Monrovia Chrysler Dodge Jeep Ram

My email discount price was less than I was charged. And they never asked if I wanted my truck washed like they used to at the other dealership And they never asked if I wanted my truck washed like they used to at the other dealership More

I came to this dealership to service my 2023 hybrid Chrysler Pacifica after having several negative experiences at my local dealer. My service advisor Stephanie was extremely helpful and the service wa Chrysler Pacifica after having several negative experiences at my local dealer. My service advisor Stephanie was extremely helpful and the service was thorough. I appreciated the on site rental as well. Will definitely be returning the next time I need service! More

I am not happy with the Service Department. They lack communication for updates on my car and when picking up my car, Robert did not explain the details of the cost to which what was fixed and They lack communication for updates on my car and when picking up my car, Robert did not explain the details of the cost to which what was fixed and replaced. I am disgusted with this dealership! I dropped my car on 10/23/26. Stephanie said they need 48 hours to look at the issue I reported. On Monday, 10/26, no call from Stephanie. I called the service number to be told that they were going to start looking at the car. By Tuesday, 10/27, no call from the service department. I called and was connected with Stephanie to tell me that she had called and text me, which is not true because I have no record of her texting. I got a call from an unrecognizable number but I did not answer and there was no voice mail left. She lets me know that the issue is a auxiliary battery and it needs to be replaced. I asked if there's a warranty for the part, she said no and the cost is over $500. I agreed to replacing the part. It also needed an oil change and Stephanie lets me know that the filters need to be replaced. I agreed. I told her I need my car by today because I must go to the office to San Bernardino on Wednesday. She said she will call me when the car is ready. It's almost 5:00 pm, and no call yet. I called to be told that Stephanie is home for the day. My daughter called the other line to be told that Stephanie is with a customer. Who is lying? I get connected with Robert to let me know that he's working on the paperwork and I can come pick up the car. I told him I will be there in 30 minutes. My daughter took me there. They didn't offer to pick me up or provide a loaner. This is xxxxty service! When I got there, I wasn't given any greeting or a welcome. Robett gives me the paperwork and I look at it and asked about the part that was replaced and his response is: "it's 3 pages." He did not bother to go over it with me or to explain. I am disgusted with your folks and service. I was pleased with the sales department when I bought my car and raved about them. I guess when a customer buys a car and goes to the service department, we're no longer a big deal for your dealership. I am going to put my review on yelp of how awful your service was. More

Thank you for the amazing service will keep coming back to get our car service here to get our car service here More

Overall Rating: Extremely Dissatisfied As a loyal customer who has brought my business to your dealership since 2016, I am writing this to express my deep disappointment with the drastic decline in s customer who has brought my business to your dealership since 2016, I am writing this to express my deep disappointment with the drastic decline in service quality, communication, and attention to detail. What should have been a straightforward repair turned into a frustrating five-day ordeal characterized by unnecessary expense, poor organization, and technician negligence. My vehicle was brought in for a single issue: a cracked plastic shift linkage bushing, a part that costs roughly $20 online. Rather than replacing the bushing, I was informed by Irving, the Service Manager, that only the entire shift linkage assembly could be replaced, bringing the quote to over $1,100. Because my Jeep was stranded at the facility and unusable, I felt forced to proceed with this costly repair. Beyond the pricing, the execution and communication throughout the entire visit were thoroughly disappointing: Lack of Follow-Through and Organization: It took two full days and multiple calls from my end just to receive an initial diagnosis. When the work was completed on Thursday, I wasn't notified until 4:00 PM, only to be told the vehicle had actually been ready at noon but the paperwork was misplaced on a desk. Had I been informed on time, I could have picked it up during my lunch break instead of fighting evening traffic near closing time. Unacceptable Workmanship Quality: Upon picking up the vehicle, my wife drove it home and immediately noticed significant issues caused during the repair. The dash console was loose, the radio was sunken in, loose screws and bolts were left lying on the floor, the carpet was flopping out of place, and power to the rear windows was completely dead. To top it off, there were grease marks on the driver's seat and exterior. Returning a vehicle dirtier and more damaged than when it arrived is far below the standard I expect from a dealership. Failed Quality Checks: I brought the Jeep back Friday morning. Irving acknowledged the shop's errors and assured me everything would be fixed. Yet, when I returned near closing after being told it was ready, the rear windows were still inoperable. Quality assurance was clearly skipped twice. It ultimately took a third attempt, waiting on-site for a technician named Carlos, who kindly resolved the window issue in 30 minutes, to finally get my vehicle back in working order. Historically, I have preferred taking my vehicle to a franchise dealership over independent shops because I believed in paying a premium for higher quality, professional courtesy, and peace of mind. Unfortunately, between the unwelcoming atmosphere in the service lobby, the added +3% credit card fees, and this complete lack of quality control, that value is no longer there. I am sharing this feedback because my experience was simply unacceptable for a customer, much less for a long-term customer. Going forward, I will no longer be taking my vehicle to Sierra Monrovia CDJR for service, nor can I recommend it to others. More

Stephanie the service advisor was great. Communication was great. I am very pleased with the service Communication was great. I am very pleased with the service More

Monrovia CDJR has been servicing our 2023 grand wagoneer since we bought it. The car has had a few concerns, but Monrovia CDJR has fixed it every time, no charge under warranty. since we bought it. The car has had a few concerns, but Monrovia CDJR has fixed it every time, no charge under warranty. More

My service advisor was on par with everything. I appreciate him getting everything checked out in a timely manner. I appreciate him getting everything checked out in a timely manner. More