Monroeville Kia

The advisor that assisted me on my recent visit was Pat and he was awesome, kept me updated as I waited for the service. He even walked me out to my car once everything was all said and done! and he was awesome, kept me updated as I waited for the service. He even walked me out to my car once everything was all said and done! More

Effortless Dealership was great. I do however, wish that the hose to my washer fluid was dry rot when I purchased my used 2015 Optima, I had to pay to get it fi Dealership was great. I do however, wish that the hose to my washer fluid was dry rot when I purchased my used 2015 Optima, I had to pay to get it fixed it cost my $190.00. If I would have known it was not working when purchasing the car i would have requested that it be repaired before buying the car. Other than that, I have no complaints. More

They were knowledgeable polite prompt and very curtious . They informed me up front about how much diagnostic services would cost and told what unexpected work would be priced prior to doing the work. They p They informed me up front about how much diagnostic services would cost and told what unexpected work would be priced prior to doing the work. They provide excellent service! More

New Telluride Took our car in for service then decided that we would rather trade it in, and we were able to find a new vehicle before close of business. Took our car in for service then decided that we would rather trade it in, and we were able to find a new vehicle before close of business. More

Rip off! They had an ad online to lease a Kia Forte 2019 for $99, $3000 down during their Labor Day sale. After walking in the sales person says that the price They had an ad online to lease a Kia Forte 2019 for $99, $3000 down during their Labor Day sale. After walking in the sales person says that the price is only correct after putting 1500 dollars more into the down payment, so I said OK. Few minutes later she comes back to tell me that the price was 245 a month plus 4500 down. She starts telling me that I had to be qualified for all of their BS incentives, which probably include 30 different ones to be worth 7k extra more than what the Ad said. From 3k down to 4.5k, from 99/mo to 245/mo. That's $6,770 to be exact. I asked WHY?. She just said "That's how it is". Plus they had me waiting to evaluate my car just to tell me these crazy payments. My credit score is 846 if you are wondering if that was the reason. I wouldn't recommend this place to anyone. Stay away. More

"Disrespectful and deceitful service department" I recently took my vehicle in for repairs that are covered under warranty. After several calls to the service department I realized it was unprofessio I recently took my vehicle in for repairs that are covered under warranty. After several calls to the service department I realized it was unprofessional, disorganized and had poor customer service. However, the manufacturer told me I had to get my repairs at a KIA dealership because of the warranty. I left work early and brought my vehicle in to see what parts they needed to order. It was determined, and I reiterated several times that I needed 4 new door handles and a tire sensor. I stated several times to the service employees, the door handles get stuck in the (out) position. This prevents the door from latching closed, 2 of the doors swung open while I was driving and it’s a SAFETY HAZZARD. They were supposed to call me but never did. I spent the next 2 ½ weeks calling the parts department and being told one day the parts were ordered and would need painted, and told 2 days later the parts were never ordered and then a week later being told they didn’t even know I needed parts…….RED FLAGS! Reluctantly I left work early again and took my vehicle in to get 4 new door handles a tire sensor and fuel door repair. They only replaced one door handle (sloppily) painted and nothing else. First, the employees insisted they replaced all four handles and the tire sensor. I was frustrated and told them I knew they didn’t replace the handles because I had pictures and the original ones were still on the car. Eventually the two employees present admitted they only replaced one door handle and not all four and stated they didn’t know I needed all four……WHAT! I was asked by one of the gentlemen “ how would you know the wheel sensor wasn’t replaced, its inside the tire and you wouldn’t see it”. I explained to him that a portion of the sensor is visible on all three tires as it connects to the air nozzle and you can clearly see that one wheel doesn’t have a sensor! They still wanted me to sign a packet of documents stating the work was completed. I wrote a note on the document stating the work wasn’t completed. I later contacted the manufacturer and said I wanted to take my vehicle elsewhere and they agreed. A week later I got a call from Monroeville kia stating they had 3 door handles for me. I asked about the fourth door handle because the other one was (sloppily painted) and the wheel sensor. Again he said he didn't know about the sensor or door handle and was soooo rude to me. I would never take my car back to that horrible place!!! To make matters worse, when another KIA dealer contacted them for parts/serial numbers, Monroeville KIA instructed them not to fix my car.........UNBELIEVABLE! I’m outraged and can’t even began to understand why I was treated so poorly by them. And I don’t know why they’re mad at me when they are the ones who pretended to fix my car. I just More

TERRIBLE!!! So I recently went to Kia in Monroeville to look to finance a car. Everything was going smooth they asked if I had a co sign or could I get one I TOLD So I recently went to Kia in Monroeville to look to finance a car. Everything was going smooth they asked if I had a co sign or could I get one I TOLD THEM NO & THEY SAID THATS FINE!! Took my down payment of $1,000 mind you my credit score is in the 700s!!! I WAS SUPPOSED TO TAKE THE CAR THE SAME DAY!! So they said well the dealership will be closing so we will have to finish everything tomorrow. I said ok. Next day it's 10:00am I get a call from the lady talking about I'm sorry you do need a co sign & there's nothing we can do. But from my knowledge I thought everything was going thru because THEY TOOK MY $1,000. & now its a whole new day & basically they are just saying they don't know why my money still ain't on my card because " they did their part " but my bank is saying It was never refunded!? & their manager JOE rather get smart on the phone then to help me understand why they even took my money without everything going through, & his reply was " every dealership will do this to you I don't know what you expect me to do " THEY ARE TRASH!! They told me 14 hours ago my money was on my card & it's still not!!!!!!! More

They trashed my credit I was recently in the market for a Forte, new or used, although I was expecting to only be able to buy used. I went to one Kia dealership before Monro I was recently in the market for a Forte, new or used, although I was expecting to only be able to buy used. I went to one Kia dealership before Monroeville, and they made a single hard inquiry into my credit and immediately told me I'd need a cosigner since my credit was mediocre. I'm younger, so I don't have much history. Their response was understandable, but I'm not in the position to have a cosigner, so I figured I'd try Monroeville Kia next, rather than settling for a used car dealership. Huge mistake. They strung me along, though I was upfront about my credit - they told me they'd be able to get me into a brand new car without a cosigner anyways, told me not to worry about anything, they would send my credit information to several possible lenders and they were certain they'd get a couple of good responses. They made me wait for almost two weeks before they told me they were sorry, but they would also need a cosigner and the best I could get was a several years old used car. Even worse, they had implied they would give the prospective lenders my history and score, rather than the lenders having to check, but this was not the case - I ended up having almost twenty hard credit inquiries hitting my reports. Twenty. The other Kia dealership I went to only needed one, but somehow Monroeville needed TWENTY? My already mediocre score was absolutely trashed, brought below 600, and I was getting demoralizing rejection letters for months. My score is going to take ages to recover from this. Monroeville Kia is deceptive and they'll lead you on. Unless you have unbelievably stellar credit and can take a huge hit from all the lenders they send your information to, don't bother. More

My recent service experience was great. I recently had my car serviced. The service department went out there way to make sure that I was seen right away, he even squeezed me in there sched I recently had my car serviced. The service department went out there way to make sure that I was seen right away, he even squeezed me in there schedume that was booked, after servicing my car Mark was eager to explain to me my options, even though he didn't find anything wrong at that time but he told me if a problem occur bring it in without an appointment. He would be more than happy to take a look at my car. More

Car purchase I was at many dealerships but the treatment I received at Monroeville Kia was by far the best experience buying a new car I have ever had. Rick, Kevin I was at many dealerships but the treatment I received at Monroeville Kia was by far the best experience buying a new car I have ever had. Rick, Kevin and Will did everything they could to make my experience easy. I will definitely recommend them to all my friends and family. No pressure and made car buying fun again More