Monaco Ford

Monaco Ford Has Always Treated Us Very Well they do a Awesome Job On What ever we bring them al the people Polite and Friendly. The work done in the shop and working with the parts Dept. is Exceptional w Awesome Job On What ever we bring them al the people Polite and Friendly. The work done in the shop and working with the parts Dept. is Exceptional we couldn`t ask for a better place to bring Our Vehicles Thank You Very Much City Of Middletown More

Review of Monaco Ford I highly recommend Monaco Ford. It’s safe to say that I am not one who wants to shop at dealerships for vehicles due to past experiences being subpar. I have had many experiences wi It’s safe to say that I am not one who wants to shop at dealerships for vehicles due to past experiences being subpar. I have had many experiences with a pushy salesperson who only saw a potential sale versus my needs as a customer. This was absolutely NOT the case with Monaco Ford. From the moment I arrived for my appointment to the moment I left, I was met with extreme respect, friendliness, and a general happy-to-help disposition from every person working with me. My Sales Team, Caden and Adrian were absolutely OUTSTANDING. I gave them my budget and what I needed in a vehicle, and right away, we honed in on a few different options that suited both my budget and driving needs. Within minutes, I was test driving my first choice. The owner of the dealership, Mike Monaco, also introduced himself to me, and I was blown away by how genuinely nice he is, along with, how much he clearly cares about his business, his employees, and customers. Also-BIG Shoutout to Angelo, another employee, who ran outside after I left, to give me my EZPass transponder, that I dropped without knowing. THANK YOU! My Appointment was a Monday, at 2:30 pm, and I drove my new car home, that same day, by 6:30 pm. What Made My Experience Exceptional Customer-Centric Approach: Unlike other dealerships, Monaco Ford’s team genuinely cared about my requirements. They listened attentively and tailored their recommendations accordingly. Efficient and Stress-Free Process: The team made the entire process smooth and seamless. There was no pressure, just a focus on finding the right fit for me. Transparency and Honesty: There were no hidden fees or attempts to upsell unnecessary features. Everything was clear and upfront. After-Sales Support: Even after the purchase, the follow-up and support have been exemplary. They made sure I was completely satisfied with my new vehicle. Overall, Monaco Ford redefined what a car-buying experience should be, and I couldn’t be happier with my decision to purchase from them. If you’re looking for a dealership that puts customers first, throughout the entire process- Monaco Ford is the place to go. If I could give 1000 Stars, I would. They Have a customer for life. Thank you so sincerely Monaco Ford. Shelby S. More

I went out of may way to purchase from Monaco and salesman Kyle because of a pleasant experience 3 yrs. ago salesman Kyle because of a pleasant experience 3 yrs. ago More

My experience with Monaco Ford has been great. Anytime Ive called with questions or to schedule service they have been friendly and professional, Ive only had my vehicle for several months but so Anytime Ive called with questions or to schedule service they have been friendly and professional, Ive only had my vehicle for several months but so far I couldn't be happier More

Seemed to be a great dealership at first. I test drove the vehicle on a Saturday and told salesman id have a check the follow Tuesday as Monday was a holiday. They knew I was buying it i sent I test drove the vehicle on a Saturday and told salesman id have a check the follow Tuesday as Monday was a holiday. They knew I was buying it i sent them a photo of the certified bank check. I wasn't able to get down there till Friday I told them on the way down I have a short time frame to pick it up because I came from out of town. I got there and waited 2 1/2 hours because the truck wasn't ready. While driving home I noticed a banging noise when hitting bumps. I notified my salesman the next day being Saturday he responded hours later say he would contact me with a solution and never did. It had a warn out steering column and a bad tie rod. I wanted it aligned before picking it up they should have noticed the bad parts. More

This dealership is top notch. Kyle B and the guys took excellent care of me on my new 2026 Bronco lease. I would like to mention Matt up in the truck service dept as well. Matt Kyle B and the guys took excellent care of me on my new 2026 Bronco lease. I would like to mention Matt up in the truck service dept as well. Matt has always been top notch when servicing my vehicles and taking great care of me. Great place to purchase/lease or service your Ford vehicle. More

Friendly staff always looking to help you with your vehicle needs and meets your expectations. vehicle needs and meets your expectations. More

The service department at Monaco is top notch! Work was done quickly and on time! Will go back again! Work was done quickly and on time! Will go back again! More

Can’t say enough good things about Greg Smith- he is such a great asset of Monaco Ford. a great asset of Monaco Ford. More

I brought my truck in for a Tire Rotation and to have a wiper issue addressed in October of 2025. Rotation was completed, and I was told the part for the wipers was ordered. It took 3 months for the part wiper issue addressed in October of 2025. Rotation was completed, and I was told the part for the wipers was ordered. It took 3 months for the part to come in. When I returned in January to have the wiper part installed and 2 other minor items addressed (a power notification error & broken gas tank flap latch), I was told that the tech had also discovered 2 of the lug nuts on one of my wheels was missing and had caused the rim to crack. Monaco refused to take responsibility for the missing lug nuts. I was told everything had been fixed, and paid over $1200 for a new rim, the wiper repair, a new battery and a fix for the gas tank latch. Within the next 24 hours, I determined the wiper issue remained, the power notification error came back and the gas flap latch remained broken. Monaco sent a mobile tech out to review the issues again, and scheduled a subsequent service visit to readdress the fact that nothing had actually been fixed. At the next service visit (now the 4th time I had had to schedule a visit at Monaco), I was told they STILL didn’t have the parts to make the necessary repair for the wipers. They had ordered the part and it would be received in 2 days. That deadline passed, and I have not heard from them since. Very disappointing. More