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67 Reviews of Porsche River Oaks - Service Center
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February 11, 2024
Terrible Porsche dealership. DO NOT GO HERE I bought my car from a dealership in Louisiana but live in Houston. I was excited when there was a dealership so close to my house whe DO NOT GO HERE I bought my car from a dealership in Louisiana but live in Houston. I was excited when there was a dealership so close to my house when I needed service. The first time I brought my car in for service, all I needed was an oil change. It wasn't that old and I put less than 6k miles on it the first year. The service advisor told me that I needed a service package that was due at 2 years, I asked him to check with the dealership I bought it from and he said that he did and that I still needed the service. So I went ahead and got the package. It was 8AM and I told him that I would need my car by 2PM at the latest. He said no problem. They said they called an uber to take me home (which they never did). I waited an hour and they kept telling me someone what on the way. Fast forward to 1PM, and I had the same problem getting an uber back to the shop. I should have called one myself, but thought that was part of the service for having a Porsche. After waiting for another hour for someone to come, I was able to go to Porsche to get my car. A couple weeks later I was in a conversation with another Porsche dealership about my experience and how I bought a Certified Pre-Owned car and was surprised that I already had to have service. They were too and told me to call back to the dealership to get details of what both the dealership in Louisiana and Texas did. It took several calls to River Oaks Porsche to get someone who would even remotely listen to what I was trying to tell them. I tried to talk to the GM, but he was always "in a meeting". I talked to the service manager, who after I had to push him called the Louisiana dealership himself. He found out they performed and charged me for the same service I just had a year before (should be a 2 year plan). They refunded me for the extra package, but I was shocked they still charged me for more then the original oil change that I made my appointment for. No one ever apologized and I had to keep calling back to see if they were going to give me a refund. I did get a refund for part of what they overcharged me for, but WHAT A PAIN! Not the service I was expecting from Porsche. I will now find another dealership to take my car to. BEWARE WHEN YOU TAKE YOUR CAR HERE- THEY ARE TRYING TO MAKE AS MUCH MONEY AS POSSIBLE AND ARE NOT TRULY TAKING CARE OF THE CUSTOMER More
by LG2024Porsche
Employees Worked With
David Riddle & Brent Koenig
Helpful July 27, 2023
I brought my Porsche Boxster in for a recall. It involved opening the front hood. The opener in the car didn't work, so I told the service manager there is a emergency wire under the front ligh It involved opening the front hood. The opener in the car didn't work, so I told the service manager there is a emergency wire under the front light. They told me it would be 1 service hour, $244.88. It took me less than a minute to open the trunk when I got home. They also recommended I get 4 new tires for $1,238. I had my car inspected this month and had to get 2 new tires to pass inspection. I went to Discount Tire and had 2 new rear tires installed. These tires have less than 100 miles on them. They said the tires had low tread. Clearly, that is a lie. This is a beautiful dealership, but they try to upsell you stuff that is brand new, such as my tires. Not very trust worthy. Brandon Diaz was my service advisor and he was a good person. He was just relaying what the mechanic's were telling him. More
by Doug Lyons
Employees Worked With
Brandon Diaz, Service advisor
January 12, 2023
-I came here for a simple tire replacement and checkup. Somehow in their repair process my right headlight got broken. They told me that I needed a new one and quoting me a large amount for it. The headlig Somehow in their repair process my right headlight got broken. They told me that I needed a new one and quoting me a large amount for it. The headlight warning never displayed on the dash while I had the car and I dropped it off myself. As soon as I started the car from repair, the warning came on for the first time. If I bring my car to a Porsche dealership and something breaks while it's there, I expect them to fix it or at least prove that it was broken before hand otherwise. But no effort was made on their part for that. -I was quoted for other repairs that were deemed critical on the electronic invoice (very expensive rates prices to my experience). However, later in person with the service rep, he said they weren't that urgent. -I also was overpromised by the service rep on delivery time of my tire but had to follow up multiple times when delays happened. I'm okay with having a delay, but please don't overpromise on when the vehicle will be ready. I won't be coming back here. Porsche North Houston is much better service and communication. Prices also seem more reasonable. More
by sahibd27
Employees Worked With
Shawn Sharp
August 31, 2022
First oil service for my GT2RS with Shawn Sharp! Service area was clean and quick! Shawn Sharp kept me informed and updated with my service for the GT2RS. He also had a lift shuttle to transport me Service area was clean and quick! Shawn Sharp kept me informed and updated with my service for the GT2RS. He also had a lift shuttle to transport me back to the hospital for work while they worked on my car. Will definitely come back for any future services! More
by Pttran22
Employees Worked With
Shawn Sharp
August 03, 2022
Absolutely fantastic! I had my 21 Macan serviced by R.O. Porsche recently and the service was absolutely fantastic. Chase, my service adviser was professional, prompt and I had my 21 Macan serviced by R.O. Porsche recently and the service was absolutely fantastic. Chase, my service adviser was professional, prompt and very easy to work with. I have zero complaints and nothing but compliments. Super clean service bays, a great location and excellent follow-up. If I do decide to let my lease go when it's due and pick up another Porsche, it will 100% be from these guys. Hats off! More
by Andrew M
Employees Worked With
Chase Baxter
February 20, 2021
I brought my Cayenne in for an oil change and they found a problem with my transfer case. It was fixed under warranty and I noticed the improvement as soon as I drove away. a problem with my transfer case. It was fixed under warranty and I noticed the improvement as soon as I drove away. More
by don
Employees Worked With
Phillip Pham
December 19, 2020
Momentum Porsche consistently provides top-notch service. I trust their advice, and they go to great lengths to help. I highly recommend going to them. I trust their advice, and they go to great lengths to help. I highly recommend going to them. More
by Daniel M.
Employees Worked With
Philip Pham
December 09, 2020
I always get great service here. My service adviser, Shawn, was very knowledgeable and helpful. I appreciate his get it done attitude and the reach back to technicians to make sure all is explained in Shawn, was very knowledgeable and helpful. I appreciate his get it done attitude and the reach back to technicians to make sure all is explained in a logical and easy to understand manor. More
by tcwilliams1996
Employees Worked With
Shawn Sharp, Chidi Amadi
October 01, 2020
Service Representative was terrific but dealership accepted my appointment knowing that it would be 4 days plus a weekend BEFORE they could even look at my car, which had to be towed to the dealership accepted my appointment knowing that it would be 4 days plus a weekend BEFORE they could even look at my car, which had to be towed to the dealership. Costs of service was very expensive, even State Inspection was triple what Mercedes charges More
by Bovied
Employees Worked With
William Peterson
August 04, 2020
Very disappointing I stopped by yesterday and was told that my car could not be serviced and that I had to wait 30 minutes for a lift to go back to my house. So I took b I stopped by yesterday and was told that my car could not be serviced and that I had to wait 30 minutes for a lift to go back to my house. So I took back my car with the comment that I had to come the next day at 9h00 and everything will be completed by 10h30. At 10h44 I got a message that my car had been diagnosed ( I guess that I was put back after other customers ) and I approved the charge and that the work will be completed asap . I waited till 12h30 and I was told that there was some delay and it will be till 1h30. I finally picked my car unwashed at 1h10 with 1050 $ less in my pocket. I am disappointed that it is almost impossible to reach someone at this shop and that commitments to the customer are not honored. I am in a phase to buy a new car and the new dealer is promising a loaner each time my car is dropped at the garage and a car wash as many times as I want More
by michel_daumerie
Employees Worked With
I don't know any employee s I was dealing with
