Monroeville Kia

I was in the market for a new vehicle under $16,000. I called the dealership and spoke to Cheryl about their Mazda3 models. I gave her what I wanted as far as options which was basically just an automati called the dealership and spoke to Cheryl about their Mazda3 models. I gave her what I wanted as far as options which was basically just an automatic with power doors and locks and stereo with CD. She said she would speak with her manager/Tom Dean and give me a call back. She called me back within an hour and had great news. She had a 2012 Mazda3 brand new with everything I wanted for $15,634. She even gave me their inventory stock number. I took that number and looked the car up online and sure enough there it was listing at MSRP which is normal as they don't advertise internet pricing or great deals on cars straight away which is why I went with a phone call instead of just browsing the website first. I took down the information and drove down to the dealership to take a look at the car and take it for a test drive. Cheryl had left for the day when I arrived so I requested to speak with Tom Dean. Instead another salesman spoke with me without ever introducing himself or even asking my name. We sat down and I gave him the information that was given to me by Cheryl. He got up and went over to the sales desk and talked to someone for 10 minutes. When he came back he said that price would only be for the Standard transmission which was actually advertised on their website for $14788 so they don't even advertise their internet specials properly raising prices when you walk in the door. So I give him the information again and assure him that I was very specific with Cheryl over the phone that I needed an automatic. He went back to his sales desk again for another 10 minutes. When he comes back the second time he says that car doesn't exist on their lot and that inventory stock number is invalid. I can still pull the car up on their website after he tells me this. fishy? I ask to speak with Tom Dean who is apparently the manager. He comes over and gives me the same line about it being non-existent and this is a computer glitch. I tell him that Cheryl mentioned him by name when she quoted me the price over the phone and he now has amnesia about the situation. I shake his hand, thank him for his time and walk out the door. This dealership LIES over the phone just trying to get you in the door. It was like pulling teeth over the phone to even get a price quote as Cheryl tried 3 times to make an appointment at the dealership right away when I was trying to get phone quotes from many dealerships. It is typical bait and switch tactics you see in movies but think no dealership is that devious. Guess what, there are still very dirty tactics being employed by reputable dealers. I will be sure that none of my friends or associates ever does business with this dealership. More

I stopped into the dealership the day after working a deal at the Irwin Kia dealer. I was truly blown away by the deal at Monroeville Kia. I'm glad I didn't close that deal. The salesman said we don't l deal at the Irwin Kia dealer. I was truly blown away by the deal at Monroeville Kia. I'm glad I didn't close that deal. The salesman said we don't lose deals to Jim Shorkey! They put me in a new van that the other dealer couldn't get and financed it. The other dealer couldn't do what Monroeville Kia could. Save time and money. Go to Monroeville and get the deal you want. No games and no bull. I have never been treated better by any car dealer. I was able to buy this car with my 4 year old with me. Try doing that at the other dealers. They put the deal on the table quickly and gave me more than I ever could have imagined for my trade. Super experience. More

The day I went to Monroeville Kia is a day I will never forget. Micky is an exceptional sales representative and I was overjoyed with my experience there. I only wanted to check the pricing for a vehicle forget. Micky is an exceptional sales representative and I was overjoyed with my experience there. I only wanted to check the pricing for a vehicle I had only hoped to own a few years down the road. However Micky not only made sure I knew what was available but also worked very hard to ensure that I would leave with a car that was accessible and affordable for me and my family. I never would have thought nor did I expect to become the co-owner of a brand new Kia sorento, the car of my dreams!!! I was so amazed at the professionalism and knowledge of Micky and Tom! When that finalization was made, I cried because I was so happy!! That has never happened before!! I have told many people about my experience there hoping that they will soon visit Monroeville Kia. Thank you so much and keep up the excellent work! Tierra Faulkner More

Drove from Canfield Ohio to Monroeville Pa to see the car (80 miles). It was as advertised...a 2011 Hyundai Tucson AWD GLS. They gave me what I wanted for my trade and sold me the Tucson at the advertied "on (80 miles). It was as advertised...a 2011 Hyundai Tucson AWD GLS. They gave me what I wanted for my trade and sold me the Tucson at the advertied "on line" price. Had a small issue that I discovered when I got back home. Called my salesman Ron Herschel and he went the extra mile to get it resolved. He's a stand up guy that I'd reccomend to anyone. More

Promised a car for Friday 05/18/2012. The car did not arrive until Monday 05/21/2012 poor communication between the staff and My Spouse and I. Decided not to buy the car. arrive until Monday 05/21/2012 poor communication between the staff and My Spouse and I. Decided not to buy the car. More

everyone that we talked to at the dealership did everything they possibly could to make sure we were completely satisfied with our purchase of our kia. everything they possibly could to make sure we were completely satisfied with our purchase of our kia. More

My husband and I were very satisfied with our purchase at Monroeville Kia. This is our second car that we bought there and have not had any problems either time. Would recommend anyone to go there. Monroeville Kia. This is our second car that we bought there and have not had any problems either time. Would recommend anyone to go there. More

The sales person was really cool, he processed all of the documents quickly. I had a nice test drive, liked the car, bought it. No problems at the dealership at all. documents quickly. I had a nice test drive, liked the car, bought it. No problems at the dealership at all. More

The dealership listed a 2001 VW Cabrio on craigs list and it's website. I called to see if the car was there and went to see it on march 16 (Friday). The car had yet been looked at by the shop but they had i it's website. I called to see if the car was there and went to see it on march 16 (Friday). The car had yet been looked at by the shop but they had it priced and with a limited warranty on the lot. I took it for a pretty long test drive and wanted to buy. Problem was we found alot of issues with the car under the hood. They said it had to go through the shop first and they would call by Tuesday to tell me what they found on Monday. So we put a deposit on the car to hold it. Even though we hadn't settled on a price (they wanted 8,000 and with the issues we only wanted to pay 4,500. Wednesday my boyfriend stopped by since we didn't get a call to see what was going on. After they looked at the car the car wasn't road legal. That is a concern for me! They let me drive a car that was UNTESTED and UNSAFE. After expressing his distress (probably not in a calm manner-I wasn't there) he was "kicked out" of the dealership by the "owner". I m not saying what he did was ok, but the fact that I was put in unsafe car truly upsets me and make me double think any car I drive now. I know they only had the car for a day, but they should have checked it before putting it out for sale. I wouldn't take a car from these people if they gave it to me. More

First Mike was very fiendly and showed us a Kia Optima EX, which my wife and I liked very much. I was on a limited time schedule so I told him I would be back when I had more time. Mike contacted me and s EX, which my wife and I liked very much. I was on a limited time schedule so I told him I would be back when I had more time. Mike contacted me and said they were really trying hard to move some new cars for the end of the month, and would I like to come in and he could give me a great price. My wife and I came back on a Saturday and they were to busy to wait on me so they gave me Mike#2. Mike had just started so he wasn't very knowledgeable abouth the car, not his fault he seemed very nice. My wife and I took the Optima EX with the premium package for a ride and we both liked it very much. Back to the showroom to make a deal. I was trading a 2007 Altima SL 2.5 with 88,000 miles and I checked the blue book value at about $10,000. This is were Mike #3 (the price negotiator) offered me $6500 for my car and discounted the new car $1000 off the MSRP $27,215. This was their really great deal for the end of the month. Well right now I'm totally disgusted and ready to leave. Mike the negotiator comes back with his new offer of 17,100 plus tax and license and my Altima. See you later Monroeville Kia will never be back. Went to Smail in Greensburg got the exact car for $14,650 plus tax and license and my Altima. Thats $2,450 dollars less than Monroeville Kia. How do they stay in business. Ps Smail in Greensburg didn't have my color in stock so they got it from Monroeville Kia, so I got the exact car I originally looked at in Monroeville. I love it!! More