Back

Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

Monroe, MI

4.4
100 Reviews

100 Reviews of Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

Sort by
December 12, 2020

If I could post a ZERO I would. While I really liked the salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COV More

by dakota7828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott and body shop
November 14, 2018

Immediate Service The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my d More

by TimD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department employee
October 24, 2018

Jim's Ram I brought truck in for recall,oil change and tire rotation. Everyone that I came into contact with was very nice and cordial. The mechanic that was do More

by JimmBob
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager sorry do not remember his name
September 07, 2017

Recall The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However More

by William R Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
August 29, 2017

Very Helpful & Quick Service I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fas More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cant remember
August 21, 2017

Airbag recall work. I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think abo More

by sprays911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember his name. Wish I did. I don't recommend him.
August 15, 2017

They do NOT Stand Behind Their Service. The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of More

by JeepCommander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
October 06, 2016

Terry the auto Mechanic does great job!! Terry the auto Mechanic does great job. He check my van and found cracked rotor and replaced it! They have always been spot on!! I will go back again! More

by caralyne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry & Glenda
March 11, 2016

Disrespected. VERY POOR service!!! I have been LAUGHED at and TALKED DOWN to by the general manager! She did NOT listen to what I had to say, and she did not CARE o More

by kveal01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt, general manager Glenda.
February 12, 2016

Fixed the reason I brought it in!! When I brought it in I knew what the problem was because I scanned the computer. I told my mechanic, because I have gone there since it was new. They More

by caralyne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave from service
...
9