Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

No respond to the dealer rater at this time and I do not want my name on line. want my name on line. More

Everyone I dealt with was friendly and courteous and thuorgh and got my car done in a reasonable time and they got me a rental car and called as soon as my car was finished thuorgh and got my car done in a reasonable time and they got me a rental car and called as soon as my car was finished More

Jeremy is great, Brian is great. This dealership really understands customer service and always ensuring the client is happy even when there are mishaps. This dealership really understands customer service and always ensuring the client is happy even when there are mishaps. More

They were very prompt in trying to get us a transmission work hard and we appreciate all the hard work work hard and we appreciate all the hard work More

I an not happy with the quality of their service. It took 2-1/4 hours for an oil change which was supposed to take 35 minutes with several other patrons coming in for service after I did and gettin It took 2-1/4 hours for an oil change which was supposed to take 35 minutes with several other patrons coming in for service after I did and getting their service before I did. I will not be returning. More

Everyone in the service department was amazing. Took the time to explain the work that was going to be done. Work was done when they said it would be. I highly recommend this dealership. Took the time to explain the work that was going to be done. Work was done when they said it would be. I highly recommend this dealership. More

Great service that was done the first time as it was promised. Thank you again promised. Thank you again More

Would recommend but be AWARE. Our problem was NOT CORRECTLY DIAGNOSED. Car brought to dealership as problem was same as occurred 2 yrs ago - when Feldman Jeep replaced batt Our problem was NOT CORRECTLY DIAGNOSED. Car brought to dealership as problem was same as occurred 2 yrs ago - when Feldman Jeep replaced batteries (therefore under possible warranty) they did not have staff to check it out, so brought to Monroe. Diagnostics run - told new alternator needed. Opted to take vehicle to our own mechanic for repairs. Upon replacing alternator it was discovered that this was in fact NOT the problem. Upon further investigation, turns out that the grounding cable had broken off. It was actually sparking under the seat. We have photos. Any further questions, concerns - you may contact my husband, Bruce @ 313-363-6338. Thank you Julianna Link was 4-stars. There was just a misunderstanding about the "shop charges" of $15.28, which has been rectified. Not a huge issue. Much more concerned about the mis-diagnosis. Hoping that employees are informed to check the ground wire as a possibility, in the future if other customers experience the same issues (dimming lights / car stalling). More

Excellent service in a timely manner. Terry did an excellent job resolving my issue in a fast, efficient and professional manner. Highly recommended for dealer service. Terry did an excellent job resolving my issue in a fast, efficient and professional manner. Highly recommended for dealer service. More

Always great service at Monroe Dodge superstore! They are always fast, friendly, and efficient on every visit. They are always fast, friendly, and efficient on every visit. More