Monrovia Chrysler Dodge Jeep Ram - Service Center

The dealership was very clean and had a nice waiting area. The Service writer was very thorough and the work was completed timely and correctly. We would recommend this dealership area. The Service writer was very thorough and the work was completed timely and correctly. We would recommend this dealership More

Isaac at service dep. was great, he helped me resolve some issues after the service. was great, he helped me resolve some issues after the service. More

Friendly and thorough - great customer service - really appreciate the Lyft rides home and to pick me up. appreciate the Lyft rides home and to pick me up. More

Awesome team at Monrovia CDJR. .. friendly, helpful, caring in all aspects... definitely 5 Stars to say the least...! .. friendly, helpful, caring in all aspects... definitely 5 Stars to say the least...! More

Isaac borquez was great. Kept me updated and awesome customer service. Would recommend bringing your Jeep here. Kept me updated and awesome customer service. Would recommend bringing your Jeep here. More

Great communication and great service. Was promised a time that my vehicle service would be completed and Monrovia service department did not disappoint. Not only was my vehicle ready at t Was promised a time that my vehicle service would be completed and Monrovia service department did not disappoint. Not only was my vehicle ready at the promised time but, was also washed. More

Excellent customer service, went in for a service recall on my 2015 chrysler 200 and everyone I encountered from the scheduler on the phone to the team member in service department to took our information w on my 2015 chrysler 200 and everyone I encountered from the scheduler on the phone to the team member in service department to took our information when we came in drop off car all were very professional and friendly and made us feel we were important and service was done in a timely manner and we even recieved follow up text messages to let us know when our car was ready.. thank you for making our experience with your facility a pleasant one.. I would definitely recommend to anyone I know 😃 More

Great service by Josh! Helped me out with my Challenger Scat pack. In and out fast Helped me out with my Challenger Scat pack. In and out fast More

Alan did a fantastic job he was great to work with. The service was done on time as promised and delivered washed and looking great! The service was done on time as promised and delivered washed and looking great! More

Although my service advisor seemed to make sincere attempts to help us, we continue to have issues with the service department refusing to perform even basic troubleshooting without claiming that the attempts to help us, we continue to have issues with the service department refusing to perform even basic troubleshooting without claiming that the issues are customer caused without any reasonable explanation or justification. Additionally, when we brought our truck in a month or so back for repair of our passenger side ram box, they wanted to deny the repair because of what they claimed were unapproved suspension upgrades, this did not make sense to any objective person and it turned into an extended delay for the repair. Also, when the dealer was originally going to perform the ram box repair they agreed to provide us with a loaner vehicle, but then had to reschedule the repair. When we came back the next time for the repair, I was told the loaner would not be provided, this makes no sense. In regards to our warranty, the service department made notes stating that we had made alterations to our vehicle and ended up voiding our ‘entire’ warranty but never told us. The alternations made to the vehicle consisted of upgraded coils and shocks from Thuren Manufacturing which supplies parts to thousands of vehicles per year and are specifically made for our trucks. These upgrades were installed by a Thuren approved installer. We were never told exactly ‘how’ these enhancements harmed the vehicle and necessitated voiding of our factory warranty. Also, why would our entire warranty be voided Including engine, transmission, electrical, entertainment system, etc… because some suspension upgrades were installed? To say we have had a poor experience at this dealership would be a gross understatement. I will not return, nor will I recommend their services to anyone. More