Monroe Chrysler Dodge Jeep Ram Superstore

Let me start by saying, this dealer has the worst customer service I have EVER dealt with. I wouldn't recommend buying or servicing a vehicle from there! I took my 2015 Ram 2500 Cummins there with an customer service I have EVER dealt with. I wouldn't recommend buying or servicing a vehicle from there! I took my 2015 Ram 2500 Cummins there with an issue with the DEF system. Diagnosed the issue while I waited with a scanner. I dropped the truck off same day. Two days later I get a call from Service with a laundry list of items that were being "recommended" along with what is actually wrong with the DEF system. I pass on the recommended services that are totaling $10k. The DEF system needed to be replaced, catalytic converter. After 2 weeks of paying for a rental, I am told it is a National back order. The dealer nor Ram customer care will assist with a rental car for the back order issue. The converter is late being delivered by UPS and is subsequently lost and never delivered. Not the dealer's fault. They order another part with delivery not for another month. In the mean time, the truck is in their possession sitting. I text my service rep and ask if they are going to ensure that the batteries are maintained while it sits. I get a positive response that they will. As time marches on, my vacation is fast approaching and we camp, so I will need my truck to pull my RV. With no hope in the re-ordered part coming in, I decide that it may be time to get a new truck. I call the dealer to see about trading in my truck that is there for the repair and buy a new one from them. Understanding that the cost of the repair would be included in whatever trade in value they would offer. My truck would retail for $30K, trade in value is $21K. The repair is $4k for the DEF. So, I'm thinking best case they come back with $17, plus the repair is $21K. But, I am also thinking that if they come in a bit lower, like $15K, I'll make the deal. The dealer decides that they want to add the repair plus any recommended repair totaling $16K repair and offer $5K cash, totaling $21K. So, much for helping out a customer that has been waiting a month for a part that was then lost. After being insulted, I decide to buy elsewhere and bought a FORD SuperDuty Powerstroke. I went to get some things out of my truck that is sitting and the Service rep introduces me to the General Manager and explains that this is the guy with truck we can't get parts for and this is the truck he ended up buying when they insulted me with the $5k cash offer. The GM basically tells me sorry we couldn't come up with a deal and that I'll be back. To top it all off, I found a buyer for my truck. Call the dealer to let them know I don't want to wait for the part, that is now 6 weeks waiting and no scheduled date for delivery, and I will pick up my truck the next day. I later receive a call that my truck won't start and they want my authorization to diagnose it and want to charge me to get the truck that was running when I dropped it off. I tell them it was running fine when I dropped it off and that I wasn't paying them to get it started. I ask about them maintaining the batteries while it was sitting? They tell me that their mechanic tested the batteries and tried to jump it but it won't start. Service Mgr won't do anything to get the truck running. Again what great customer service. So, I arrange to have the truck towed. The tow driver tells me that the dealer DROVE my truck to the tow truck. Where it is dropped off quickly checks the batteries and they are low and require charging. Once charged the truck starts with zero issues. So, either their mechanics don't have a clue or they were trying for a money grab. This dealer had so many opportunities to show how they value their customers, but in each instance, just didn't care. More

NEVER DO BUSINESS HERE EDIT: I would like to make it clear Tynan Campbell was a ⭐️⭐️⭐️⭐️⭐️ salesperson. The ⭐️ is for the overall experience. After driving the vehicle for a month the transmission is st clear Tynan Campbell was a ⭐️⭐️⭐️⭐️⭐️ salesperson. The ⭐️ is for the overall experience. After driving the vehicle for a month the transmission is still acting up. They should’ve allowed Baumann Ford to replace the transmission, and not forced me to move it to Brondes!! I visited Monroe Super Store on November 12, 2025, to buy a 2020 Ford F150. I fell in love with it and purchased it. Unfortunately, I started experiencing problems with it. On December 29, 2025, I took it to the shop. My initial shopping experience was positive. I spoke with Tynan Campbell, a top salesperson. He showed me a few vehicles, and I drove the Ford. I went through the financing process and drove it home. Within a mile, I noticed a bad vibration from the front end. I called Tynan, who assured me the vehicle was thoroughly inspected and passed. A few weeks later, I noticed the transmission was acting odd, and the brakes weren’t stopping well. I called the service department and explained the issues. They scheduled an appointment, but when I arrived, they couldn’t diagnose the problem because they’re not a Ford dealer. They told me I’d have to take it to a Ford dealer. I wasted over an hour of my time and $15 worth of fuel. I took my Ford F150 to a Ford dealer as instructed. They found a faulty transmission, bad rear brakes, and an undetermined oil leak. I had the vehicle for 47 days and driven 1,649 miles. I purchased an extended warranty for $4,650, but it only covers electrical issues like door locks, stereo, power windows, and moonroof. I informed Monroe Super Store of Baumann Ford’s findings and the warranty’s limitations. They told me I needed to take the truck to a different Ford dealer because they guarantee there’s nothing wrong with the transmission. Doug Taylor, the used car manager at Monroe, instructed me to take the vehicle to Brondes Ford on Secor Road in Toledo, OH. I told him I needed to pay for the diagnostic testing and vehicle inspection Baumann Ford performed to get the truck released. He said he didn’t want to run multiple claims through the pre-owned/pre-certified warranty and that I’d have to pay to get the truck released. He promised to reimburse me when I turned in the claim from Brondes. I paid $209.42 to have the vehicle released. Since the transmission problems persisted, I had the F150 towed to Brondes through my insurance company. The F150 arrived at Brondes on January 5, 2026. After a thorough inspection, they confirmed Baumann Ford’s findings and discovered a coolant leak. The vehicle was repaired promptly, but I couldn’t pick it up because Brondes was awaiting payment. The pre-owned/pre-certified warranty covered everything except the rear brakes. Doug from Monroe agreed to pay for them since the pads had only 3mm left and should’ve been caught during inspection. The warranty company will eventually pay its share. We waited for Doug to cover the brakes, and after a few phone calls and a couple of days, they were paid. The vehicle was returned on January 28, 2026. I was thrilled to get my truck back after a month of driving my old Explorer. It’s running great and looks as beautiful as ever. However, I realized I wasn’t reimbursed the $209.42 promised by Doug Taylor to release the vehicle from Baumann Ford. I called him to remind him, but he felt he’d already gone above and beyond. He thought paying for the brakes was enough and refused to reimburse me. I argued that if the vehicle had been inspected, the bad brakes, oil and coolant leaks, and possibly the transmission would’ve been caught. SUMMARY: - Tynan at Monroe Super Store is a great salesperson. If you decide to purchase a vehicle here, Tynan is your man. - The mechanics at Monroe Super Store are questionable. If buying a used car, have it inspected by your own mechanic first. - Understand the coverage details of any used car warranty. - Doug Taylor is dishonest. Ensure any promises are in writing. More