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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.6
1,151 Reviews

1,151 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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November 14, 2023

Wendell Wright was knowledgeable and professional easy to talk to truck was done on time he even had it washed good guy !!! More

by patthedad9825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell wright
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Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much for the 5-star review of Wendell! We're delighted the value of Wendell's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

November 14, 2023

Very good services, Javier is very kind and professional，a a a a a a 15 words More

by Gao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Gao, thanks for stopping by to share your 5-star review of Javier! We're glad he addressed your Jeep's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

November 14, 2023

Wendell was very helpful and truck was ready as promised. Will definitely return to this dealer. More

by flares76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell
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Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your trust in our service team! We're happy Wendell provided you with a thorough and efficient visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

November 14, 2023

Wendell was fantastic! Truly an asset to your company. I would advise any visiting to request him as your advisor. More

by DENABOY86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen , Preston Han, Cristian Moreno
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Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Wendell handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

November 13, 2023

I don't remember names, but everyone that I saw that day was very helpful. Thank you! More

by koisgae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the names.
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Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with an accommodating and supportive visit. Please come see us again some day!

November 12, 2023

Took my car for service I was there 3 hours and they left the tablets in my tires loose. Very upset. More

by MARILUGARCIA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Gonzalez
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November 12, 2023

The team at Monrovia is always Great and knowledgeable. They always provide amazing service. Thank you. More

by c14_5221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
Report | Print
Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for the love! We're happy you always enjoy working with the Monrovia CDJR team for your automotive needs. We hope to be of service to you for many more years to come!

November 11, 2023

Was not able to diagnose the problem and kept my truck for three days and the truck only moved around lunch time. Had an extended warranty and wasn’t given a rental car. The cherry on top was I was not ab More

by MCMANLEY2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred
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Nov 13, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Mathew, we truly apologize for your experience in our service department. We understand the frustration of not being able to diagnose the issue with your truck promptly. We diligently worked to identify and address the problem. However, we were unable to replicate the issue during the initial test drive, which posed a challenge in diagnosing the root cause. Our offer still stands to test drive it with you along for the ride so that we can move forward with the repairs your vehicle may need. Please reach out to me if I may assist you with this. Sincerely, Tony Walker mwalker@monroviacdjr.com Service Manager Monrovia CDJR

Nov 14, 2023 -

MCMANLEY2013 responded

Won’t be an issue sold the truck after transmission clunked on the way home and the horrible service. Bought a Trunda and extremely happy not to have to go through the “Monrovia Ram Experience” again.

November 10, 2023

Wendell is so polite and a great service rep for your company. He truly treats customers with respect. More

by skeds13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell
Report | Print
Nov 10, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for recognizing Wendell's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Wendell and the Monrovia CDJR team may serve you.

November 10, 2023

Good and always trying to give you the best service great attitude all the time More

by jeremyarroyo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
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Nov 14, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for the honor of serving you over the years, Jeremy! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

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