Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Monrovia Chrysler Dodge Jeep Ram - Service Center
Monrovia, CA
817 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
817 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center
Sort by
April 25, 2024
Very disappointed in how things were handled. This was nearly a $4k repair which had to be planned ahead of time. Came to pick up the car and was told it was test driven before I picked it up. Ho This was nearly a $4k repair which had to be planned ahead of time. Came to pick up the car and was told it was test driven before I picked it up. However that is clearly not the case. Even driving through the parking lot its clear there was an issue with the front end suspension which had just been worked on. Fixed while I wait - or at least I hope it was - as torquing things down was done properly the second time so my front end no longer sounds like its falling apart as I drive. This is after random 'suggestions' about needed repairs were given to me when I first brought the car in which were clearly not thought out. Don't suggest replacing an air filter without looking at the filter which had been replaced less than a month earlier. You have a terrible service department and I will not be returning and will warn my friend who suggested your location. More
by leannej_us
Verified CustomerEmployees Worked With
Issac
Helpful April 25, 2024
Customer service rep was awesome! explained everything, and was very patient with our questions and concerns about our vehicle repair. Thanks! explained everything, and was very patient with our questions and concerns about our vehicle repair. Thanks! More
by karenleecowan
Employees Worked With
April 24, 2024
The service was fair and honest. The service coordinator keeps you posted with regards to how long the job will take. Everyone is super courteous and respectful of your time. I wo The service coordinator keeps you posted with regards to how long the job will take. Everyone is super courteous and respectful of your time. I would definitely recommend them to friends and family. More
by carolespadafora
Employees Worked With
April 24, 2024
Javier was most accommodating to my work schedule got me a Lyft ride to and from work. Service team had my car available and serviced with a couple of hours thank you again to Javier and the service team 👍 a Lyft ride to and from work. Service team had my car available and serviced with a couple of hours thank you again to Javier and the service team 👍👍👍 More
by poolm22.jm
Employees Worked With
Service department
April 21, 2024
Service is great, but the seating area is so uncomfortable, the chairs are not comfortable to sit in at all. Wish you guys had better and more comfortable seatings. uncomfortable, the chairs are not comfortable to sit in at all. Wish you guys had better and more comfortable seatings. More
by jonesmasha
Employees Worked With
None
April 19, 2024
Tony Walker manages the service department and his high standards and hands on management skills make this place exceptional. My Jeep is 10 years old and had a complicated air suspension problem. This team standards and hands on management skills make this place exceptional. My Jeep is 10 years old and had a complicated air suspension problem. This team listened to my concerns, keep me informed and solved it. They have a high level of expertise not available at my local dealership. It is certainly worth the extra drive to take your repairs to Monrovia, they can get is fixed the first time. Thank you! Lynn Kennedy Jeep owner More
by lynn.kennedy
Employees Worked With
Tony Walker in the Service Department is an expert at customer service.
