Monroeville Dodge

Monroeville Dodge (MD) is using absurd, out-dated, high-pressure sales tactics. On Monday, 10/4, my husband’s Dodge truck broke down and he took it to MD. While there, a salesman approached him and of high-pressure sales tactics. On Monday, 10/4, my husband’s Dodge truck broke down and he took it to MD. While there, a salesman approached him and offered my husband $4k for his truck. He declined indicating he wasn’t in the market for a new truck. When discussing this encounter later that evening, I encouraged my husband to follow up. On Friday, he returned to the dealership. He quickly learned that the offer of $4k was conditional on buying a “used” vehicle. Additionally, the salesman kept trying to get him to initial a deal without talking to me. Also, my husband made it clear that he did not want to take the truck for a test drive because he didn’t want to fall in love with the truck until he talked to me about the financials. The salesman kept pushing until my husband agreed to go for a ride. We discussed the offer by phone and decided to decline. I felt the price was a bit too high and I was suspicious of the high-pressure tactics and the fact that the offer of $4k didn’t apply to a truck with 4k miles on it simply because they chose to classify it as a “demo” instead of “used.” My husband told the salesman that we decided against it. The salesman proceeded to make fun of my husband for needing the wife’s permission to buy a truck. He also made a point of going to the area where the other salesman sit and letting them know that “the wife said no” so as to give them a good laugh. My husband made it clear to them all that he would never purchase a vehicle from MD and left. To his credit, the salesman did call my husband five times that night and sent two text messages apologizing. He claimed that he was just kidding. I don’t believe that, nor does my husband. The salesman was using high-pressure tactics from the beginning and simply had one of his tactics backfire. He intentionally attacked my husband's sense of pride with the intent to taunt him in to the sale. More

Monroeville Dodge sold me a used car on May 31st 2010 and they didn't have the title which I'm pretty sure is illegal. I must also tell you I paid for the car with cash and there was no financing. I was told they didn't have the title which I'm pretty sure is illegal. I must also tell you I paid for the car with cash and there was no financing. I was told to come back the next day and pick up the title. Upon my arrival the next day I was told some story about how they still didn't have it and that they were having trouble getting the previous owner to come in and sign it (over to them) yea the sales guy actually told me that! So I told them ok fine call me when you have it worked out. The call never came so I called them and the Manager/ Owner Mitch gave me all kind excuses saying that it was all normal and that they had power of attorney for titles and all this dealer jargon and that I would get the title in the mail. He was rude and condescending and told me that he would buy back the car if I was unhappy. I waited a few more weeks and I called back because I had not received my registration yet from the state at that point I was told I had to sign the title first before they could submit the paperwork for the registration and that the title came in (a week prior but no one called me) in their name so they could finally sign the car over to me a month and a half after the date of sale. So now an month later I still have no title or registration and the temporary one you tape in the window on the date of purchase is only good for 3 months and will expire in two weeks. Which means in two weeks I will not legally be able to drive this car. I called the dealer again today and they didn't seem to care and said someone would call me tomorrow I wont hold my breath. I am seriously wondering if this car is stolen or has some other issue why the paperwork is not getting processed. Before posting this I was reading the other posts and holy crap how does this place stay in business? I am not naive I work in the service industry and I deal with customers all the time and I realize you cannot make every customer happy all of the time but come on! The kind of stuff this dealer is doing is completely unbelievable and their caviler condescending attitude and total indifference to the situation and no attempt to make anything right is something like I have never seen. Someone needs to stop them from preying on another unsuspecting customer. I have been in contact with the news and will be filing a formal written grievance with the state of Pa to have their dealer license revoked and or to have their business practices investigated, and I will also do the same with the better business bureau. I am in utter disbelief More

I have had nothing but a bad experience. First I bought a Truck that was highly rated without seeing it (my mistake) then they delivered the entirely wrong truck. I was supposed to get the right truck the a Truck that was highly rated without seeing it (my mistake) then they delivered the entirely wrong truck. I was supposed to get the right truck the next day but it was never picked up until two days later. I ended up spending more and yes like the others were given promises that were never fulfilled. I do not recommend them and will share my experience with anyone I meet. The only ones that did try to work it out was the financing people in the back. They meaning the sales department use old time sales tactics that are really noticable. I am a veteran and I just deplore the way I was treated anyone should not be treated that way. I feel cheated and disrespected. I will never buy from them again. More

The worst buying experience of my entire life. I'm 35 years old and am a professional salesperson, so please rest assured that this is not written by some uneducated kid. This Dealership treated me horri years old and am a professional salesperson, so please rest assured that this is not written by some uneducated kid. This Dealership treated me horribly in every aspect of the sale from first contact to unfulfilled promises after the sale. I would not recommend to anyone. My experience prompted me to write not one, but TWO letters to the owner of this location (Blancy Mitchell). I have never felt the need to write even a single letter to ANY business. If you want treated by high pressure salespeople that WILL go out of their way to lie to you in every aspect of the sale, then this may be your dealership. I'd highly recommend you to go elsewhere. More

Very disrespectful, and no answers for my problems with my 2005 magnum!! my 2005 magnum!! More