Monrovia Chrysler Dodge Jeep Ram - Service Center
Monrovia, CA
1,160 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center
I came into this dealership already knowing what was wrong with my car: it needed a software update. I clearly communicated this to the staff, yet they insisted on performing a “diagnosis” despite my ow wrong with my car: it needed a software update. I clearly communicated this to the staff, yet they insisted on performing a “diagnosis” despite my own scanner—and their technician—confirming there were no codes. What did this unnecessary “diagnosis” cost me? $240, only for them to tell me exactly what I had already told them. To add insult to injury, I specifically came to the dealership for recall fixes, which I know are supposed to be free. Yet, somehow, I was charged $240 for what should have been covered. This feels like nothing short of a scam. If this is how they operate, I’ll make sure others know about it—and I’m certain the Better Business Bureau will be interested in hearing the full story as well. More
Great experience to have my truck serviced with Fred at Sierra CDJR. Fred is my service writer, very understanding and excellent communication during the entire process. Will be going to this place for all Sierra CDJR. Fred is my service writer, very understanding and excellent communication during the entire process. Will be going to this place for all my future service needs. More
The service department was able to complete a recall I have been trying to complete for almost a year. They worked so hard to help solve the issue and were able to do so in a really timely manner. Great have been trying to complete for almost a year. They worked so hard to help solve the issue and were able to do so in a really timely manner. Great communication, very helpful! More
They ran my credit with out telling me befor. They said they serviced my car when I never took it it in. This place stole my info. They said they serviced my car when I never took it it in. This place stole my info. More