Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

Had to bring in vehicle several times (over a6 month period) because dealership didn’t have the correct parts in stock for warranty covered repair . period) because dealership didn’t have the correct parts in stock for warranty covered repair . More

The staff is friendly and knowledgeable about your vehicle. They go out of their way to make sure everything is done to your satisfaction. vehicle. They go out of their way to make sure everything is done to your satisfaction. More

Everyone was very friendly and courteous. Estimates were accurate and reasonable on parts and service was completed in a timely manner. Estimates were accurate and reasonable on parts and service was completed in a timely manner. More

They still have my car and won't give it back until my warranty pays there part and there not even trying to give me a loaner a lot car anything my warranty only covered 3 days of rental and its been 3 we warranty pays there part and there not even trying to give me a loaner a lot car anything my warranty only covered 3 days of rental and its been 3 weeks I still don't have a car I was told I could pick my car up went to go get it and then after I drove the 30 mins to jeep to pick it up they decided to tell me I couldn't get it I've had to call of work multiple days cause I don't have a vehicle it's ridiculous More

I was happy this time, I only had an hour because I had another appointment to get to they were done when they told me they’d be done oil change and tire rotation. Good job! another appointment to get to they were done when they told me they’d be done oil change and tire rotation. Good job! More

Terrible service department! !! Went in there with a OBD code that comes and goes told them what it was, and instead of looking for the problem that we brought it in for they deci !! Went in there with a OBD code that comes and goes told them what it was, and instead of looking for the problem that we brought it in for they decided that they were going to go another direction and attempted to have us pay $2000 for a catalytic converter replacement. When asked about our original problem, they said we did not have a engine code for that even though they were told that it comes and goes. For the record, we have a lifetime warranty on the vehicle. However, the catalytic converter is excluded from that warranty go figure. Even though they did not troubleshoot or fix the original problem that we brought it in for they still charged us $171 diagnostic fee. Then they erased the supposed catalytic converter fault as they told my wife I told them to clear it which I would’ve never did because I wanted to see the fault myself. Seems awful shady and they did not fix the original problem. More

Toe to toe covered! Still got me! A hundred and twenty dollars to just look at my door handle and said it was not covered it was trim ! Can you believe that! Nothing is covered anymore and I Paid over thr dollars to just look at my door handle and said it was not covered it was trim ! Can you believe that! Nothing is covered anymore and I Paid over three thousand dollars for it 😡😡😡😡 More

I had my Jeep grand cherokee in for service a few years back for a break job. The night after picking up the finished job I was driving and all of the sudden lost brakes completely. I took it to an oil cha back for a break job. The night after picking up the finished job I was driving and all of the sudden lost brakes completely. I took it to an oil change place that did brakes knowing I couldn't get right in at the dealership. Come to find out they left some brake line fittings loose and forgot the caliber bolts.. I called the dealership to explain the issue and they said they would cover the cost of the bolts. I end up getting a check from the dealership for like $5, when the replacement bolts were $15 each for 8 bolts.. they explained to me that they don't pay that much for bolts and they would reimburse me their cost of the bolts.. NEVER will I go back to buy a car or have one serviced there.. A sad business mentality to have in Monroe. More

If I could post a ZERO I would. While I really liked the salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COV salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COVERED UNDER CHRYSLER WARRANTY. 11 months later I called Monroe Dodge to have repaired under Warranty and was denied stating it wasn't covered due to my being a 2nd owner!! WHAT??? Needless to say I went to CHARLIES DODGE in Maumee and the body shop REPAIRED UNDER CHRYSLER WARRANTY correctly with no charge to me. MONROE gives fair prices. BUT THEY DO NOT BACK ANY WARRANTY SERVICE. More

Immediate Service The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my d The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my door for no charge and no waiting. That honest and quick service was very much appreciated. I couldn't have asked for more. Thank you! More