Monroe Chrysler Dodge Jeep Ram Superstore

new ram walked in hoping to lease another Ram,Mac Clark asked if he could help me, I responded with a YES and was looking to lease 2018 Ram; Mac went to work walked in hoping to lease another Ram,Mac Clark asked if he could help me, I responded with a YES and was looking to lease 2018 Ram; Mac went to work looking at different pkgs in the Ram vehicles. We looked at a couple then Mac came at me with the Ram truck that I am now leasing. This salesperson knows his stuff THANK YOU Mr.Mac Clark More

Very Shady Be sure you cover all your bases if you buy a car here. They will try and screw you any way they can. My girl and I both purchased vehicles from here Be sure you cover all your bases if you buy a car here. They will try and screw you any way they can. My girl and I both purchased vehicles from here and wished we hadn't. More

Enjoyable experience This was second the purchase from Monroe Superstore and with Alex. I purchased the second one from Alex because he did a good job with the first one This was second the purchase from Monroe Superstore and with Alex. I purchased the second one from Alex because he did a good job with the first one for my wife. More

5 star customer satisfaction I recently visited the Monroe Dodge Superstore looking for a new car. The color I wanted was very hard to find. Tina K was able to locate a car for me I recently visited the Monroe Dodge Superstore looking for a new car. The color I wanted was very hard to find. Tina K was able to locate a car for me and have it in one day. The customer satisfaction is a top priority and it showed. I will be going back soon for a new Ram truck. More

Great experience price I'm happy with awesome staff very knowledgeable will definitely recommend to family and friends whole transaction very quick without feeling rus price I'm happy with awesome staff very knowledgeable will definitely recommend to family and friends whole transaction very quick without feeling rushed More

Recall The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However, earlier this year I took the diesel in to replace the fuel filters, one a straight filter in the engine bay and a water separator under the truck on the frame rail. The dealership wanted $350 for this service. I left like a scalded rabbit. A friend who is a master mechanic and I swapped the two filters out in 15 minutes. No different than changing an oil filter. In today's environment dealers make money on service as opposed to sales. I understand that. But $350 for two fuel filters? I don't think so. More

Very Helpful & Quick Service I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fas I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fast service. The customer lounge has been updated & is a definite plus! More

Airbag recall work. I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think abo I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think about to tell him I recommended you. They are a great dealership. Get a lot of my work done on my Jeep Wrangler there but sometimes it is pricier to get dealership work and when that's the case I go elsewhere. I just had some recall work done on my Jeep Friday and the service guy quoted me 2-5 hours to get the job done. I thought that was kind of a big-time gap and thought it should have been more precise but to top it off it took 7 hours and I had to call them 3 times to find out when it was going to be done. I think the guy I was dealing with was new however but that is important to me. I want to be kept up to date on my vehicle as that affects my plans so for the service department I give them 2 stars and say they need to keep their customers up to date and callback in a timely manner. They do offer shuttle service which I think is nice and important to me as I could need that service this last time I did not. Lol glad I didn't decide to wait there for this last job ie the 7-hour job. More

Used car nightmare I purchased a 3 year old dodge sedan from them and was told that it would be reliable to go cross country whenever I got the urge to drive. After the I purchased a 3 year old dodge sedan from them and was told that it would be reliable to go cross country whenever I got the urge to drive. After the first week of owning it I noticed a slip in the trans, luckily it was still under warranty. I made an appointment to get it checked out and fixed but I was told that the trans was fine and that it's shifting how it is supposed to. Anyone who knows how cars are supposed to drive knows that transmissions don't have a normal slip. More

They do NOT Stand Behind Their Service. The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of the time. Eventually, the engine coolant level dropped. So, I took her in to see what was going wrong. Turns out, one of the cooling hoses was too short to fit the new engine properly. But, since they didn't replace the hoses during the engine change (when they should have), I was charged for the diagnosis and repair. I protested to no avail. This is the second time they've burned me - there will not be a third. I will go to the next closest dealership (about 25 miles further) in hopes of finding someone who stands behind their work. More