Monaco Ford

My check engine light was on and I scheduled my car to have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1 have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1,500 for that genuine Ford part plus labor and misc. part. The total cost would have been around $2,000. The car is only worth $6K at best. The service rep offered an aftermarket catalytic converter (est. $575) and I agreed to that. It took a day to get the part so on the 3rd day without a car Monaco discovered that the part did not fit. I couldn't get my car back because it was the end of the day and there wasn't time to reassemble the car so I was without a car for the weekend and the next Monday while a new part came in. The 2nd after market catalytic converter came in on Tuesday and that did not fit. They said they would take $200 of the Ford catalytic converter but it would take a week to get the part. They said it could be 4 days or 2 weeks. I asked that they reassemble the car with the old parts and I would be on my way. I had to pay to have them reassemble my car because they couldn't get a proper part! They agreed to split the 3 hour cost after I complained. I was never offered a loner car this entire time and most of the time I had to call them to get an update. Before I left, I asked for a written estimate with the Ford catalytic converter so I could shop around. One of the parts on the estimate included a new O2 sensor. They never mention the O2 sensor which only cost about $75. I got my car on Wednesday and scheduled to have a Midas shop in Enfield, CT diagnose the problem on Thursday. They fixed the problem and now the check engine light is off. The problem was a bad O2 sensor. The catalytic converter is fine. The O2 sensor was cost plus labor was about $200. By the way, the mechanic at Monaco striped the threads that the O2 sensor screws into. Midas had to repair that. Nice job Monaco! So now I wonder if they are inept or a bunch of greedy crooks on commission? More