next visit!

February 13, 2018

Fairfield Momentum Sales Team We had the absolute best experience at Momentum of Fairfield! We walked away with a new QX80 and felt we made a great deal! Kyle and Brianna treated More

by Ryan E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana Bean, Kyle Dolcee, Richard Baker
Feb 15, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

Wow, this is exactly what we love to hear! Thank you for taking the time to share your experience with us. Kyle and Briana are a great asset to the team and were more than happy to help. Please let us know if there is anything else we can do for you in the future! Enjoy your QX80!

February 12, 2018

Amazing and friendly service. Alex was accommodating and friendly, delivered everything I asked for and more! Every step of the way was easy and my experience was overall excellent More

by SAMADI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Amadi
Feb 14, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

Samadi, we are so glad that Alex was able to provide you with a great experience! Thank you for taking time to leave us such a great review and we hope to see you again soon!

February 11, 2018

Another day of superior customer service from Leslie Welds Been a customer of Leslie since 2009 followed her from another dealership that was closer to my house. Will continue to bring my 2006 M35D More

by DARCAIN_2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesile Weld
Feb 13, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

We really appreciate your loyalty! It means a lot to us! We look forward to working with you again in the future!

February 11, 2018

Taking responsibility. Leslie weld is the BEST. miscommunication between different dept. Leslie was willing to take responsibility and ownership and worked everything out. L More

by MYLESMYSON1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie Weld
Feb 13, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

Thank you for the great feedback about Leslie! We are happy that she was able to provide you with such great customer service!

February 11, 2018

Waited longer than told The service and sales reps were so friendly and welcoming, however when I checked in my car for service, I was told 30-45 mins. Then they came back 15 More

by Infinitiowner
Recommend Dealer
Yes
Employees Worked With
Anthony Jumamoy
Feb 13, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

We are happy to have been of service and gotten your car all taken care of! We appreciate the feedback about your visit. We value all comments and take them into consideration to always provide the best experience possible! Thank you again for taking the time to share your thoughts with us!

Feb 19, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

Thank you for bringing your car in for service! We appreciate your business and your time and will look into what may have caused the issue with communication during your visit. We hope to see you back for future service needs and look forward to providing you exceptional service.

February 09, 2018

Reliable, comfortable and on schedule 1 hour length . They forgot to clean my windows when the clean my car. Lesile is smart, kind, and important. My appointment time work very well in my More

by mamavalerie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesile
Feb 13, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

Thank you for taking the time to let us know about your visit! We really appreciate hearing the feedback!

February 08, 2018

Fair pricing Luxury car service with a normal car price. Well worth the drive to Fairfield! I hate getting sales pressure at the service counter. That won’t happen More

by tcali44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie Weld
Feb 09, 2018 -

Momentum INFINITI & Volkswagen of Fairfield responded

It's wonderful to hear that you don't feel pressured with us, that's what we strive for! Thank you for the feedback, if you need another service appointment, let us know and we'd be happy to help!