Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

The work done on our vehicle was done correctly, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, it should not have taken just over two weeks to change front 2 struts and do a transmission flush. I felt like I was being lied to about the status of our vehicle and reason it was taking so long.These parts should be commonly stocked at any reasonable dealerships parts department. Also, this repair was done way before the UAW strike, so there should be no supply chain issue excuses. I’m assuming our repair was kind of put on the back burner because it was warranty work and not full retail price work. I was communicating with a representative from the dealership, asking why it took so long to complete the work and that person said they would get back to me with the reason and they never did any follow up with me. For these reasons, I’m honestly not sure I would recommend the dealership to my friends. More

Monroe Jeep gives me the confidence knowing the job will be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided servi be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided service. Service department manage Terry Kaufman has the answers when called upon! Thank you Monroe Jeep a long time customer! More

Dealership and entire staff are professional, courteous, friendly and there is no place i would rather trust with my auto needs. friendly and there is no place i would rather trust with my auto needs. More

The dealer at dodge was vear good to let me what going on with car. with car. More

I was told "1 hour" and was one of the first customers in the door, it turned into over 2 Hours because my Ram was left outside to work on others that came later. And then they changed a filter I did NOT aut the door, it turned into over 2 Hours because my Ram was left outside to work on others that came later. And then they changed a filter I did NOT authorize, I was not even asked if I wanted it changed. So my free oil change cost me over $70.00 Not Good More

They did everything and a timely manner managed. They had great service. Got me in and out of there fast. They had great service. Got me in and out of there fast. More

If you need anything car/ truck related monroe dodge is the place to go! Great people and service! the place to go! Great people and service! More

Terry and JJ worked hard to ensure my Jeep was thoroughly checked and that the service was under warranty. They helped make a stressful situation much easier than expected. checked and that the service was under warranty. They helped make a stressful situation much easier than expected. More

Customer service is always helpful with problems and very knowledgeable I really appreciate them always knowledgeable I really appreciate them always More

Fast and efficient. friendly staff. Clean waiting room. Explains everything up front. Highly recommend! Julianna is great friendly staff. Clean waiting room. Explains everything up front. Highly recommend! Julianna is great More