Monroe Chrysler Dodge Jeep Ram Superstore

Terrible customer service Terrible service, I have troubled credit which I understand it's hard to get a loan but once they came back and said I needed a large down payment the Terrible service, I have troubled credit which I understand it's hard to get a loan but once they came back and said I needed a large down payment they didn't want anything to do with me. More

AJ is awesome! This was my first time purchasing a car, and I was beyond impressed with my service. I would definitely recommend anyone to Monroe superstore. The sel This was my first time purchasing a car, and I was beyond impressed with my service. I would definitely recommend anyone to Monroe superstore. The selection and the salesman AJ was knowledgeable and personable! I will definitely recommend others. More

Excellent service Alex was very nice and attentive. He answered all questions to the best of his ability. I would him recommend him to help someone else looking for a c Alex was very nice and attentive. He answered all questions to the best of his ability. I would him recommend him to help someone else looking for a car! More

Monroe Superstore is the best! I have been leasing vehicles from Monroe Dodge for 13 years now and I can't imagine going anywhere else. It's comforting to deal with the same staff y I have been leasing vehicles from Monroe Dodge for 13 years now and I can't imagine going anywhere else. It's comforting to deal with the same staff year after year. They make you feel like family. I'm so grateful I choose to stop in 13 years ago and hope I never have to go somewhere else. I would definitely recommend them and I absolutely have! More

Best Experience ever!!!! This place was amazing, AJ Garcia was my consultant and he had so much know how about the vehicles and which one I liked most, his customer service sk This place was amazing, AJ Garcia was my consultant and he had so much know how about the vehicles and which one I liked most, his customer service skills where of no other and was determined to find a price that I was so very happy with, and he even stayed after hours!!! Everyone there was so kind and friendly, they even played with my 3yr old daughter but most of all Thanks AJ for my 2016 Jeep Compass, I LOVE IT!!! More

Disrespected. VERY POOR service!!! I have been LAUGHED at and TALKED DOWN to by the general manager! She did NOT listen to what I had to say, and she did not CARE o VERY POOR service!!! I have been LAUGHED at and TALKED DOWN to by the general manager! She did NOT listen to what I had to say, and she did not CARE on how I felt. I am generally a nice person, and believe it or not she made me cry. Needless to say I would NEVER recommend anyone to this dealership. I would rather ride a bike, rather than being talked down to as if my experience did not count because I was a young woman. I do get that woman do not have much experience on parts and service on cars, but you do not have the right to make anyone feel like they do not matter to a buisness. Seriously so terrible. I told everybody that I knew so they would not be treated the way that I was treated, and all the men in my family was furious. They took it too far, and everybody needs to know this because they will take advantage of YOUR daughters, nieces, wife, Aunts, literally any woman you know. I am sure after the next week or so you'll see everybody I know writing bad reviews, because it is NOT right what they did. Last words from the general manager, "There will be nobody here tomorrow to answer any of your questions, there will only be somebody here to take your money, and for you to pick up your car." That is exactly how they make you feel throughout the whole experience. C'mon people, you can do better, you deserve better. More

Great price transaction smooth everything was covered. Drove 400 miles worth the trip see Andy Nelson! Price, trade in, customer service financing all great! Would make the trip again if the have what I a Drove 400 miles worth the trip see Andy Nelson! Price, trade in, customer service financing all great! Would make the trip again if the have what I am looking next time. More

Fixed the reason I brought it in!! When I brought it in I knew what the problem was because I scanned the computer. I told my mechanic, because I have gone there since it was new. They When I brought it in I knew what the problem was because I scanned the computer. I told my mechanic, because I have gone there since it was new. They still had to prove it because of the warranty, that took longer than i wanted. I had a rental car it would have been up, they told me to keep it another day, so that the repairs were completed! More

2 visits to your repair shop. A few weeks ago I brought my 2015 200S in for an oil change. I talked to the man at the 3rd desk, I don't know his name but he was a rude when I told A few weeks ago I brought my 2015 200S in for an oil change. I talked to the man at the 3rd desk, I don't know his name but he was a rude when I told him I needed an oil change. He barked out that it would be at least 1 1/2 hours before my car even got in the garage. I stated that I guess I wasn't getting my oil changed that day. I came back a week ago and talked to the person at the first desk (her name is Shawna). She was very professional and took very good care of me. I am a manager out at DEP Engine plant and did not like how I was treated by the first guy. Can't wait until the new dealership opens in Dundee so I can go there. Oh yea, I am in the company car program and everybody at my plant knows that all dealers don't care for the program..... More

Great Buying Experience I must say Anita is so easy to work with. She valued me as a customer and listened to all my needs. She has a LOW pressure sales theory and she was hi I must say Anita is so easy to work with. She valued me as a customer and listened to all my needs. She has a LOW pressure sales theory and she was highly recommended by several friends. I LOVE my new Jeep and will buy another one when I get ready. I usually keep cars 2-3 years so they have earned my business. More