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Monrovia Chrysler Dodge Jeep Ram

Monrovia, CA

Overview
Reviews
4.6
1,720 Reviews
Call Dealership (626) 507-9500
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1450 S Shamrock Ave

Monrovia, CA

91016

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Showing 1,720 reviews

January 26, 2026

Always a pleasure to have service on our vehicle here. Isaac is great and always provides clear and detailed recommendations for the work to be done. Love the service and appreciate the work of the servi More

by cdwoods2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
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Jan 26, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

We're absolutely thrilled that Isaac and our service team delivered another excellent experience for you! Isaac's commitment to providing clear, detailed recommendations is exactly what sets our service apart, and knowing you love the work we do makes our day. We can't wait to welcome you back for your next service visit!

January 25, 2026

Services ordered were completed at the time expected. Except for the recommended services to be done which do not push through because of miscommunication, others were done to my satisfaction. More

by ogiebnifas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gonzales
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Jan 25, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

We're glad the ordered services were completed on schedule and met your satisfaction. We sincerely apologize for the miscommunication regarding the recommended services, we take this seriously and are reviewing our processes to ensure clearer communication in the future. We appreciate your understanding and look forward to serving you better next time at CDJR of Monrovia.

January 24, 2026

The entire service department is outstanding! !! Fred once again did an outstanding job and kept me informed on the status of my truck. Keep up the great work! More

by jrdexterii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred B.
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Jan 25, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your experience. We truly appreciate your recognition of our service department and Fred’s consistent communication and dedication. Your support means a lot to our entire team.

January 22, 2026

Stephanie was great! She was very understanding of our specific situation. She deserves a raise. More

by stuhlmanjf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jan 23, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

We're so glad Stephanie was great and very understanding of your specific situation! She's wonderful at being empathetic and caring. Thanks for saying she deserves a raise, she'll be thrilled to hear this! We can't wait to help you again!

January 21, 2026

I receive excellent service from Issac Borquez every time I come to Monrovia Chrysler Dodge Jeep Ram Service Center. He is the best!!! More

by Satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Borquez
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Jan 23, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Monrovia Chrysler Dodge Jeep Ram for your service needs. We’re pleased to hear that Issac Borquez consistently provides excellent service. We appreciate your business and continued trust.

January 20, 2026

Very professional excellent customer service, very helpful and friendly definitely will recommend to friends and family members. More

by lunaeliza90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier González
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Jan 20, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Lunaeliza, It’s great to hear you experienced professional, friendly, and helpful service. Thank you for recommending us.

January 17, 2026

Their communication was horrible I called and called to check on my truck, when I did not get an answer I went personally to check the status More

by dindigina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issac
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Jan 20, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, and we sincerely apologize for the poor communication you experienced. Not being able to reach us by phone and having to visit in person to check on your truck's status is unacceptable and not the level of service we strive to provide. We appreciate your feedback and will address these communication issues with our team to ensure this doesn't happen again. We hope you'll give us another opportunity to demonstrate better service in the future.

January 16, 2026

Transparent and helpful. Excited for what’s to come. Thank you for all the assistance. More

by B. Ntagu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Rubio, Guillermo Hernandez, Hansel Enciso, Alberto Garcia, Mario Moron-Soto, Andres Martinez
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Jan 16, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We’re glad to hear you found the experience transparent and helpful. We appreciate the opportunity to assist you and look forward to what’s ahead.

January 14, 2026

My experience there at Dodge Chrysler was great. The repair made on my car was repaired in a timely manner. More

by glennfletch007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 14, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Glenn, Thank you so much! We’re thrilled you had a great experience and that your repair was completed quickly. We appreciate your support!

January 11, 2026

Stephanie at the service dealership was very courteous and attentive to my request to do a manufacturer recall service and also doing a routine oil change on my 22 jeep wrangler. Second time at this deal More

by Rodzclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie at Service
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Jan 11, 2026 -

Rodzclan responded

I rate Monrovia CDJR service department excellent. They are professional, courteous, and friendly. Stephanie in this department is also excellent.

Jan 11, 2026 -

Rodzclan responded

Excellent

Jan 11, 2026 -

Rodzclan responded

.

Jan 11, 2026 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We’re pleased to hear that Stephanie was courteous and attentive while assisting with your manufacturer recall service and routine oil change on your 2022 Jeep Wrangler. We truly appreciate your continued trust and are honored that you choose to service your vehicle with us, even from a greater distance.

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