Monroeville Kia

unfortunately horrible service department On Friday I was told they would look at my car on Monday. On Monday, no one called. On Tuesday morning, I called and they would look at it "today". On On Friday I was told they would look at my car on Monday. On Monday, no one called. On Tuesday morning, I called and they would look at it "today". On Tuesday afternoon, the exact same person I had been speaking with, had never heard of me and had no record of my car being there. In the same conversation, she remembered me and they had a record of my car being there they just never had my approval to look at the car ( the approval that I had given earlier that day AND on the Friday previous). On Wednesday, they had conveniently lost my number, then they had just written it down wrong. Then I was finally given a quote that was just under $1000.00 for a part that I found online, NEW-not on sale- for $90.00 and 2 different mechanics confirmed 2 hours of "billable" labor. I still get to pay $100.00 for them hooking it up to a computer to diagnose and treating me so poorly for 5 days. Best part is, they are looking at someone else's car RIGHT NOW! I hope its not your car and I hope you're not a gullible person. More

Miracle Worker! Terry did a wonderful job in making sure I walked out of the dealership with a vehicle. My parents and I were very pleased with her wonderful customer Terry did a wonderful job in making sure I walked out of the dealership with a vehicle. My parents and I were very pleased with her wonderful customer service. We will definitely spread the word about how wonderful Terry Burke was for me. More

The Queen of Sales ( Terry Burke ) What awesome team work at Monroeville Kia what a awesome BUNCH SPECIAL THANKS TO TERRY BURKE DAVE PERRYMAN for helping us get a brand new vehicle wh What awesome team work at Monroeville Kia what a awesome BUNCH SPECIAL THANKS TO TERRY BURKE DAVE PERRYMAN for helping us get a brand new vehicle when we didn't think it was possible they made it happen !! YOU GUYS ROCK??????????!!! Dave and Michele Overly More

Wonderful car buying experience! This was the best car buying experience I've had in a long time! The sales person who helped us (Tracy) was enthusiastic but never pushy, personable, This was the best car buying experience I've had in a long time! The sales person who helped us (Tracy) was enthusiastic but never pushy, personable, and passionate about sales. My wife and I felt comfortable with our car buying experience at Monroeville KIA in the past but when it came time to renew our lease with them this time around I know that I will be a lifelong KIA family member. They promised to keep my monthly price within my desired range and they did! From the floor to the finance department this team made car buying fast, fun, and so simple. Thanks Tracy and to the KIA staff at Monroeville! Sincerely, Dennis Miranda More

A good car-buying experience Top to bottom a very pleasant and enjoyable experience in buying a new Kia Optima. Terry Burke was a pleasure to work with throughout the evening. Top to bottom a very pleasant and enjoyable experience in buying a new Kia Optima. Terry Burke was a pleasure to work with throughout the evening. More

Exceptional Drake was very easy to work with and was extremely personable. We were not planning on buying a new car and were not 100% sure what we wanted but eve Drake was very easy to work with and was extremely personable. We were not planning on buying a new car and were not 100% sure what we wanted but everyone was very accommodating especially when we decided to purchase a demo right out from under the individual who was currently driving it. More

Monroeville Kia Does it Again! I got my 2nd Kia from Monroeville Kia on Tuesday, July 7, 2015! Terry Burke worked her magic and put me in a 2015 Kia Optima! Terry did a great job sh I got my 2nd Kia from Monroeville Kia on Tuesday, July 7, 2015! Terry Burke worked her magic and put me in a 2015 Kia Optima! Terry did a great job she is straight forward and got the deal done! I will buy my 3rd Kia from Monroeville Kia when that time comes! Great job. Patrick Gannon More

Exceptional experience!!! Never in my life did I have an enjoyable experience buying a car until now! Terry Burke gave me the experience you can't find anywhere. She was not pu Never in my life did I have an enjoyable experience buying a car until now! Terry Burke gave me the experience you can't find anywhere. She was not pushy at all like you expect unfortunately. I told her exactly what I wanted and how little I could afford and she made her magic! I felt like we were family. For once I didn't feel like I was just another sale, I felt like she really just wanted to try to help me with my needs. There was no going back and forth and her magic worked. I got a fantastic deal and am completely satisfied with the total experience which just doesn't happen anymore when buying a vehicle! If you want a great experience ask for Terry Burke! And tell her I sent you! More

Sorry Monroeville Kia. :( Was in the market for a Kia Soul and went to Monroeville Kia. I was greeted by a salesperson (Jacob Raab). I was up front with Mr. Raab about my Was in the market for a Kia Soul and went to Monroeville Kia. I was greeted by a salesperson (Jacob Raab). I was up front with Mr. Raab about my credit situation (not the best score out there) and the fact that I wanted a Kia Soul. I was shown a couple of different models, but not allowed to sit in them or test drive them. Mr. Raab then had me complete a credit application and provide two paystubs to look into financing. I had told him up front that I was not making a purchase that day, that I was looking into options, and that I had a little more than an hour to spend with him. I spent a lot of time sitting at a desk while he talked to someone about financing a vehicle for me. At one point, he asked me if I would consider a vehicle other than a Soul, and he showed me two other vehicles, one of which was a Forte and I'm not sure what the other one was, a hatchback of some sort. I told him I wouldn't be against considering those vehicles but was interested in the Soul. Back to the desk I went, back to talk to financing he went. The next thing I know, he has a plate in hand and wants me to take the Forte for a test drive (and he wasn't able to find the vehicle he wanted me to drive on the lot). I wasn't interested in driving a Forte, and indeed I needed to be home because I had food in the oven that needed tended to. I had explained this to Mr. Raab and took a moment to explain it to him again. I left the dealership with the promise that I would be back -- because originally, that was my intention, was to come back. I arrived home and found that I had a voice mail on my phone from Marie, someone whom I hadn't met or spoke to, indicating that they would love to work with me. This was followed by a phone call from Mr. Raab, indicating that I had forgotten to sign some important legal documents and needed to return to the dealership. I reiterated to him that I could not return to the dealership that evening, that I was holding a birthday party, and that I might be back at a later time. I then texted Mr. Raab to inquire about the cost of the Forte; Mr. Raab didn't tell me what the cost was, but did tell me what he thought my payments would be, so I asked again what the cost was. He told me it was $18,600 -- completely over the price of the Kia Soul. When I asked about that, I was told that the advertised price on the Soul included recent college graduate and military incentives, which he indicated I didn't qualify for (but I was never asked if either of those things would apply to me). The next time I heard from Mr. Raab was on Thursday, when he asked me when my husband would be stopping by. I asked why my husband needed to come in and was told that he could test drive the car and see what he thought, and if we both liked the vehicle and the price then we could make the purchase. I was not aware, and I stated this to Mr. Raab, that my husband needed to approve my vehicle purchase. I told him that I was going to re-evaluate my options and search out another dealership. At some point in the back and forth with Mr. Raab, I had asked him why I wasn't permitted to even test drive the Soul, and he indicated to me that he didn't want me to fall in love with that vehicle and then not be able to afford it. Quite honestly, that's completely ridiculous -- wouldn't you want me to fall in love with that vehicle and then do what I needed to do to get that vehicle in my hands? I went to another dealership (Baierl Kia), explained the experience I had had at Monroeville Kia, and said I would like to not repeat that experience...and I didn't, I am now the proud owner of a 2015 Kia Soul plus an extended warranty, with payments in a range I can afford, I have expressed these same concerns to the general manager of Monroeville Kia. I am hopeful that they will take note of the concerns and address them with their sales team. More

Not even willing to try. I went to Kia multipal times, and the finance dept was not willing to even help me... told me I needed to have 8 thousand dollars cash on hand for the I went to Kia multipal times, and the finance dept was not willing to even help me... told me I needed to have 8 thousand dollars cash on hand for them to finance a veh for me since i was upside down... that very day I went to Spitzer Toyota and in a matter of 3 hrs I was driving away in a new veh with minimal money down! More